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Phones / Is This The Way Jumia Is Ripping Nigerians? Very Bad!! by RealTechFreak: 1:05pm On Feb 08, 2018
I want to bring to d notice of d Public my nasty experience with Jumia and to enable an average Nigerian to be wary of their practices. This is also to draw d attention of d Nigeria Ministry concerned to observe and sanction, as deem necessary, d gross erring and fraudulent practices of these Service providers, esp. authorised online sellers.

I placed an order of a smartphone (Order no. 36934xxxx) on Nov.27-2017 @ N16,815 with Jumia, with delivery instructions of 10 - 20 days delivery.

After failing to deliver within d sripulated period, I've placed several calls and sent series of mails to Jumia Customer care registering my displeasure at d breach of contract and d usual responses I do get remained "we are sorry for d inconveniences".

At exactly 53 days, a defective phone was delivered to me: when d phone was powered on, d screen remains blank white. After several attempts to get it on failed, I contacted d Customer Care to register d issue d same day and retrival was arranged after about 5 days.

After having confirmed d problem, I was contacted that a refund will be processed. I instisted that I prefer to have a working phone than a refund that won't be able to buy d same phone again at d price I bought it initially because its price has now gone up. After much arguments, I was assured a voucher compensation will be processed to augument d price difference since Jumia doesn't offer replacement. I categorically said d voucher compensation will be acceptable by me only if it completely takes care of d difference in d price buying d same phone again, now that my money had been tied down dis long.The jumia rep (name withheld) and I confirmed d least price of d phone then being 21,600 and d Rep. promised to get back to me soonest looking now at just N4,785 voucher compensation.

Shortly after dis conclusion, now Jan.31, d mail I received frm Jumia was captioned "Request resolved" with N16,815 voucher indicated. Confused about content of d mail as to whether dis voucher is in addition to my money (N16,815) which is to be be refunded or my money has just been refunded without any compensation, I sent several mails to Jumia to clarify issues but no response any more frm them.

Since I'm not hearing anything frm jumia again, by Feb.8-2018 I decided to call d Customer Care but to my greatest surprise, I was told that d N16,815 is simply my money money Jumia had just returned.

Now d questions are:
. In dis acclaimed returned N16,815 where is d promised voucher compensation?
. Atleast to protect her integrity, is N4,785 voucher too much for jumia to bear having unduly tied down a buyer's money for over 2 months?
. Could dis be sufficient reason why Jumia would not respond to my mails for clarifications?
. Does dis act not contravene d terms of d contract? I paid cash (frm my card) to buy, why should my money be converted to voucher?
. With whose consent was d money return in a way of voucher? Must I be compelled to use my money again on their platform?
. So any authorized online seller, like Jumia could hold buyers monies to ransom for more than 2 months without any compensation?
. Is our government really regulating d excesses of these sellers?
. If dis is d way Jumia holds down many Nigerians monies, can u imagine surplus illegal funds that will be available in Jumia coffers floating her business.

TILL THIS VERY MOMENT, I HAVE NOT RECEIVED ANY PHONE FROM JUMIA, NEITHER GOT MY MONEY BACK NOR ANY COMPENSATION.

Today makes it 73 days I placed d order.

Pls let's all look into dis.

NB: Mods, pls do d needful.

13 Likes

Phones / Re: Infinix Hot 2 Over Heating Problem by RealTechFreak: 5:45pm On Oct 19, 2015
Bt my wife hot2 never experienced any of dis heat thingy naw!.
Phones / Re: Help! Need 5.0" Phone Wt Mini Sim & Gd Camera & Battery. RESOLVED. by RealTechFreak: 6:03pm On Sep 29, 2015
RobinHez:

so what phone did u arrive at?
Infinix hot2. We've actually placed d order ordered b4 we noticed it hs dual micro sim
Phones / Re: Help! Need 5.0" Phone Wt Mini Sim & Gd Camera & Battery. RESOLVED. by RealTechFreak: 5:56pm On Sep 29, 2015
@all, I must confess I learnt a few things on your contributions.

