Hi everyone, please I need your sincere advice.
I have been using Smartweb webhosting provider since Novemberber last year for my personal and clients website. It all started last week when I was trying to renew one of my web and application host that expired about less than 2 months ago, I found out that all the files and database was gone and when I tried contacting them, they told me they don't have a backup for it. It was really a sad one for me and I have no option to start again and I accept my fate and even fault myself for not renewing the hosting on time. Fast forward to yesterday, a new video subscription platform I just finished doing for a client crashed yesterday and the link no longer opening showing disc error. I bought this domain name and hosting for this website just a week ago. I contacted them yesterday when it happened and they told me they will recover it, fast forward to today, they sent me a mail regretting to tell me that the files and database are gone, just a week ago, they told me same thing on my other site and the worst is I work on this projects online and really don't have the contents again except the design.
Now, client on my neck thinking I'm the cause.
I called Smartweb agent some moment ago and it seems nothing can be done and all they could do is 1 month hosting free!
Currently, I'm thinking about to sue them!
Please help me judge this here?
Please should I go ahead?

You can go ahead, you lost your property, but if you can take the headache of the slow Nigeria process then good. Also how much worth is the files and data you lost?

stanliwise:
You can go ahead, you lost your property, but if you can take the headache of the slow Nigeria process then good. Also how much worth is the files and data you lost?

The client paid me 250k. Site already has up to 15 subscribed users and the minimum subscription plan is #500 and maximum is #3000

The golden rule is web administration is Backup, backup and backup. Did you? I don't think so.

Have you read their Terms of Service?
They don't guarantee ziltch.

Anybody can sue anybody, the issue is will you win?
Will you be able to prove that their actions caused the crash? It's hard.

And what substantial damages will you be entitled to? Lastly is the amount you will have to pay your lawyers to litigate a case you might not win.

Craziestgirl:
The golden rule is web administration is Backup, backup and backup. Did you? I don't think so.

Have you read their Terms of Service?
They don't guarantee ziltch.

Anybody can sue anybody, the issue is will you win?
Will you be able to prove that their actions caused the crash? It's hard.

And what substantial damages will you be entitled to? Lastly is the amount you will have to pay your lawyers to litigate a case you might not win.

Firstly, I didn't backup but isn't that supposed to be their major task considering the fact I'm also paying them?
I have read their terms and conditions before posting and I never defaulted any.
Their actions caused the crashed of the websites and It also affected other websites. They are 100% aware that they are the cause because of the various mails they sent me and considering the fact they are even trying to compensate me with free hosting for some months!
The damage caused here is lost of property which they are solely responsible. As regards the amount to pay a lawyer, that won't be a problem cause they will definitely pay more

Mannyemmy:

Firstly, I didn't backup but isn't that supposed to be their major task considering the fact I'm also paying them?
I have read their terms and conditions before posting and I never defaulted any.
Their actions caused the crashed of the websites and It also affected other websites. They are 100% aware that they are the cause because of the various mails they sent me and considering the fact they are even trying to compensate me with free hosting for some months!
The damage caused here is lost of property which they are solely responsible. As regards the amount to pay a lawyer, that won't be a problem cause they will definitely pay more

What if you lose?

Ausrichie:

What if you lose?

I will destroy their reputation online

Mannyemmy:
Hi everyone, please I need your sincere advice.
I have been using Smartweb webhosting provider since Novemberber last year for my personal and clients website. It all started last week when I was trying to renew one of my web and application host that expired about less than 2 months ago, I found out that all the files and database was gone and when I tried contacting them, they told me they don't have a backup for it. It was really a sad one for me and I have no option to start again and I accept my fate and even fault myself for not renewing the hosting on time. Fast forward to yesterday, a new video subscription platform I just finished doing for a client crashed yesterday and the link no longer opening showing disc error. I bought this domain name and hosting for this website just a week ago. I contacted them yesterday when it happened and they told me they will recover it, fast forward to today, they sent me a mail regretting to tell me that the files and database are gone, just a week ago, they told me same thing on my other site and the worst is I work on this projects online and really don't have the contents again except the design.
Now, client on my neck thinking I'm the cause.
I called Smartweb agent some moment ago and it seems nothing can be done and all they could do is 1 month hosting free!
Currently, I'm thinking about to sue them!
Please help me judge this here?
Please should I go ahead?

Honestly I feel for you! you should have doing regular back ups of your data from time to time. If you have a lawyer get him to talk to the hosting provider before going to court. If you can't come to reasonable agreement then go to court. Sue them for damages and loss of properties.Also get your clients to be involve for evidence purpose. Please from now on always and always back up your databases and files. Use git/ github as repo.

