₦airaland Forum

Sanchez01:
If I am to judge you with the emboldened, I would rebuff your claim about being a Globacom staff.

There are two kinds of bandwidth; the shared bandwidth which we all use on our phones and the dedicated Internet bandwidth which involves using a radio to pull capacity from the nearest Base station to a customer's server room. Now the difference between these two is that shared bandwidth could be affected by so many factors, not forgetting that download speeds would vary since it is shared by all customers in a particular location.

Wrong or outdated access point setting (s) on customer's devices, data network type restrictions (2G or 3G only settings on device), proximity of the closest 3G site to a customer, high data traffic during peak hours, the thickness of walls in out homes or offices among many other factors impact customer experience so far data is mentioned.

The shop folks can only take up a customer's complaint based on what he or she says. If a resolution is arrived at the shop, it is believed the issue has been treated and the case closed. The shop guys don't concern themselves with network issues in a particular location as it is the responsibility of an Area Sales Manager who operates within the affected location. He or she has to speak up because it would impact his performance and a quick response from the network team is always in place to see that the problem is corrected on the part of the business.

I don't need to run Globacom down because I sure believe there would have been a massive improvement if attention is paid to network anomalies as you claimed in your post.

nairalandfreak:
When Airtel rolled out its unlimited plan in July I was one of the numerous Nigerians who believed that it was going to be a huge relief to my data challenges. A week before I needed the plan I Int to deposit N10,000 at the Ilorin Airtel Shop
I'd like to state clearly that I am subscribed to [b]Airtel Unlimited 20[/b]which I bought, precisely on Friday 28th of July. I was given a MIFI
a SIM with phone no 08084517720 alongside the data plan.
Since I purchased the device I have not been able to use the product and I have had to subscribe to an alternative network as a back up for Airtel's bad service... this has caused me a lot of money has I have not enjoyed Airtel service for once in the last 27 days.

I have been to Airtel Ilorin contact centre over 5 times complaining about the issue without it being resolved. ( I'd like to state clearly without mincing words that you Shop Manager in Ilorin is TERRIBLE, without no iota of concern for customers) I have call records to prove this.

There was a day I was in Airtel Ilorin contact centre two weeks ago for 3 hours this same man refuse to communicate with me.

Eventually on Friday 4th of August an Airtel engineer was assigned to visit our office he came and attested to the fact that the network was not good despite the fact that an Airtel mast was opposite our office and there was no obstruction. I was assured that the issue would be resolved over that weekend.

But when I came to office on the monday following (7th August) I was shocked to observe that the network was still terrible.

I called the Ilorin contact centre shop manager to tell them the network is still bad almost two weeks after purchasing Airtel Unlimited 20.
When I called the manager I asked him if the engineers came to fix the issue as promised and all he said was "are you the only one experiencing the issue? and I replied his with "how am I supposed to know? He said go and ask people around you if they are experiencing the issue and he ended the call abructly!

I initially refrained from going public but when I contacted airtel via their inbox I was reassured that the issue would be resolved...
I like to state that it is a very long story but I dont want to bore you with it...

The important thing is Airtel kept promising me with diplomatic words that the issue would be resolved but precisely on August 16 while I was trying to make a follow up inquiry on Airtel Facebook I discovered that I had been blocked on Airtel facebook page.. I need to state clearly that I was neither rude nor insultive but Airtel decided to block me because they couldn't profer a solution to my complaint...

I called Airtel again and reported the whole issue and all they could do was reply me with the usual all inconviniecies are regretted.... bla bla bla
It is exactly 27 days today that I subscribed to Airtel unlimited 20 and it is expiring in 3 days time...the data plan was a waste and for complaining to Airtel.. I got blocked.

It is only in Nigeria customers are offered poor service delivery and get blocked for trying to air their view so bad!

bendovex:
Airtel is currently the best ISP in Nigeria. They may not have gotten there yet but it's a work in progress. So you need to chill a little and cut them some slack. Glo is wack, MTN is a shadow of itself, 9mobile is just crap.

Sanchez01:
If I am to judge you with the emboldened, I would rebuff your claim about being a Globacom staff.