While, still contemplating on d choice to make, Jumia dispatch rider already knocking at d door. Wow, wify was on ground to do assessment by herself, hit d camera app, took some snaps, gt fascinated at d clarity of d shots & settled immediately for it. Reminding her of d micro sim..ish, she was ready to damn any consequence. lol. Eventually, she did a welcome back of her sim & it was converted to 2-in-1. Now she can even use d sim either as mini or micro.

Well, i've taken time out for some days now to test out other features/functions of dis baby, tho' it doesnt come pre-installed wt file mgr & a few other apps, I must admit it's a gd phone for dat price.
PROS:
- gd camera, fast processor, fascinating ui, etc

CONS:
- can't still fathom d hype abt d battery cos it doesnt last as such. Also surprised dat its customised flip pouch/case supplied wt it does nt turn off d device when closed. D white plain/non-transparent bgrd of d apps drawer is also a minus as well as inability to create a draft sms without first inputting d recipient no. D unnecessary up & down wide margin/border of d screen also chops off considerable part of d screen thereby really reducing d working screen, afterall no physical home button. And of course, d power button apart frm using it to hibernate d screen, does nt hv d usuall restart, data ntwk mode & airplane mode. D only option there is 'shut down'.

All d same, I recommend d phone and to really maximise d usage u must be prepared to do a few/lot of customisation. Thnks once again.
Phones / Re: Help! Need 5.0" Phone Wt Mini Sim & Gd Camera & Battery. RESOLVED. by RealTechFreak: 5:05pm On Sep 29, 2015
runzlord:

No! It was just an expression, meaning that "do you now want to buy the original infinix hot? Because '2' uses micro sim?" Does not actually mean you should buy the original infinix hot.

aywhy93:
Yeah, I've used it well...I don't take it out though, so I can't say how it looks in the sun... Cuz I have other smartphones I'm using so I use this indoor to play game and music.

RobinHez:
Whatever you do @realtechfreak ...
Don't buy any phone without me.. cry
I appreciate u guys.
Phones / Re: Help! Need 5.0" Phone Wt Mini Sim & Gd Camera & Battery. RESOLVED. by RealTechFreak: 4:55pm On Sep 29, 2015
LAWLESS250:
this one was taken NOW....am in the market make people no suspect,i will take another in the night
Frm your first set of pic, esp. No.3 on d fp, I knew u must be a funny guy: snapping d phone while between your two ankles, just as a typical yoruba woman wl position to turn amala. lol. Now snapping dis last set in d market, of all places. Honestly I'm impressed at your simplicity & being natural. Thnks for sharing.
Phones / Re: Help! Need 5.0" Phone Wt Mini Sim & Gd Camera & Battery. RESOLVED. by RealTechFreak: 2:20pm On Sep 22, 2015
@all, can any1 come out bold to confirm or recommend pix quality of any of these phones under consideration? Either day shot or nite shots? D gd side or d down side? I asked dis cos a friend was advised lately to get Jiayu G4s mainly cos of its 13mp/3mp cam spec. To be honest, d cam is great during d day bt nite shots isnt fantastic even wt its flashlight. Sometimes it's even d flashlight dat 'spoils' d sharpness of d pix.
Phones / Re: Help! Need 5.0" Phone Wt Mini Sim & Gd Camera & Battery. RESOLVED. by RealTechFreak: 2:07pm On Sep 22, 2015
LAWLESS250:
am only selling because I want to buy another phone tecno camon c8 and to be honest it heats up but only when charging and using it heavily like playing high quality games but aside that every electronic heats up so I believe is a normal thing,am also selling it alongside with 32gb class 10 memory card.
I love your honest review which also confirms series of other comments/reviews online abt d 'heat'. Btw she sees d camon c8 as bogus & couple wt her phobia for tecno.

Frm your experience of use, hw would u rate d 5mp back cam of infinix hot? I'm also so particular abt d pix quality cos I used Nokia 5mp camera b4 & its output beats many 8mp, 13mp of nowadays.

