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Carlcare Is Here With You - Phones (22) - Nairaland

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Carlcare Service: The Official Phone Repair Provider For Infinix, TECNO, Itel / Carlcare Website Just Got A Massive Update / Carlcare Service Ng: We're Back On Nairaland! (2) (3) (4)

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Re: Carlcare Is Here With You by jackest1(m): 8:19pm On Jun 16, 2017
Pls do calcare open on Saturdays?
Re: Carlcare Is Here With You by iphedee: 8:30pm On Jun 16, 2017
Tecno. Itel and Infinix as 12 to 13 months warranty which we all know but most dealers. Now use these. Does that mean when someone purchase the product and has issues, is it the problem of the customer or that of the dealer. Cause most people has issues even me. I feel they are more likely to get a change cause since a new phone has issues. No other talk than to change. But instead they say carlcare. Which is not right. Please. Carlcare; Tecno , infinix and Itel. Define the warranty. Cause a phone that has issues within 2 to 3weeks of purchase, to me is not normal and should be of exchange. Thats called WARRANTY. Thanks
Re: Carlcare Is Here With You by Nemie: 4:56pm On Jun 18, 2017
CarlcareOpebi:

Hi @adebayooye It'll cost you N13,400.

Hello

I had issues with my infinix zero 3, specifically the touch screen as parts of the screen lost sensitivity. i replaced the screen at carlcare ikeja in April and now the screen is having the same problem. the phone did not drop, nor was there any physical damage.. my question is are there warrantys on replacement parts? and if yes how do i claim same as the form/document i was given at the point of repair was collected when i went to retrieve the phone
Re: Carlcare Is Here With You by CarlcareOpebi(f): 11:00am On Jun 19, 2017
Nemie:


Hello

I had issues with my infinix zero 3, specifically the touch screen as parts of the screen lost sensitivity. i replaced the screen at carlcare ikeja in April and now the screen is having the same problem. the phone did not drop, nor was there any physical damage.. my question is are there warrantys on replacement parts? and if yes how do i claim same as the form/document i was given at the point of repair was collected when i went to retrieve the phone
Hello @Nemie Yes the warranty -during the valid period- covers every parts of your phone, long as it's not damaged by a crack or liquid. Visit the Carlcare Service Centre closest to you for assistance. You may Book a reservation using the Carlcare Application on your device [and give the information required]; Our contact number(s) and addresses are also in the App Or let me know your location so that I forward one to you. Thank you!
Re: Carlcare Is Here With You by CarlcareOpebi(f): 11:02am On Jun 19, 2017
jackest1:
Pls do calcare open on Saturdays?
Hello @jackest1 Carlcare centres open every Saturday except the last Saturday of every month & public holidays.
Re: Carlcare Is Here With You by Nemie: 7:45pm On Jun 19, 2017
CarlcareOpebi:

Hello @Nemie Yes the warranty -during the valid period- covers every parts of your phone, long as it's not damaged by a crack or liquid. Visit the Carlcare Service Centre closest to you for assistance. You may Book a reservation using the Carlcare Application on your device [and give the information required]; Our contact number(s) and addresses are also in the App Or let me know your location so that I forward one to you. Thank you!

I stay in isolo. The phone is no longer under warranty as I got it in 2015. I am referring to a warranty on the replacement screen that I got. I want to know whether I would be required to pay for another screen again
Re: Carlcare Is Here With You by Msmither: 7:49pm On Jun 19, 2017
Is it the 3000mah battery or the normal 2200mah for hot 2 that goes for 2k. if no do u have the 3000mah battery and how much is it.
thanks.

CarlcareOpebi:

Hi @Msmither We'll get back to you on this.

Alright, I will look forward to it...
Re: Carlcare Is Here With You by Torch1(m): 10:00pm On Jun 19, 2017
My Tecno l9 plus battery with 5000mah drains like a phone with 2500mah battery. Is there anything I can do for the battery to be OK? It is barely 2 days I bought d phone.
Re: Carlcare Is Here With You by CarlcareOpebi(f): 12:30pm On Jun 20, 2017
Nemie:


