Good people of Nairaland, please I tried making a transfer today via my first bank mobile app. It didn't work. Tried USSD, same result.

Confused, I began to check the app closely, under the account statement section, I saw that the whole balance on my account was debited and the narration was 'Ac xfr from gl 30104 to 30100'. However, I can still see this said amount on my dashboard once I log in, only that i cant access it.

My question is this, please what does this mean and how can it be resolved? I have a time sensitive transaction that I must complete.

Please bankers and others who can help, I eagerly await your reply please. Kindly mention/quote me with the replies.

Thanks in anticipation

@Danolorunmo pls I am unable to view PMs. Do leave the message here.

danolorunmo:
Good people of Nairaland, please I tried making a transfer today via my first bank mobile app. It didn't work. Tried USSD, same result.

Confused, I began to check the app closely, under the account statement section, I saw that the whole balance on my account was debited and the narration was 'Ac xfr from gl 30104 to 30100'. However, I can still see this said amount on my dashboard once I log in, only that i cant access it.

Please, how did you resolve this issue?
I need your help ASAP!

My question is this, please what does this mean and how can it be resolved? I have a time sensitive transaction that I must complete.

Please bankers and others who can help, I eagerly await your reply please. Kindly mention/quote me with the replies.

Thanks in anticipation

Please, how did you resolve this issue?
I need your help ASAP!

Lunah:


Please, how did you resolve this issue?
I need your help ASAP!

Turns out I needed to upgrade my account. I had passed the limit.

Just go to your bank and lay complaint.

They will be able to advise you better...

I'm having same problem I guess I'll have to go to my bank today to lay complain.

cbrezy:
I'm having same problem I guess I'll have to go to my bank today to lay complain.

How did you solve it?

[quote author=Newton001 post=99633242]

How did you solve it?[/quote

Do you know I went today and to no avail every time I go around 9am and by the time I'll get inside the bank it would be 12pm I submitted my national ID card, NEPA bill, I filled some forms for my personal info and also my passport photograph. So I'll go back on Monday.