Then wt d resolution of 480x854, 196ppi, hw is d screen display while in daylight, as in probably under d sun? Thnks
Phones / Re: Help! Need 5.0" Phone Wt Mini Sim & Gd Camera & Battery. RESOLVED. by RealTechFreak: 1:48pm On Sep 22, 2015
aywhy93:
Yeah bro, it is removable!
I see! Thnks. Btw dis resolution is low o! Wt all due respect, hv u really used it b4? Hw is d screen display while using d phone in a broad daylight, e.g. under d sun?
Phones / Re: Help! Need 5.0" Phone Wt Mini Sim & Gd Camera & Battery. RESOLVED. by RealTechFreak: 1:44pm On Sep 22, 2015
runzlord:

buy a good phone and dump modem, she should use as phone as wifi hotspot for her pc or use the phone as modem via usb. As for the other phone, when you have 1 good phone, there is no need for an 'other' phone.
Yea,..... dat's d more reason I want her get d stuff dat can be used over a gd period of time & versatile too: gd snap shots & sizable clear browsing screen.

runzlord:
.....And when I ment the 'original' - I used the word as an adjective describing an object to be the 'first' of its kind. E.g "get me the original indomie" "The original iphone was launched in 2007" So I ment the first infinix hot!
I gt u now. Btw, would u prefer infinix hot to infinix hot2? Pls state your reasons clearly as in pros & cons. Thnks once again.
Phones / Re: Help! Need 5.0" Phone Wt Mini Sim & Gd Camera & Battery. RESOLVED. by RealTechFreak: 7:57am On Sep 22, 2015
aywhy93:


Go for the InnJoo Halo. Thank me later !
[img]http://3.bp..com/-i22ftoEP288/Vf32r99WT3I/AAAAAAAAEnE/-fPCFIsrTkE/s1600/InnJoo%2BHalo%2BPic.jpg[/img]
Thnks my guy bt d resolution is low. Btw, is d battery removable?
Phones / Re: Help! Need 5.0" Phone Wt Mini Sim & Gd Camera & Battery. RESOLVED. by RealTechFreak: 7:07am On Sep 22, 2015
runzlord:
The original Infinix hot?
Thnks bros. I didnt seem to get u here. Does it mean there are fake infinix hot?

runzlord:
Levels has changed, technoogy has moved on, tell your wife to cut her sim, cos the next phones she would buy would all have micro sim(if not nano), so what is the point of hindering it now?....

runzlord:
...MOVE ON!!!!! And CUT THAT SIM! Na only because of #200 sim card you cancel order? Na wa o
Nt really sir. Cutting d sim is no big deal bt she uses d same sim on other phone & modem sometimes. Moreover, she's bn a victim of where micro sim wt adapter spoilt a very expensive modem in a bid of making up to mini sim size.
Phones / Re: Help! Need 5.0" Phone Wt Mini Sim & Gd Camera & Battery. RESOLVED. by RealTechFreak: 6:51am On Sep 22, 2015
RobinHez:

Jumia consultant here.

Hold on...lemme look up a good deal for you!

robinhez2:
@realtechfreak

other notable mentions are:
gfive G12 #25000
Infinix Hot note #25,500
Lenovo A5000 (#23800 for only today..hurry!)

so what do you say?
Thnks chairman 4 these bt u didnt tell me outstanding features abt your specs in respect to my enquiry, esp hand-on exeperience. Btw, lenovo is non remov battery & hot note above her size. Gfive g12 spec appeared cool bt havent heard much of dis name, so nt sure of its durability/ruggedness.
Phones / Re: Help! Need 5.0" Phone Wt Mini Sim & Gd Camera & Battery. RESOLVED. by RealTechFreak: 6:38am On Sep 22, 2015
LAWLESS250:
I have clean infinix hot 14k for sell or better still buy her infinix hot,gionee p4,tecno h6 or tecno camon c5
Thnks broda. Noticed a few to be 5.5inch here, non removable battery, poor ppi/resolution & dual micro. Btw why selling ya clean hot? Is it cos of d general complaints of heat? Can u really confirm it heats up truly?

