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Whatsapp Is Becoming The Customer Service Tool Of Choice For Nigerian E-commerce - Business (2) - Nairaland

Nairaland ForumNairaland GeneralBusinessWhatsapp Is Becoming The Customer Service Tool Of Choice For Nigerian E-commerce (9622 Views)

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Re: Whatsapp Is Becoming The Customer Service Tool Of Choice For Nigerian E-commerce by winkmart: 9:53am On Nov 06, 2017
Yes, it has presented a good platform for me to connect with my customers to sell my IMPORTED ITEMS....Mini Importation rocks
Re: Whatsapp Is Becoming The Customer Service Tool Of Choice For Nigerian E-commerce by Dollabiz: 10:06am On Nov 06, 2017
Really
Re: Whatsapp Is Becoming The Customer Service Tool Of Choice For Nigerian E-commerce by Webman007: 10:32am On Nov 06, 2017
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Re: Whatsapp Is Becoming The Customer Service Tool Of Choice For Nigerian E-commerce by ChyOmaa(f): 12:00pm On Nov 06, 2017
winkmart:
Yes, it has presented a good platform for me to connect with my customers to sell my IMPORTED ITEMS....Mini Importation rocks
[color=#000000]I need to ask, how do i use whatsapp to get potential customers for my business?[/color]
Re: Whatsapp Is Becoming The Customer Service Tool Of Choice For Nigerian E-commerce by AcquireCofOLand(m): 2:20pm On Nov 06, 2017
WhatsApp is really a valuable tool for e-commerce.
Re: Whatsapp Is Becoming The Customer Service Tool Of Choice For Nigerian E-commerce by MChaze25(m): 12:35am On Nov 07, 2017
ChyOmaa:
[color=#000000]I need to ask, how do i use whatsapp to get potential customers for my business?[/color]
Chat me up on 07063988862
Re: Whatsapp Is Becoming The Customer Service Tool Of Choice For Nigerian E-commerce by Andrimo(m): 10:23pm On Nov 20, 2025
Accurate post. WhatsApp is the backbone of Nigerian customer service right now.
But major mistakes I see:
❌ Basic WhatsApp auto replies
❌ Hiring someone to reply manually (they sleep, they get tired)
❌ Letting chats pile up for hours
Better option:
✓ Instant 24/7 replies
✓ Natural conversations
✓ Handles routine questions automatically
✓ Sends complex ones to you
One-time setup, no monthly cost.
Anyone here using some form of automation already? What's your experience?"
1 2 Reply

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