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Nairaland Forum / Nairaland / General / Business / Ecobank too Slow in Resolving Internet Banking Issues (2369 Views)
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Ecobank too Slow in Resolving Internet Banking Issues by PussyKrook: 1:26pm On Mar 04, 2016 |
Recently, Ecobank changed their internet banking portal. Now I am unable to login or reset my login credentials. I no longer receive OTP even when I request one. I sent an email to Customer Service, they promised to lo look into it. It is 5 days now, no feedback yet. Worse still, the contact centre numbers are unreachable. They gave me a whatsapp number to chat with them. I have been sending messages since morning, but no one replies. I need to make an urgent transfer before the end of business day. What an antiquated bank this is. |
Re: Ecobank too Slow in Resolving Internet Banking Issues by Cutehector(m): 1:33pm On Mar 04, 2016 |
A very unserious bank |
Re: Ecobank too Slow in Resolving Internet Banking Issues by Sandee10: 3:14pm On Mar 04, 2016 |
PussyKrook: Whenever I find it difficult to reach the bank I call 01-2260450 (it is their ombudsman number) and the issue is handled quickly. Call the number and don't forget to thank me. |
Re: Ecobank too Slow in Resolving Internet Banking Issues by PussyKrook: 4:34pm On Mar 04, 2016 |
Sandee10: This number works magic man. I met a guy who spoke so beautifully and nicely. He listened to my complaint. He referred me someone who could help me. @hotobo Take note. Instead of insulting people, try providing solutions. That is what nairaland is for. I am much grateful Sandee10 |
Re: Ecobank too Slow in Resolving Internet Banking Issues by Sandee10: 2:03pm On Mar 09, 2016 |
Yaaay glad I was of help. Thanks for thanking me (very few people would) but this your profile name sha #notjudgingthough #justsaying #okbye PussyKrook: |
Re: Ecobank too Slow in Resolving Internet Banking Issues by battleaxe: 2:39pm On Mar 09, 2016 |
@OP Were you able to start receiving your OTP again? Is this on a Nigerian phone number or a foreign one? Thanks. |
Re: Ecobank too Slow in Resolving Internet Banking Issues by PussyKrook: 2:02pm On Mar 10, 2016 |
battleaxe: Hi, yea, I started receiving the OTP again. It is on Nigerian mobile number roaming abroad. Initially, they used to send it via email. Somehow, it just stopped coming. I guess it was probably because of the migration to the new internet banking platform. Hope this helped |
Re: Ecobank too Slow in Resolving Internet Banking Issues by PussyKrook: 2:04pm On Mar 10, 2016 |
Sandee10: Do you like my profile name? We could exchange if you are game |
Re: Ecobank too Slow in Resolving Internet Banking Issues by MrChilaka(m): 1:04am On Jul 13, 2016 |
PussyKrook: Having similar issues with another Bank. *edited* |
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