₦airaland Forum

A Nigerian woman’s four-night hotel reservation was cancelled by an Abuja hotel due to “global threat corona virus”.

Nigeria recorded its first case of coronavirus on Thursday after an Italian, who worked with a Lafarge Africa vendor, tested positive to the virus in Lagos.

Mitchelle Iannone said the Italian testing positive to the virus was the reason her reservation was cancelled by Casalinda Hotel and Gallery Resort.

The reservation was done by her husband Fabio through Bookings.com and a total of $308.33 was paid. A confirmation email was sent to Mitchelle on February 26 acknowledging the receipt of the payment and the duration of the reservation.

Mitchelle and Fabio are moving to Italy and had already disposed of their personal effects in their house in Nigeria. Hence, the need for the reservation until her fight out of Nigeria on Wednesday night.

Although her reservation was to start on March 1, Mitchelle said she called the hotel to tell them she would come in on Saturday and would pay cash for the extra one night.

That was when she was told the reservation her husband made in her name had been cancelled. Her husband has already left for Italy from Angola.

“I told the manager that I have not been outside Nigeria in the last six months when we travelled to Angola,” Mitchelle said. “I even told him that I can bring my passport for him to see.”

“The discrimination was painful, especially that I’m a Nigerian and we made that reservation over a week ago.”

Her explanation that she had packed out of her house and had five boxes containing her personal effects proved worthless. She had to return to her empty house until Sunday when she can get another hotel.

Despite the hotel claims that it cancelled Mitchelle Iannone’s reservation because of coronavirus, an official of the hotel was willing to take a reservation when The Guardian reporter called on Saturday night.

Another official told our correspondent that the decision to cancel such a reservation can only be made by the director of the hotel since reservation had been paid for.

Adgideon:
Bloody hotel madam as long as they return your money, no problem

OgunLaakaye:
She is even lucky.

Kim Jon Hun of North Korea would have allowed them to gather for the wedding and execute them all.

OgunLaakaye:
She is even lucky.

Kim Jon Hun of North Korea would have allowed them to gather for the wedding and execute them all.

Davash222:
You don't blame the hotel. That's precaution measure. Italian brought the virus here, so the hotel is only trying to manage the risk. Risk management is essential in every enterprise.

Jeferious:
Italian carry coro enter Naija, dem be like "This country is very stupid, our senators are very bastard, bla bla bla....why will they grant the f##king Italian access into the country at this critical time?"

Not up to one week later, hotel management cancels a client's reservation for fear of spreading the coronavirus, getting quarantined and consequently not being allowed to do business as usual, they came again "So unprofessional... tufiakwa for this Nigeria".

Moral of the thread: The average Nigerian is a hypocrite.

crackkhaus:
The only issue I see here is their lack of communication.
Nigerians and unprofessionalism.

Why wait until when she was about to check-in before letting her know?

They should have called her beforehand to inform her the reservation had been cancelled and offered to give her a full refund since she wasn't the one who requested a cancellation.

Hotels do this all the time.

worworbabe:
Na wa for you o. How many people made that comment for you to come about a statistics about the average Nigerian?

verifiablefacts:
is she complaining from the hotel lobby

crackkhaus:
What has your question got to do with my comment?
Help me understand.

verifiablefacts:
she got to know of the cancellation earlier, beforehand.

Although her reservation was to start on March 1, Mitchelle said she called the hotel to tell them she would come in on Saturday and would pay cash for the extra one night.

That was when she was told the reservation her husband made in her name had been cancelled.

crackkhaus:
This is what was written up there

crackkhaus:
The only issue I see here is their lack of communication.
Nigerians and unprofessionalism.

Why wait until when she was about to check-in before letting her know?

They should have called her beforehand to inform her the reservation had been cancelled and offered to give her a full refund since she wasn't the one who requested a cancellation.

Hotels do this all the time.