There are two kinds of bandwidth; the shared bandwidth which we all use on our phones and the dedicated Internet bandwidth which involves using a radio to pull capacity from the nearest Base station to a customer's server room. Now the difference between these two is that shared bandwidth could be affected by so many factors, not forgetting that download speeds would vary since it is shared by all customers in a particular location.

Wrong or outdated access point setting (s) on customer's devices, data network type restrictions (2G or 3G only settings on device), proximity of the closest 3G site to a customer, high data traffic during peak hours, the thickness of walls in out homes or offices among many other factors impact customer experience so far data is mentioned.

The shop folks can only take up a customer's complaint based on what he or she says. If a resolution is arrived at the shop, it is believed the issue has been treated and the case closed. The shop guys don't concern themselves with network issues in a particular location as it is the responsibility of an Area Sales Manager who operates within the affected location. He or she has to speak up because it would impact his performance and a quick response from the network team is always in place to see that the problem is corrected on the part of the business.

I don't need to run Globacom down because I sure believe there would have been a massive improvement if attention is paid to netwo rk anomalies as you claimed in your post.

franksam2009:
This afonja people sef, you went through all this because of 10k?

WordMetrix:
My own experience is with Etisalat NG. I needed to subscribe for 200mb weekly plan at ₦200. I was directed to this website https://campusbiz.com.ng/etisalat-data-plan/ but to my greatest dismay, I was only credited 150mb instead. I asked them the rationale behind their action and their customer rep said I must have visited the wrong site. They claimed that the 200mb I saw on the above website is a previous plan which is no longer in use. As if that is not enough, I woke up only to be notified that my remaining data balance is 7mb. Note that I subscribed for this plan around 9:00pm, I didn't browse that night till the following day. In order to be sure that this plan sustain me for the week, I restricted background data on all Apps, leaving only operamini. Etisalat wiped my data without me using it. I asked their rep why was it so and he said Etisalat doesn't have control over the side I visit. Please tell me, does nairaland charge 80mb at a stance? Coz that's what my data settings is reading

ActionsShure:
Dats y i stick to spectranet only
12500....40gig
Plus free night browsing.
Data zapping.....minimum
Data zapping on online gaming...4 percent
Data zapping on streaming...15 p3rcent.
Im online 20hrs a day....data accumulated...300mb.
At nite..data accumulated...7gig.

Spectranet 4 life.
Fuc smile

UniqueDennis:
ah bros for you to they online 20hrs a day e mean say better they come out... Abeg put a brother in line now..

Babalegba:
Why not complain to NCC. The real problem is the typical lackadaisical Nigerian attitude to work and pitiable human interaction skills in Nigeria.

lukman:
I was also scammed when i suscribed to their DOUBLE DATA OFFER #300 for 350MB + 350mb bonus... After the first 350mb was exhausted, all my browsers started showing me 'out of data'..I couldnt use the other bonus 350mb till date.They got me to suscribe by lieing about 100% bonus on my data. I chatted them up but they never replied.. Airtel na waoo

infogenius:
Op Sorry about what u went through.
If airtel is d only network offering data subscription,
I prefer to stay without data.
If u subscribe for 1gig u will be allotted 500mb data.
Just bunch of ******s

donbenie:
Airtel are SCAMMERS IN CHIEF..have anybody noticed that there 500MB Night Plan is more like 350MB unlike MTN's full 500MB..I would always take whatever they advertise with a pinch of salt.. CAVEAT EMPTOR!

lukman:
I was also scammed when i suscribed to their DOUBLE DATA OFFER #300 for 350MB + 350mb bonus... After the first 350mb was exhausted, all my browsers started showing me 'out of data'..I couldnt use the other bonus 350mb till date.They got me to suscribe by lieing about 100% bonus on my data. I chatted them up but they never replied.. Airtel na waoo

Sanchez01:
I quite disagree with the emboldened. Sadly, it is believed that his subscription is running and I'm sure the OP would confirm same, particularly since he mentioned that he is only impacted in the office.

About the KYC issue, truth be told, it is not the function of a network provider to visit the location of a customer just so they could verify 3G access over shared bandwidth (mobile). For a customer to subscribe to a data as the unlimited plan, then it means he is aware of the network strength in his location before going ahead to do so. However, an optimization is usually carried out on busy areas where there are more people who would feel the impact more while responses might be slow in areas where people are not much.