I stay in isolo. The phone is no longer under warranty as I got it in 2015. I am referring to a warranty on the replacement screen that I got. I want to know whether I would be required to pay for another screen again
When exactly did you replace the screen? @Nemie
Re: Carlcare Is Here With You by CarlcareOpebi(f): 12:32pm On Jun 20, 2017
Torch1:
My Tecno l9 plus battery with 5000mah drains like a phone with 2500mah battery. Is there anything I can do for the battery to be OK? It is barely 2 days I bought d phone.
Hello @Torch1 I responded to your complaint previously. It's most likely a factory fault. Visit the Carlcare Service Centre closest to you for assistance. You may Book a reservation using the Carlcare Application on your device [and give the information required]; Our contact number(s) and addresses are also in the App Or let me know your location so that I forward one to you.
Re: Carlcare Is Here With You by Torch1(m): 3:24pm On Jun 20, 2017
CarlcareOpebi:

Hello @Torch1 I responded to your complaint previously. It's most likely a factory fault. Visit the Carlcare Service Centre closest to you for assistance. You may Book a reservation using the Carlcare Application on your device [and give the information required]; Our contact number(s) and addresses are also in the App Or let me know your location so that I forward one to you.
I'm at University of Nigeria Nsukka, Enugu state.
Re: Carlcare Is Here With You by Nemie: 7:36pm On Jun 20, 2017
CarlcareOpebi:

When exactly did you replace the screen? @Nemie

In April 2017 at the carlcare in ikeja. The one that shares the building with 3c hub
Re: Carlcare Is Here With You by Originality007: 7:59pm On Jun 20, 2017
When will plpp help me to repair my zero2? is the material not yet available?
Re: Carlcare Is Here With You by Zyzman: 8:15pm On Jun 20, 2017
Hello carlcareopebi my Infinix hot 4 doesn't charge when it on but when I switch it off it charge... It just started this evening and I use it in the morning it wasn't faulty.... I even try different chargers and use different cable still it doesn't charge... What do I do pls
Re: Carlcare Is Here With You by CarlcareOpebi(f): 11:08am On Jun 21, 2017
Nemie:


In April 2017 at the carlcare in ikeja. The one that shares the building with 3c hub
Hi @Nemie The warranty on screen repairs is One month. However, you may go back to Ikeja; they will verify and let you know if you'll need to pay.
Re: Carlcare Is Here With You by CarlcareOpebi(f): 11:09am On Jun 21, 2017
Originality007:
When will plpp help me to repair my zero2? is the material not yet available?
Hi @Originality007 We no longer have accessories for this device.
Re: Carlcare Is Here With You by CarlcareOpebi(f): 11:15am On Jun 21, 2017
Torch1:

I'm at University of Nigeria Nsukka, Enugu state.
We have a collection point in your area. @Torch1 See an address below:
G1 Excel Phones
G1 Excel Phones, upstairs Ogbete Main Market, Enugu.
08173083609
Re: Carlcare Is Here With You by CarlcareOpebi(f): 11:37am On Jun 21, 2017
Zyzman:
Hello carlcareopebi my Infinix hot 4 doesn't charge when it on but when I switch it off it charge... It just started this evening and I use it in the morning it wasn't faulty.... I even try different chargers and use different cable still it doesn't charge... What do I do pls
I responded to your complaint on another thread. @Zyzman Visit the Carlcare Service Centre closest to you for assistance. You may Book a reservation using the Carlcare Application on your device [and give the information required]; Our contact number(s) and addresses are also in the App Or let me know your location so that I forward one to you.
Re: Carlcare Is Here With You by Originality007: 12:09pm On Jun 21, 2017
CarlcareOpebi:

Hi @Originality007 We no longer have accessories for this device.

OK....So you mean I should throw away my infinix Zero2 which is not up to 1 and Half year that I bought it?...
Re: Carlcare Is Here With You by Nemie: 5:43pm On Jun 21, 2017
CarlcareOpebi:

Hi @Nemie The warranty on screen repairs is One month. However, you may go back to Ikeja; they will verify and let you know if you'll need to pay.

Thanks very much. I will go there tomorrow
Re: Carlcare Is Here With You by freddyj: 8:07am On Jun 23, 2017
CarlcareOpebi, my brother and I own infinix x551 phones. His phone recently developed network issues. The phone recognised the sims inserted in it but the network bars didn't come up. Even when one of the network came on briefly, it won't receive or make calls. Any solution to this?

Mine is working okay, just the casing is cracked and screen a bit cracked too. How much would I need to replace the phone casing.
Also, can I replace my phone for a note 2? if yes, how much would I need to add?

