Good morning all, so I work with Jforce team,

someone met be to buy a phone, and asked a cheap phone, I recommended the umidigi a7 Pro, of which I ordered for the lady, 9 - 12 days after purchase, the screen had horizontal lines on it without impact, according to her, she called me, I took it to Jumia retail store close to where I stay, I was told the date of return is 7 days and have elapsed.



Not knowing what to do, I sent Jumia an email and same thing was repeated, I took the responsibility of looking for ways to help her fix it, but the parts are not in PHC where I stay. I took it to a repair center when they looked at it, they said it must have fallen, and they showed me a camera crack at the back of the phone. But I didn't want to believe cuz the screen is without a single scratch.



To crown it up, I sent jumia messages on twitter and several emails to expressed my displeasure over the matter, they responded but nothing that could help.





Now the crux of the matter is, she wants me to send her back the 43k I used in buying the phone, and I said to her that the phone is sold by jumia and not me. Till today she's still making issues out of it.





Please advice on what to do?

Cuz I've experienced this with Jumia on a personal item of which I bore the loss. But this particular person is just disturbing me. It has turned into police treats towards me plus the abuses I have to face each day.





My head don full.

The phone probably fell down. I have d phone it can't just develop lines from no where

Women and their problem,, since you didn't sell the phone to her that way,then forget about her... Is she mad?

Ezenwammadu:
The phone probably fell down. I have d phone it can't just develop lines from no where

Exactly what a repairer told me.

She's becoming something else.

VEXT:
Women and their problem,, since you didn't sell the phone to her that way,then forget about her... Is she mad?

As in eh, women their matter!
I don't taya.

Stevengold:



Exactly what a repairer told me.

She's becoming something else.

Take her to police first if she is threatening police take d repairer if possible

You didn't sell it to her u are d middle man

It fell from her hand