Often times, when people call the Customer Care agents to scream and yell and they still can't do a thing to improve the customer's request, it is not because they don't want to, rather, they don't have the power to do so. The same applies to people at the shop just as the OP reported.

I have so many family friends who are currently using the Unlimited plans and they have not complained for once. The move by the handler was wrong and totally condemnable, and does not in any way come off as the nature of the business towards her customers.

Rorachy:
Thats kinda expensive, I like to do monthly own.

Rorachy:
How many GB?

Ryabcool:
how many gb is this plan sir?

Timmyspy:
I've got to take you up on this. While I believe that the Airtel guys are a bunch of ineffectual buffoons, your submission is not true. Airtel 500mb night plan is complete to the very last drop. (and about 5-12mb more sometimes).
MTN on the other hand is about 498MB max. I know because I use a very accurate data manager.
Your grievance may be as a result of using UC browser to download. They are notorious for gulping down data for nothing. Sometimes up to 100mb as in my case. I would have blamed the network provider had my data Manger not revealed UC browser as the culprit.

nairalandfreak:
When Airtel rolled out its unlimited plan in July I was one of the numerous Nigerians who believed that it was going to be a huge relief to my data challenges. A week before I needed the plan I Int to deposit N10,000 at the Ilorin Airtel Shop
I'd like to state clearly that I am subscribed to [b]Airtel Unlimited 20[/b]which I bought, precisely on Friday 28th of July. I was given a MIFI
a SIM with phone no 08084517720 alongside the data plan.
Since I purchased the device I have not been able to use the product and I have had to subscribe to an alternative network as a back up for Airtel's bad service... this has caused me a lot of money has I have not enjoyed Airtel service for once in the last 27 days.

I have been to Airtel Ilorin contact centre over 5 times complaining about the issue without it being resolved. ( I'd like to state clearly without mincing words that you Shop Manager in Ilorin is TERRIBLE, without no iota of concern for customers) I have call records to prove this.

There was a day I was in Airtel Ilorin contact centre two weeks ago for 3 hours this same man refuse to communicate with me.

Eventually on Friday 4th of August an Airtel engineer was assigned to visit our office he came and attested to the fact that the network was not good despite the fact that an Airtel mast was opposite our office and there was no obstruction. I was assured that the issue would be resolved over that weekend.

But when I came to office on the monday following (7th August) I was shocked to observe that the network was still terrible.

I called the Ilorin contact centre shop manager to tell them the network is still bad almost two weeks after purchasing Airtel Unlimited 20.
When I called the manager I asked him if the engineers came to fix the issue as promised and all he said was "are you the only one experiencing the issue? and I replied his with "how am I supposed to know? He said go and ask people around you if they are experiencing the issue and he ended the call abructly!

I initially refrained from going public but when I contacted airtel via their inbox I was reassured that the issue would be resolved...
I like to state that it is a very long story but I dont want to bore you with it...

The important thing is Airtel kept promising me with diplomatic words that the issue would be resolved but precisely on August 16 while I was trying to make a follow up inquiry on Airtel Facebook I discovered that I had been blocked on Airtel facebook page.. I need to state clearly that I was neither rude nor insultive but Airtel decided to block me because they couldn't profer a solution to my complaint...

I called Airtel again and reported the whole issue and all they could do was reply me with the usual all inconviniecies are regretted.... bla bla bla
It is exactly 27 days today that I subscribed to Airtel unlimited 20 and it is expiring in 3 days time...the data plan was a waste and for complaining to Airtel.. I got blocked.

It is only in Nigeria customers are offered poor service delivery and get blocked for trying to air their view so bad!

armadeo:
If you are a heavy data user go for swift or smile of available where you are. The only initial cost is the modem after that n.a. die.

I use swift family plan. 5pm - 9a.m then 24/7 on weekends and public holidays. 64GB for 8k. I find it hard to exhaust. Now i do alternate months sef. So downloads can accumulate for a month.

You may also do the family plan 32gb roll over for the same amount.

All this phone people are thieves. My mtn is wack as hell

Slayer2:
how fast is smile and swift? i heard they have poor network like glo...

ActionsShure:
I dont mean on system o.
I mean im conmected both on phones and system.
P