LAWLESS250:
Or you look for those jumia and konga agents on nairaland,give them your phone specification (dear) and budget they will give good list
I appreciate your kind gesture. Hw do u know them? U know of any?
Phones / Re: Help! Need 5.0" Phone Wt Mini Sim & Gd Camera & Battery. RESOLVED. by RealTechFreak: 9:46pm On Sep 21, 2015
@all, thnks for sharing. I had ntwk challenge since morn, thus late reponse. Just taking time to check up d recommended specs now.
Phones / Help! Need 5.0" Phone Wt Mini Sim & Gd Camera & Battery. RESOLVED. by RealTechFreak: 9:21am On Sep 21, 2015
Hi guys, my wife saw an acquaintance taking shots wt infinix phone (model nt asertained) & she fell in luv. In a bid to buy her infinix, I hv placed order for infinix hot2 expecting dis shld meet her need. Suddenly got pissed off now when we just noticed hot2 is dual micro sim: about to cancel d order.

Pls does any1 know any other infinix model wt atleast one mini (normal-sized) & micro sim; or both mini sims. Her focus:
. 5.0inch
. Gd camera (day & nite)
. Gd battery
. Dual sim bt wt mini sim or one mini one micro or both mini

Wify nt heavy gamer
8udget: 0-25k

NB: U can also suggest any other brand of phone dat meets d spec bt d parts must be available in d market in d case of repairs. Thnks in adv.

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Technology Market / Re: ##ORDER LAPTOPS,PHONES,TABLETS,CLOTHES FRM USA,UK,CHINA& DUBAI TO NIGERIA #460/$ by RealTechFreak: 10:41am On Dec 19, 2014
Technology Market / Re: ##ORDER LAPTOPS,PHONES,TABLETS,CLOTHES FRM USA,UK,CHINA& DUBAI TO NIGERIA #460/$ by RealTechFreak: 10:27am On Dec 19, 2014
Technology Market / Re: ##ORDER LAPTOPS,PHONES,TABLETS,CLOTHES FRM USA,UK,CHINA& DUBAI TO NIGERIA #460/$ by RealTechFreak: 10:25am On Dec 19, 2014
Infinitikoncept:

the processor are different
camera is less dan 3mp
d internal memory is 4-8GB
I see. Thnks once again
Technology Market / Re: ##ORDER LAPTOPS,PHONES,TABLETS,CLOTHES FRM USA,UK,CHINA& DUBAI TO NIGERIA #460/$ by RealTechFreak: 10:24am On Dec 19, 2014
Technology Market / Re: ##ORDER LAPTOPS,PHONES,TABLETS,CLOTHES FRM USA,UK,CHINA& DUBAI TO NIGERIA #460/$ by RealTechFreak: 2:28pm On Dec 17, 2014
Infinitikoncept:

if its personal use get d s5 bt resell none is worth buying. my 2cents advice
Thnks brodaman.

If S5 for personal use, what is actually inside dat differentiates it frm d conventional version? Is d software nt original? Or what precisely?
Technology Market / Re: ##ORDER LAPTOPS,PHONES,TABLETS,CLOTHES FRM USA,UK,CHINA& DUBAI TO NIGERIA #460/$ by RealTechFreak: 2:24pm On Dec 17, 2014
justi4jesu:

Lol its not the original version so you can give it a name that suits you. grin
Thnks. So can u just get me one clean used one dat is original?
Technology Market / Re: ##ORDER LAPTOPS,PHONES,TABLETS,CLOTHES FRM USA,UK,CHINA& DUBAI TO NIGERIA #460/$ by RealTechFreak: 1:25pm On Dec 17, 2014
@justi

Wanted to order Galaxy note2 frm dubai bt saw some good prices wt caption 'korea version'. Pls what diff does dis make? Is it dat they are 'chinko' version? Reply asap.
Technology Market / Re: Buy Plasma, Lcd And Led Televisions For Affordable Pricein Lagos. by RealTechFreak: 8:23am On Dec 17, 2014
Hi, do u hv those 19 Inch HD Ready Freeview LED TV DVD Combo like ALBA, BUSH, etc for bedroom use?

It's a 3-in-1 TV that hs inbuilt DVD player & can also double up as PC monitor: any size frm 19inch.
Politics / Re: "Yaradua Deceived Me About His Health" - Obasanjo by RealTechFreak: 5:24pm On Dec 09, 2014
Baba iyabooooooo! Since many years hv passed even if it ever happened, then picshure of where, when & hw he was deceiving u Or idonbelif it!

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