#12,200 Debit In POS Transaction But Not Successful - Nairaland / General - Nairaland
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| #12,200 Debit In POS Transaction But Not Successful by Dozieson(m): 12:21pm On Apr 28, 2020 |
Hi Nairalanders, please help me figure out how i will get my money. I did a POS transaction of #12,200 on the 21st march, 2020 with my gtbank ATM card. It showed pin ok and started processing. Then again, pin error and i was deducted. There was no receipt for the transaction. The POS merchant is PAYCOM riding on Zenith bank. I called their customer care and it was logged same day. i just received the below mail this morning from gtbank. Dear CUSTOMER, Thank you for contacting Guaranty Trust Bank. Your request is being processed. We acknowledge the receipt of your e-mail and empathize with you on the dispense error experienced. Please be informed that the claim was declined by the acquiring bank/merchant who insists value was given for the transaction, however the claim has been escalated for further review and should be resolved within eight working days. My question; i meet the POS guy and he denied that the transaction was successful. i told him to investigate on his part while awaiting gtbank's reply how will i retrieve my money considering gtbank come up with same response? |
| Re: #12,200 Debit In POS Transaction But Not Successful by chatinent: 12:33pm On Apr 28, 2020 |
Request for your bank statement from the bank and lay complaint. |
| Re: #12,200 Debit In POS Transaction But Not Successful by Idris00(m): 12:36pm On Apr 28, 2020 |
Guy the only advance I can give you right now go an search for Zenith bank in Twitter and tell then your issue |
| Re: #12,200 Debit In POS Transaction But Not Successful by Dozieson(m): 12:43pm On Apr 28, 2020 |
chatinent: lay complain to who? |
| Re: #12,200 Debit In POS Transaction But Not Successful by Dozieson(m): 12:45pm On Apr 28, 2020 |
Idris00: okay. But they will required details from the failed transaction. i don't even have a receipt |
| Re: #12,200 Debit In POS Transaction But Not Successful by chatinent: 1:06pm On Apr 28, 2020 |
Dozieson:The Bank. |
| Re: #12,200 Debit In POS Transaction But Not Successful by Dozieson(m): 2:25pm On Apr 28, 2020 |
chatinent: which bank? |
| Re: #12,200 Debit In POS Transaction But Not Successful by Idris00(m): 7:46am On Apr 29, 2020 |
Dozieson:O boi if you don't have the details just forget about it |
| Re: #12,200 Debit In POS Transaction But Not Successful by Dozieson(m): 8:44am On Apr 29, 2020 |
Idris00: i only have the alert |
| Re: #12,200 Debit In POS Transaction But Not Successful by Idris00(m): 1:50pm On Apr 30, 2020 |
Yes now you can also use that too as evidence Dozieson: |
| Re: #12,200 Debit In POS Transaction But Not Successful by Hausa(m): 8:54am On Jun 08, 2021 |
How were you able to solve this problem? |
| Re: #12,200 Debit In POS Transaction But Not Successful by Dozieson(m): 5:15pm On Nov 15, 2021 |
Hausa: Gtbank sent me a receipt that the debit was completed. I was refunded by the POS agent 1 Like |
| Re: #12,200 Debit In POS Transaction But Not Successful by Odion2016(m): 5:38pm On Nov 28, 2021 |
[quote author=Dozieson post=88946188]Hi Nairalanders, please help me figure out how i will get my money. I did a POS transaction of #12,200 on the 21st march, 2020 with my gtbank ATM card. It showed pin ok and started processing. Then again, pin error and i was deducted. There was no receipt for the transaction. The POS merchant is PAYCOM riding on Zenith bank. I called their customer care and it was logged same day. i just received the below mail this morning from gtbank. Dear CUSTOMER, Thank you for contacting Guaranty Trust Bank. Your request is being processed. We acknowledge the receipt of your e-mail and empathize with you on the dispense error experienced. Please be informed that the claim was declined by the acquiring bank/merchant who insists value was given for the transaction, however the claim has been escalated for further review and should be resolved within eight working days. My question; i meet the POS guy and he denied that the transaction was successful. i told him to investigate on his part while awaiting gtbank's reply how will i retrieve my money considering gtbank come up with same response? [/quot Pls do you have rhe link for the escalation form |
| Re: #12,200 Debit In POS Transaction But Not Successful by Odion2016(m): 5:39pm On Nov 28, 2021 |
Dozieson: Pls do you have a link for the escalation form?? |
| Re: #12,200 Debit In POS Transaction But Not Successful by Hausa(m): 8:59pm On Nov 28, 2021 |
Odion2016:They said wait for 8 days. Just wait. 2 Likes |
| Re: #12,200 Debit In POS Transaction But Not Successful by Dozieson(m): 10:21pm On Nov 28, 2021 |
Odion2016: I didn't fill any form. |
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