Thanks
Re: Carlcare Is Here With You by CarlcareOpebi(f): 1:46pm On Jun 23, 2017
freddyj:
CarlcareOpebi, my brother and I own infinix x551 phones. His phone recently developed network issues. The phone recognised the sims inserted in it but the network bars didn't come up. Even when one of the network came on briefly, it won't receive or make calls. Any solution to this?

Mine is working okay, just the casing is cracked and screen a bit cracked too. How much would I need to replace the phone casing.
Also, can I replace my phone for a note 2? if yes, how much would I need to add?

Thanks
Hello @freddyj a] The network issue is a fault of either the phone's network cable or sub-board. You'll need to replace the cable - most likely.
b] Carlcare no longer offers SWAP services. Replacing the screen & casing of your X551 will cost you, N14600 - the Back casing is N1,600 and the Battery cover is N1,200.
Visit the Carlcare Service Centre closest to you for assistance. You may Book a reservation using the Carlcare Application on your device [and give the information required]; Our contact number(s) and addresses are also in the App Or let me know your location so that I forward one to you.
Re: Carlcare Is Here With You by Freddyjimoh: 2:19pm On Jun 23, 2017
CarlcareOpebi:

Hello @freddyj a] The network issue is a fault of either the phone's network cable or sub-board. You'll need to replace the cable - most likely.
b] Carlcare no longer offers SWAP services. Replacing the screen & casing of your X551 will cost you, N14600 - the Back casing is N1,600 and the Battery cover is N1,200.
Visit the Carlcare Service Centre closest to you for assistance. You may Book a reservation using the Carlcare Application on your device [and give the information required]; Our contact number(s) and addresses are also in the App Or let me know your location so that I forward one to you.

Thanks for your response. How much would it cost to change the network cable?
I know one of your office at opebi. Will your office be open tomorrow Saturday?
Re: Carlcare Is Here With You by Lojekunle: 5:57pm On Jun 23, 2017
Hello please I have a scratched glass on my gionee m6 mirror back camera by lil bro managed to remove the case and dragged it surface against the floor is there a chance of me getting it replaced I'm in Nigeria Lagos.. Any solution and getting the back cover of the phone replaced too thank you.
Re: Carlcare Is Here With You by mummyson26(m): 6:50pm On Jun 24, 2017
CarlcareOpebi:

When exactly did you replace the screen? @Nemie
Carlcaresofia I need your help oo
I bought infinix note3 at pointek Victoria island 12 days ago and to my surprise d phone went dead yesterday, I took it back to them dis morning and they ask me to report back in 3 weeks.
I won't mind if u can gv me ur contact

Re: Carlcare Is Here With You by Boscojugunu(m): 10:36am On Jun 25, 2017
my infinix hot s has stooped charging. hv tried several charger on it. how do i get that fixed
Re: Carlcare Is Here With You by hamedade2000(m): 5:38pm On Jun 25, 2017
My tecno phantom 5 Bluetooth and Hotspot isn't coming on. Please what could be wrong
Re: Carlcare Is Here With You by tgmservice: 9:42pm On Jun 25, 2017
Coolwater24:
Please I just bought Tecno L9 plus but quite unfortunate i cant dial a number with it as each time i try to it disappears. Please any help on this will be appreciated as the phone is just a day old.
Whatsapp: 08134290300
has your problem been resolved i also bought a tecno w3 phone which is 3 days old but the screen is miss-typing
difficult to chat on the phone
Re: Carlcare Is Here With You by tgmservice: 9:51pm On Jun 25, 2017
CarlcareOpebi:

If you visited an actual Carlcare Centre, the engineer is only concerned with fixing your phone. @djmask He detected that the Board is faulty, that's the reason why the phone gets hot. Please, trust that your device is not being fixed by an amateur or a thief. WE repair not remove. It's all in your best interest. cool
be professional and change the phone its just a month old dont u knw the meaning of warranty
Re: Carlcare Is Here With You by ghostntommy: 10:47pm On Jun 25, 2017
hello carlcareopebi. pls i need help on my Samsung galaxy tab 4 (10.1 inches). 1. it charges very slow. as in really slow. 2. sometimes it just starts going on and off. now this is very frustrating. aw can you people help out on this. thanks
Re: Carlcare Is Here With You by Jaymaestro(m): 4:51pm On Jun 26, 2017
Do carlcare open today
Re: Carlcare Is Here With You by Ejadike(m): 7:36pm On Jun 26, 2017
Jaymaestro:
Do carlcare open today
I don't think they open on public hols

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