₦airaland Forum

Hello,

If you could remember, I wrote once on this section about being scammed. You can refer to the post here https://www.nairaland.com/5650535/please-me-fish-out-scammer#86091015

A few minutes ago, I got an email from CBN telling me to send the tracking number that my bank sent me about the case to them.

The issue now is that First Bank never sent me any tracking number because they abandoned my case after sending me there usual useless liaise with law enforcement agency nonsense. After writing a letter at one of there branches, whenever I visit the bank, I got told that my letter has not been replied!

Please guys how do I get this tracking number since the bank is not forthcoming.

Below is the email from CBN as received.

You can approach the Branch for your CRM number or case ID from the customer service officer.

Go back to the branch you that submitted the letter with a printed copy CBN reply and request for your tracking number. It is your right.

If you approach the Bank with this CBN request the Bank will not give you the tracking number.

Cbn is working now

1030:
If you approach the Bank with this CBN request the Bank will not give you the tracking number.

Very true. If you have an acknowledgement copy of the complaint letter you sent them, you can provide that to the CBN letting them know that you are yet to receive any formal response from your bank. There's always a definite timeframe for resolution of complaints, which a alone is an infraction, if not honoured by the Bank.

Oop, please be careful, this message looks like fraudulent one, I don't believe this message is from cbn with no name and complete email address, I think they hacked your email and saw your communication with your bank.

Briller:
Very true. If you have an acknowledgement copy of the complaint letter you sent them, you can provide that to the CBN letting them know that you are yet to receive any formal response from your bank. There's always a definite timeframe for resolution of complaints, which a alone is an infraction, if not honoured by the Bank.

Hello. Please do you mean the first email I sent to my bank about the scam?

1030:
You can approach the Branch for your CRM number or case ID from the customer service officer.

The case was not logged in at all. They abandoned it. So I am skeptical about getting it but I will still go there first thing Monday morning

I still insist that the mail is not from cbn, ask the person that contacted you from cbn to give you more details about your complain and other informations about you.

reply cbn, tell them d bank isnt helping issue n only avoiding to help

Go for your statement of account..the day before,the day and the after.3 days.yiu see the transaction and the tracking number

If is firstbank call this number 014485500 or send a mail to firstcontact@firstbanknigeria.com requesting for the tracking ID or CRM number

AsabaPropertyAg:
I still insist that the mail is not from cbn, ask the person that contacted you from cbn to give you more details about your complain and other informations about you.

babe it is from cbn. I copied them when I sent the scam case to the frauddesk email of first bank and they sent me confirmed reliable info that are too personal to share here.

1030:
If is firstbank call this number 014485500 or send a mail to firstcontact@firstbanknigeria.com requesting for the tracking ID or CRM number

I have already contacted them since Friday, but no reply yet. I will go to the branch I wrote the letter to tomorrow.

Jabioro:
Go for your statement of account..the day before,the day and the after.3 days.yiu see the transaction and the tracking number

Baba please can you explain more on this? The tracking number of my case will be in my statement of account?

Glistinin:
Baba please can you explain more on this? The tracking number of my case will be in my statement of account?

Yes it will be there,all transactions that took place that very days and their tracking will be stated.three days statement of your account Previous day the very day and the day after...

Can you imagine the nonsense message first bank abi na last bank just sent to me now after requesting the tracking number. This bank is just frustrating my efforts to get my money back.

Jabioro:
Yes it will be there,all transactions that took place that very days and their tracking will be stated.three days statement of your account Previous day the very day and the day after...

I thought CBN is requesting for the tracking number of the case and not the transaction tracking number?

Glistinin:
I thought CBN is requesting for the tracking number of the case and not the transaction tracking number?

My dear brother what they called tracking numbers is computer generated figure is about 16 digits..like 9999 is there is except you failed to believe me

Jabioro:
My dear brother what they called tracking numbers is computer generated figure is about 16 digits..like 9999 is there is except you failed to believe me

okay bro. Thank you.