This is really getting out of hand and more than annoying. Last week, I was said to have subscribed to one MTN game and #60 was deducted. Same happened the following day but #10 was deducted after I've unsubscribed. I re-unsubsribed again. I loaded a few minutes ago now and the next thing I saw now is " Dear Customer, you have successfully subscribed to Mobile Magazine Weekly and 50.00 deducted from your account. Your service will be renewed on 2017-05-16. To cancel, text STOP MAG to 30801. Enjoy!"
What's my business with Mobile magazine? I never subscribed to it and yet my money is being deducted without my permission. It is really getting on my nerves now and can't even concentrate cos of the anger building up in me. Been trying to call their customer care but couldn't get through.
This has to stop and in fact I'd want the refund of all my credit removed unjustly. What's the way forward Nairalanders?
Have a lovely Tuesday.

Eya .. I feel ur pain . when something like that happened to me ,I was so angry that I had to hug transformer , and I felt okay and sound. So I wud advice u hug transformer maybe ,just maybe u cud feel really Good

evanscheck:
Eya .. I feel ur pain . when something like that happened to me ,I was so angry that I had to hug transformer , and I felt okay and sound. So I wud advice u hug transformer maybe ,just maybe u cud feel really Good

Must you comment if you have nothing meaningful to say?

ybalogs:

Must you comment if you have nothing meaningful to say?

This is my meaningful ..

ybalogs:
This is really getting out of hand and more than annoying. Last week, I was said to have subscribed to one MTN game and #60 was deducted. Same happened the following day but #10 was deducted after I've unsubscribed. I re-unsubsribed again. I loaded a few minutes ago now and the next thing I saw now is " Dear Customer, you have successfully subscribed to Mobile Magazine Weekly and 50.00 deducted from your account. Your service will be renewed on 2017-05-16. To cancel, text STOP MAG to 30801. Enjoy!"
What's my business with Mobile magazine? I never subscribed to it and yet my money is being deducted without my permission. It is really getting on my nerves now and can't even concentrate cos of the anger building up in me. Been trying to call their customer care but couldn't get through.
This has to stop and in fact I'd want the refund of all my credit removed unjustly. What's the way forward Nairalanders?
Have a lovely Tuesday.

Hi ybalogs, I'm truly sorry about this experience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I also will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

JideSM:


Hi ybalogs, I'm truly sorry about this experience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I also will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

Thanks bro

JideSM:


Hi ybalogs, I'm truly sorry about this experience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I also will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

Can't thank you enough for your help. I believe you must have checked cos I just saw I've been unsubscribed from those packages and I got a VTU of 150 which I assume is from you. Thanks again.

The same thing happened to me quite awhile ago...

Just Talk to their Customer Care and you will be refunded sharply