₦airaland Forum

Forgive me if I make some errors while typing, I'm currently in distress.

Yesterday someone sent a sum of money to my account and I went to make a withdrawal afterwards. After the above transactions , I checked the first bank mobile app and my balance was still intact. I woke up this morning and noticed my data has finished and immediately I tried recharging only to get the insufficient funds message. I was surprised and I quickly checked the mobile app and requested for a mini statement and to my greatest surprise, 97600 naira disappeared from my account and there was no alert or any transaction that reflected the removal of the 97600 from my account and all that was left in my account was just 166 naira. I quickly rushed to the bank to lodge a complaint. The customer care representative told me someone initiated 4 transactions of 50,000 , 20,000 twice , 5000 and 1000 that were pending. I told him I didn't initiate any of those transactions. He told me that If the transactions are successful which he prayed won't be, I have to come back to lodge complaint and if not I have to wait till march 28th before my account will be credited with the said amount.

what can I do? because I need the money next week

You have thieves with access to your phone around you.

The person must have been busy while you were asleep.

This transaction was done through international web site and the seller hope to have value on or before 28th.

Go back to firstbank and ask for Head Branch Services,you will be advise to fill form to recall the transaction but ensure you fill 4 different forms since is not a single transaction,once this is done the bank will cancel the transaction and the lien placed on your account will be release to enable you have access to your money.

Please note that the ATM PIN on your card has been compromised,you will need to change the PIN immediately but don't change the physical card for now because the reversal will still pass through the PAN details.

You can as well call First bank customer care on 014485500 or send a mail to firstcontact@firstbanknigeria.com.

Wishing you the best.

Thank you

First bank do deduct my money too but small small change like #200, #300, or #500.

I haven't confronted them yet but I hope to do so soon so they won't do more than that.

1030:
This transaction was done through international web site and the seller hope to have value on or before 28th.

Go back to firstbank and ask for Head Branch Services,you will be advise to fill form to recall the transaction but ensure you fill 4 different forms since is not a single transaction,once this is done the bank will cancel the transaction and the lien placed on your account will be release to enable you have access to your money.

Please note that the ATM PIN on your card has been compromised,you will need to change the PIN immediately but don't change the physical card for now because the reversal will still pass through the PAN details.

You can as well call First bank customer care on 014485500 or send a mail to firstcontact@firstbanknigeria.com.

Wishing you the best.

Thank you

Thank you for your response. I'm just baffle how someone initiated a transaction and I didn't get a token to confirm if I was the one initiating the transaction. I have filled the form.

I will be giving the full details of everything that happened soon.

Bonn01:
I will be giving the full details of everything that happened soon.

Waiting