Mannyemmy:

I will destroy their reputation online

Haew. Man you've got no joy.

platymus:

Honestly I feel for you! you should have doing regular back ups of your data from time to time. If you have a lawyer get him to talk to the hosting provider before going to court. If you can't come to reasonable agreement then go to court. Sue them for damages and loss of properties.Also get your clients to be involve for evidence purpose. Please from now on always and always back up your databases and files. Use git/ github as repo.

Thanks

Mannyemmy:

The client paid me 250k. Site already has up to 15 subscribed users and the minimum subscription plan is #500 and maximum is #3000

speak to any lawyer friend you know for advice.

.

Mannyemmy:
Hi everyone, please I need your sincere advice.
I have been using Smartweb webhosting provider since Novemberber last year for my personal and clients website. It all started last week when I was trying to renew one of my web and application host that expired about less than 2 months ago, I found out that all the files and database was gone and when I tried contacting them, they told me they don't have a backup for it. It was really a sad one for me and I have no option to start again and I accept my fate and even fault myself for not renewing the hosting on time. Fast forward to yesterday, a new video subscription platform I just finished doing for a client crashed yesterday and the link no longer opening showing disc error. I bought this domain name and hosting for this website just a week ago. I contacted them yesterday when it happened and they told me they will recover it, fast forward to today, they sent me a mail regretting to tell me that the files and database are gone, just a week ago, they told me same thing on my other site and the worst is I work on this projects online and really don't have the contents again except the design.
Now, client on my neck thinking I'm the cause.
I called Smartweb agent some moment ago and it seems nothing can be done and all they could do is 1 month hosting free!
Currently, I'm thinking about to sue them!
Please help me judge this here?
Please should I go ahead?

No be smartweb? Na their way. Try qservers, they are very good. I recommend them

Mannyemmy:
Hi everyone, please I need your sincere advice.
I have been using Smartweb webhosting provider since Novemberber last year for my personal and clients website. It all started last week when I was trying to renew one of my web and application host that expired about less than 2 months ago, I found out that all the files and database was gone and when I tried contacting them, they told me they don't have a backup for it. It was really a sad one for me and I have no option to start again and I accept my fate and even fault myself for not renewing the hosting on time. Fast forward to yesterday, a new video subscription platform I just finished doing for a client crashed yesterday and the link no longer opening showing disc error. I bought this domain name and hosting for this website just a week ago. I contacted them yesterday when it happened and they told me they will recover it, fast forward to today, they sent me a mail regretting to tell me that the files and database are gone, just a week ago, they told me same thing on my other site and the worst is I work on this projects online and really don't have the contents again except the design.
Now, client on my neck thinking I'm the cause.
I called Smartweb agent some moment ago and it seems nothing can be done and all they could do is 1 month hosting free!
Currently, I'm thinking about to sue them!
Please help me judge this here?
Please should I go ahead?

Hello,

So sorry to hear about your experience with SmartWeb.

Why not purchase Code Guard Backup and link your website to it for automated Backup of your files, you can restore it from cloud anytime any day.

Also our offer for web hosting might interest.

Do let me know if you have any questions.

Thank you

Let them say u charge high fee but after 2015 I will never host anything that serious money is involved on African hosting , people that has given me work before will tell you he will charge you high oo but the reason is I use btc to purchase uk and usa hosting African hosting is wack unless u are doing portfolio website

Stop using African hosting for serious website
Qserver,whogohost,globalhosting247 are all good but still lacking behind

silento:
Let them say u charge high fee but after 2015 I will never host anything that serious money is involved on African hosting , people that has given me work before will tell you he will charge you high oo but the reason is I use btc to purchase uk and usa hosting African hosting is wack unless u are doing portfolio website

Hello Good Morning to you,

African hosting Companies aren't bad the way you think as at now. We have hosting Companies that can compete with foreign host.

You shouldn't judge your past experience in 2015 with Africa hosting to the present upgrade made across hosting industry.

We have really upgrade far than what you think.

You shouldn't be offended. My view though

Thank you

Warm Regards,
Musa Khalid D
Founder Beta Host Limited

betahost247:


Hello Good Morning to you,

African hosting Companies aren't bad the way you think as at now. We have hosting Companies that can compete with foreign host.

You shouldn't judge your past experience in 2015 with Africa hosting to the present upgrade made across hosting industry.

We have really upgrade far than what you think.

