₦airaland Forum

Hi Nairalanders,

please help me figure out how i will get my money.

I did a POS transaction of #12,200 on the 21st march, 2020 with my gtbank ATM card. It showed pin ok and started processing. Then again, pin error and i was deducted. There was no receipt for the transaction. The POS merchant is PAYCOM riding on Zenith bank.
I called their customer care and it was logged same day.

i just received the below mail this morning from gtbank.

Dear CUSTOMER,

Thank you for contacting Guaranty Trust Bank. Your request is being processed.

We acknowledge the receipt of your e-mail and empathize with you on the dispense error experienced.
Please be informed that the claim was declined by the acquiring bank/merchant who insists value was given for the transaction, however the claim has been escalated for further review and should be resolved within eight working days.

My question;

i meet the POS guy and he denied that the transaction was successful. i told him to investigate on his part while awaiting gtbank's reply

how will i retrieve my money considering gtbank come up with same response?

Request for your bank statement from the bank and lay complaint.

Guy the only advance I can give you right now go an search for Zenith bank in Twitter and tell then your issue

chatinent:
Request for your bank statement from the bank and lay complaint.

lay complain to who?

Idris00:
Guy the only advance I can give you right now go an search for Zenith bank in Twitter and tell then your issue

okay. But they will required details from the failed transaction. i don't even have a receipt

Dozieson:
lay complain to who?

The Bank.

chatinent:
The Bank.

which bank?

Dozieson:
okay. But they will required details from the failed transaction. i don't even have a receipt

O boi if you don't have the details just forget about it

Idris00:
O boi if you don't have the details just forget about it

i only have the alert

Yes now you can also use that too as evidence

Dozieson:
i only have the alert

How were you able to solve this problem?

Hausa:
How were you able to solve this problem?

Gtbank sent me a receipt that the debit was completed. I was refunded by the POS agent

[quote author=Dozieson post=88946188]Hi Nairalanders,

please help me figure out how i will get my money.

I did a POS transaction of #12,200 on the 21st march, 2020 with my gtbank ATM card. It showed pin ok and started processing. Then again, pin error and i was deducted. There was no receipt for the transaction. The POS merchant is PAYCOM riding on Zenith bank.
I called their customer care and it was logged same day.

i just received the below mail this morning from gtbank.

Dear CUSTOMER,

Thank you for contacting Guaranty Trust Bank. Your request is being processed.

We acknowledge the receipt of your e-mail and empathize with you on the dispense error experienced.
Please be informed that the claim was declined by the acquiring bank/merchant who insists value was given for the transaction, however the claim has been escalated for further review and should be resolved within eight working days.

My question;

i meet the POS guy and he denied that the transaction was successful. i told him to investigate on his part while awaiting gtbank's reply

how will i retrieve my money considering gtbank come up with same response?



[/quot

Pls do you have rhe link for the escalation form

Dozieson:
Hi Nairalanders,

please help me figure out how i will get my money.

I did a POS transaction of #12,200 on the 21st march, 2020 with my gtbank ATM card. It showed pin ok and started processing. Then again, pin error and i was deducted. There was no receipt for the transaction. The POS merchant is PAYCOM riding on Zenith bank.
I called their customer care and it was logged same day.

i just received the below mail this morning from gtbank.

Dear CUSTOMER,

Thank you for contacting Guaranty Trust Bank. Your request is being processed.

We acknowledge the receipt of your e-mail and empathize with you on the dispense error experienced.
Please be informed that the claim was declined by the acquiring bank/merchant who insists value was given for the transaction, however the claim has been escalated for further review and should be resolved within eight working days.

My question;

i meet the POS guy and he denied that the transaction was successful. i told him to investigate on his part while awaiting gtbank's reply

how will i retrieve my money considering gtbank come up with same response?

Pls do you have a link for the escalation form??

Odion2016:
Pls do you have a link for the escalation form??

They said wait for 8 days.
Just wait.

Odion2016:
Pls do you have a link for the escalation form??

I didn't fill any form.