JOB DESCRIPTION
- Provide high standard of customer service and technical support in accordance with best practices and procedures
- Demonstrate attentiveness and reliability to customers and ensure they receive great value that would continually deepen loyalty to products and services
- Deal directly with customers either by telephone, electronically or face to face
- Serve as first level support to customers
- Respond promptly to customer inquiries
- Resolve and document customer inquiries
- Assign support tickets to designated source
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Provide feedback on the efficiency of the customer service process
- Recommend improvements in products and services to minimize complaints and increase utilization

WORK EXPERIENCE (VERY IMPORTANT!!!)
- 2+ years experience in customer service principles and practices
- Knowledge of relevant computer applications
- Systems administration basics
- MS Office (i.e. Excel, Word, Powerpoint)
- Web and Windows technologies
- SQL experience (ideally using SQL Server 2008 or 2012)

EDUCATIONAL QUALIFICATION
- BSc. Computer Science/Engineering, Information Technology or related degree
- International certification is an added advantage

SKILL/COMPETENCIES REQUIRED
- Troubleshooting skills - critical thinking, analysis and problem solving
- Interpersonal skills - ability to communicate effectively both verbally and in writing
- Excellent listening skills and attention to detail and accuracy
- Integrity and discretion when handling confidential information
- Data collection and ordering
- Adaptability
- Initiative
- Stress tolerance
- Passion and commitment to success for company and customers

Salary is attractive and according to industry standards..

Interested candidate should send CV and cover letter to - cvs.mariashouse@gmail.com

Subject of mail should be, 'Technical Support Officer'

what is the salary range

Where is the location of the job pls, I'm in PH

Lagos

Applications still open..

Applications are still welcomed..

Happy New Year..

Applications for this position are still open..

Salary range

70k - 100k depending on your core experience..

Fresh applications are now welcomed from qualified candidates...

Send CV and Application Letter to: cvs.mariashouse@gmail.com

Subject of mail should be, 'Technical Support Officer'

Bump

Bump..

BUMP

Please, do you still accept application for this position?

compuseun:
Please, do you still accept application for this position?

Applications are currently open..