yungpalizawa:


The number you used on your profile has been switched off. Would like contact you

I think it will be good if you say whatever you want to say here on this forum but if you still want to talk to me personally, send me mail. My email address can be found on my profile.

Carlcaresophia:
Hi! You can take your phone, along with your receipt or warranty card, to our Carlcare Service Center and ask our colleagues to check it for you. If you need us to send you the contact information of our service center, pls tell us the city and state you're living in now. Thank you!

Is it just checking the phone or are the going to work and I don't see myself accepting any refurbished phone since I never bought a fairly used phone/tokumbo phone. To me it is a factory error and Konga should own it and and do an outright change, the phone was not fit for the purpose it was bought. I never wanted a single SIM phone and the description of the phone stated that it is a dual SIM phone

yungpalizawa:


No update yet, I'm still on the case...

You sound like one of their trained customer care reps

You are responding like one of their trained customer care reps

yungpalizawa:


Please can I have your order number? Would try to assist you

Order number is F400969225001

I recently bought a tecno A7 dual sim phone from Konga. Upon inserting the two sim cards, only on card was recorgnized. I made frantic efforts to get to Konga and all I get is "Please be patient, we are working on it" Does anyone has a similar experience, please share so that others don't experience same

I recently bought a tecno A7 dual sim phone from Konga. Upon inserting the two sim cards, only one card was recorgnized. I made frantic efforts to get to Konga and all I get is "Please be patient, we are working on it" its more than 2 weeks now and they have not cared to give me a feedback. Does anyone has a similar experience, please share so that others don't experience same