You shouldn't be offended. My view though

Thank you

Warm Regards,
Musa Khalid D
Founder Beta Host Limited

Akuroyalhotel.com

Na African hosting last year the site will always went offline every day 8pm 9:30pm it happens like a week before it stop

In as much as I love to patronize what is made in Africa , see our hosting all far behind the real world there is always story , company close , they are offline user loose data , etc disabling service without letting a user know e too many

Stop defending them u can support them by buy domain from them but for hosting I can't take such risk bro

They are good but not best

silento:


Akuroyalhotel.com

Na African hosting last year the site will always went offline every day 8pm 9:30pm it happens like a week before it stop

In as much as I love to patronize what is made in Africa , see our hosting all far behind the real world there is always story , company close , they are offline user loose data , etc disabling service without letting a user know e too many

Stop defending them u can support them by buy domain from them but for hosting I can't take such risk bro

They are good but not best

Hello,

Am a founder of a Hosting Company (betahost247.com) since 2016 and I understand what you have face with African Hosting.

My clarification goes like this, since 2015 we know as Africa hosting Companies, we have really improvement in performance. The issue of downtime is because servers might be hosted on self system.

In the issue of suspending an account without notification is a very bad habit most Africa countries does. This area needs to be look at.

My Abuse team do suspend users before sending the mail to them in respect to the complain received which lead to the suspension.

Thank you

Lol.


For the first issue OP stated, Nothing can be done about it.

Most hosting providers generally terminate your hosting plan, deleting both the files and database after the first month of Not renewing it.

But you waited for 2 months. So in that aspect, you have No case.



For the second scenario, you have a case. But you'll probably spend much more in court that you'll probably end up in losses even if you win.

Next time, always try to backup important files regularly.

What was your hosting package?

betahost247:


Hello,

Am a founder of a Hosting Company (betahost247.com) since 2016 and I understand what you have face with African Hosting.

My clarification goes like this, since 2015 we know as Africa hosting Companies, we have really improvement in performance. The issue of downtime is because servers might be hosted on self system.

In the issue of suspending an account without notification is a very bad habit most Africa countries does. This area needs to be look at.

My Abuse team do suspend users before sending the mail to them in respect to the complain received which lead to the suspension.

Thank you

I will host site on your server soonest and I hope u change my mind

silento:


I will host site on your server soonest and I hope u change my mind

Hello,

We will definitely clear your thoughts about Africa Hosting Companies.

You can also go through the portal and feel free to make more inquiry about us...

https://betahost247.com

Thank you and enjoy the rest of your weekend.

silento:


I will host site on your server soonest and I hope u change my mind

Your sense us paining you, you want to move from fry pan to Fire,

Betahost247 is useless downtime hosting company

betahost247:


Hello,

We will definitely clear your thoughts about Africa Hosting Companies.

You can also go through the portal and feel free to make more inquiry about us...

https://betahost247.com

Thank you and enjoy the rest of your weekend.

This man you are not okay at all, Have you fix the useless downtime your hosting normally have?? , stop advertising here and fix your problems first, don't add salt to injury

Venb0b0:


This man you are not okay at all, Have you fix the useless downtime your hosting normally have?? , stop advertising here and fix your problems first, don't add salt to injury

You wan kill man career, I sometimes get these issues with tfhost too

Venb0b0:



Your sense us paining you, you want to move from fry pan to Fire,

Betahost247 is useless downtime hosting company

I have a free project I will use test them not actually a serious something

silento:


I have a free project I will use test them not actually a serious something

Hello,

You will definitely prove him wrong in his claim. Like I said earlier you don't expect a hosting to operate the whole 4yrs without improvement.

Thank you

Venb0b0:



Your sense us paining you, you want to move from fry pan to Fire,

Betahost247 is useless downtime hosting company

Hello,

We have been following your comments on most of our thread reply. We want to assure you of something, no matter how hard you try to tarnish our company image. keep it at the back of your mind that it won't work. One thing is certain those who needs our services will definitely come for it no matter what because their first experience with us is what bring them back to us and we are proud of them.

When it comes to downtime , you don't expect us to stick to where we are 2yrs back till date. Everything in life is to learn, adjust and improve your services as a company. we are proudly to say downtime issue has long been resolved.

You can monitor our server uptime at: https://status.betahost247.com

Thank you

Warm Regards,
Beta Host Limited Team

whizbee:


You wan kill man career, I sometimes get these issues with tfhost too

Hello,

What he don't understand is that all hosting have issue of downtime especially in Nigeria. We as a hosting have significantly improved in performance and downtime, he can prove us wrong again. we will provide him with a test hosting for 2months for a test to proved his allegation wrong.

we also Thank you for clarification.