₦airaland Forum

Ameey:
I think you should login to your visa application page via gov.uk where you'll be redirected to TLS contact website. You should be able to add courier service to your cart.

By the way, what kind of visa did you apply for and when was your biometric?

Thanks for the suggestion. I already tried that but seem you can only add services pre submission of the application. I applied for the EEA family permit and biometric was in February.

Hi Everyone,

Please can anyone help with information on how to add the Express Courier Return Service after receiving this email


Your UK visa application is ready for collection

Dear Applicant,

Reference: GWF0XXXXXXXX

Our Visa Application Centre in Lagos, Ikeja will be reopening on [Opening date]. A decision has now been made on your visa application and you will be able to collect your passport at our centre from that date.


Please note that our visa customers will be required to wear a mask and respect social distancing guidelines to enter our centre. This is to ensure the health and safety of both our customers and staff. #StaySafe
Your travel document and supporting documents are now ready for collection at the TLScontact UK Visa Application Centre. Please read carefully the below instruction to retrieve your document.

Collection in person

Please come with the following:

Your Original TLScontact Application Checklist;
Your Original Photographic ID;
Copy of Your Photographic ID;
Copy of birth certificate (if collecting for your minor child)*.
Collecting using a representative

It is not possible for a third party to collect the documents on behalf of an applicant, except in the following cases:

A parent collecting for a dependent child (where child is below 18);
Applicants 65 years and above (with already issued proxy form obtained during submission);
One member of a family group collecting the passports for the whole family, if applied together;
Government Ministry representatives and Business Network company representative, prior approved by the British High Commission and the company’s authorized signatories with a letter of introduction and a company ID card.
Please note that all third party collections above will require a means of national identification e.g. International Passport, National ID Card, Driver’s License.

IMPORTANT: If any of the above document is missing, the representative will not be allowed to retrieve your travel document.

*It fits with Children Protection Act, to guarantee that we are giving the passport back to one of the parents.

You can check collection times and the Centre address on the Address and opening hours page. You are advised to make prompt arrangements to collect your documents from the Visa Application Centre as TLScontact is only able to hold them for 28 days. After this time they will be returned to UK Visas and Immigration, who will pass them on to the issuing authority.

Return by Courier

If your documents are being sent back to you by courier, it will be dispatched within 24 business hours. You will receive an additional email from TLScontact to confirm when they have been dispatched. The local courier service provider may also confirm this with you, depending upon which courier is used in your area.

If you did not select our Express Courier Return service at the time of submitting your application, it may be possible for you to purchase this service now for an additional fee to avoid having to travel to the Visa Application Centre to collect your documents.
From June 8th, there will be new rules in place for entering the UK due to COVID-19. Please check the latest information before you travel at https://www.gov.uk/uk-border-control

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Apply for contactless service
If you would like to apply for this contactless service, please send us a message using this link and our local team will contact you directly to take you through the steps necessary for you to purchase the service and make payment.
Contact us


I have used the contact form as instructed in email, but nobody have contacted me. I used the TLSContact in Ikeja. Does anyone know have a contact number for the Ikeja office or any information on how I can add the express courier return services?[