₦airaland Forum

Yewandequeen:
How will she be able to when the op didn't even allow her do her work nko #just saying

dear sis, she was d one dat did d sim swap in d 1st place, #justsaying

Janey411:
This is surprising. It will be nice of the poster to give us an entire story of what happened. Airtel have some of the best customer care around. On my last visit to their help centre I got my issue resolved in less than 10 minutes. So it's really surprising hearing this.

well, I was surprised too... I was neva rude towards her... God knows!

Unseen:
The agent didn't trouble shoot properly... A simple check on the line will show when the plan was done..... with that the agent can ask possible questions that will reveal the sim swap...... but the Op has some blame too

d agent actually did d sim swap, dats why I returned to her in d 1st place

I want to let everyone know that the issue has been resolved, I got a call from the Makurdi showroom manager through he tendered an unreserved apology, also the staff involved also called to apologise for her behaviour. the money was also refunded. I also wanna believe that this is just an isolated case as this was my first unpleasant encounter with the makurdi airtel showroom. I still have faith in their internet services. that singular incident neva made me to stop using the airtel network... thanks everyone for your comments and concerns!

akocce:
I want to let everyone know that the issue has been resolved, I got a call from the Makurdi showroom manager through he tendered an unreserved apology, also the staff involved also called to apologise for her behaviour. the money was also refunded. I also wanna believe that this is just an isolated case as this was my first unpleasant encounter with the makurdi airtel showroom. I still have faith in their internet services. that singular incident neva made me to stop using the airtel network... thanks everyone for your comments and concerns!

oya create another thread for this oo like"Airtel has the best customer care service so far after my unpleasant experience with them".at times understanding matters a lot.

goldiam:
oya create another thread for this oo like"Airtel has the best customer care service so far after my unpleasant experience with them".at times understanding matters a lot.

lol... if I had kept quiet, d issue won't have been resolved... thanks

akocce:
she actually did d sim swap... and I told her I had subscription on it beforehand

Hmmm. If that's the case, you got no blame.

Unseen:
Hmmm. If that's the case, you got no blame.

the showroom manager intervened and d matter has been resolved

https://www.nairaland.com/2924358/terrible-experience-airtel-customer-care#42961699

Congrats OP.

Unfortunately mine has not been attended to. Over 15gig on my Airtel line 08027788177 yet I can't connect to the Internet. It's now well over 12 days now!