1. On Wednesday, 4 January, 2017, our Lagos-New York JFK service which was to operate at 11:30 pm had to be rescheduled by 24 hours to operate at 11:30 pm on Thursday, 5 January, 2017 due to the shortage in supply of aviation fuel by the major fuel marketers. Our Lagos-Johannesburg service and Lagos- Accra service were also on ground awaiting fuel while the Lagos-New York service was standing by for fuel. Aviation fuel supply has been epileptic in the country over the past weeks where availability of stock and terms of service are not guaranteed on a consistent basis by the marketers.

Arik Air pursued all possible options to source fuel for the international flights on 4 January, 2017 but when our Customer Service Manager at the Murtala Muhammed International Airport, Lagos approached the passengers to explain the situation to them, one of the passengers chased and attacked him. This was followed by a mob of passengers who brutally beat, kicked and chased the Arik Air staff throughout the terminal building leading to the Immigration Section of the terminal. The staff was later rushed to the hospital where he was treated for injuries sustained during this reckless and inhuman attack.
Arik Air managed to source a small quantity of fuel and despite eventually sorting out the departure of the Johannesburg service, some of the passengers from the affected services damaged the check-in counters, check-in systems and equipment, preventing the airline from being able to service or checking-in passengers on 5 January, 2017.
Again on 5 January, 2017 some of the passengers continued to disrupt the airline’s check-in process by preventing Arik Air staff from performing their duties by sleeping on the conveyor belts, sleeping or sitting on the floor in the check-in area and forcibly occupying the airline’s ticketing and administrative offices, resulting in the cancellation of some of the international flights, including the Lagos-London Heathrow-Lagos service.

2. Arik Air strongly condemns the incessant and increasing number of attacks on our staff and property in the recent months. As a flag carrier for Nigeria, the airline expresses it disappointment and dismay that the Aviation Security department (AVSEC) of the Federal Airports Authority of Nigeria (FAAN) and all the other security agencies in the country cannot ensure or guarantee the safety of our personnel when on duty across the various airports in the country. This serious breach of security and lawlessness by some of the passengers to assault and cause bodily harm to the airline’s personnel cannot and will not continue to be tolerated.  Passengers continue to take the laws into their hands and the severity and frequencies of such criminal acts are on the rise due to lack of appropriate action or preventative measures from the security agencies.
The resort to verbal or physical violence in any form by a passenger is not acceptable to Arik Air and the airline would henceforth deploy all measures necessary against any passenger who takes the law into their hands. Arik Air will also pursue legal action and engage local and foreign security agencies including private security firms to investigate, identify and prosecute to the full extent of the law all of those passengers in Nigeria and overseas, involved in the attacks against our personnel and property. The airline also intends to formally address the regulators, security agencies and aviation authorities both in Nigeria and overseas to get an immediate resolution to this matter.

3. Security at our airports ought to be improved to guide against unwarranted and uncalled for assaults on airline personnel and passengers. Despite repeated appeals and calls for intervention on numerable occasions, the airport authorities and security agencies have done nothing to protect the lives of staff and property of Arik Air in the wake of these attacks. The same authorities are however spontaneous in sanctioning the airlines whenever there is a service disruption without providing adequate support or security to prevent passengers from disrupting the service in the first instance.

Arik Air once again makes a final appeal to all the security agencies (AVSEC-FAAN/Nigerian Armed Forces/Directorate of Security Services/Nigerian Police Force) in the country to intervene immediately and protect the airline personnel and property from unwarranted attacks by passengers. Arik Air also appeals to its passengers to be civil and refrain from such disruptive and unlawful actions that risk the life of airline staff and that of fellow passengers.
Arik Air is fully committed to the safety and security of its passengers, staff and assets and will do all possible within its means to pursue and prosecute to the full extent of the law, all perpetrators of such criminal acts against the airline.


Source: http://www.trezzyhelm.com/2017/01/arik-air-condemns-incessant-attacks-by.html?m=1

why?

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iranu

Atleast somebody to blame FG for once ... no be only FG go dey throw blame.. me no say FG go still come blame the past government sha.. just wait.

I guess they are having problems.

ok rubbish

This epileptic airline still dey talk

Also FG is responsible for the poor services your company provides?

Hmmmm

Arik this, Arik that

Buhari is a very disorganized man and it's reflecting everywhere

Hahahaha Arik again. When interviewing future job applicants, I hope they tell them receiving beatings from angry passengers is part of their job description.

...well, that's what we've learnt from our FG.. "the blame game"



who should i blame now ooooh

Smh

This is the classic example of "Taking the Piss". Arik is so unbelievably useless and they have the cheek to blame the passengers rather than apologise and compensate them? Smh...

Communication gap.

Liars! Epileptic service even before Buhari came into power... I can never forget my experience with them around 2012 and i would rather pitch my tent with Dana, Peace & Medview airlines..

Too many people playing the blame card

they should just close down...na only them dey 9ja neh...why must it be Arik always...mtchwwwwwww

seriousspy:
This is the classic example of "Taking the Piss". Arik is so unbelievably useless and they have the cheek to blame the passengers rather than apologise and compensate them? Smh...

Exactly! Very cheeky of them... Nonsense airline!

The truth is almost every sector of this country is going thru some form oh scarcity, Arik air sounds professional to me dunno what went wrong.

Bullshit. You're a large airline. You can make arrangements or build a small depot to ensure you have at least 1 week supply. Then you make sure you stay ahead by working vigorously behind the scenes to fill that depot.

Even we commoners have a jerry can of petrol or kerosine, or drums of water on standby.

idupaul:
Buhari is a very disorganized man and it's reflecting everywhere

Arik's services have always been poor; even before Buhari became president. Their customer service culture is very poor.

dabossman:


Arik's services have always been poor; even before Buhari became president. Their customer service culture is very poor.

I know I have suffered in their hands many times in the past but this particular problem was due to the continously scarcity of Aviation fuel

Ok

ARIK WORST IN THE WORLD. FLEW WITH THEM 2012 AND 2014 RESPECTIVELY. GOT D THE SAME MOVIE AND MUSIC SELECTIONS. COULDN'T BELIEVE IT. 2 WHOLE YEARS? DAMN PLUS FLIGHT WAS DELAYED , COME TO FIND OUT IT WAS COS SOME CELEBRITIES WERE RUNNING LATE. WHAT FUCKERY?

Buhari's government at it again. Very incompetent. 2019 is around the corner.