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Konga's 7 Day Return Policy, Does It Work: Share Your View - Phones - Nairaland

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Konga's 7 Day Return Policy, Does It Work: Share Your View by Scofield21: 12:25pm On Jun 17, 2015
I recently bought a tecno A7 dual sim phone from Konga. Upon inserting the two sim cards, only one card was recorgnized. I made frantic efforts to get to Konga and all I get is "Please be patient, we are working on it" its more than 2 weeks now and they have not cared to give me a feedback. Does anyone has a similar experience, please share so that others don't experience same
Re: Konga's 7 Day Return Policy, Does It Work: Share Your View by MrScript(m): 12:29pm On Jun 17, 2015
Wow... Nice thread... Hands crossed waiting for comments
Re: Konga's 7 Day Return Policy, Does It Work: Share Your View by darsmarth(m): 1:23pm On Jun 17, 2015
Gy u done enter....hehehe..one day sef dem no go collect am...#dumbfkkers
Re: Konga's 7 Day Return Policy, Does It Work: Share Your View by yungpalizawa(m): 3:59pm On Jun 17, 2015
Scofield21:
I recently bought a tecno A7 dual sim phone from Konga. Upon inserting the two sim cards, only one card was recorgnized. I made frantic efforts to get to Konga and all I get is "Please be patient, we are working on it" its more than 2 weeks now and they have not cared to give me a feedback. Does anyone has a similar experience, please share so that others don't experience same

Please can I have your order number? Would try to assist you
Re: Konga's 7 Day Return Policy, Does It Work: Share Your View by abatically(m): 5:54pm On Jun 17, 2015
A few months ago, I bought a PlayStation 4 from Konga with infamous second son bundle. On plugging the console I found out it was a faulty unit, it won't power on. Gosh I was so pissed off, I bought a dead game for 87k. I called them immediately and they were like telling me to try a few things, I told them point blank that the ps4 is faulty and it was a hardware problem so there was nothing I could do.

Cut the long story short, they told me they will contact me within 48 he's. I called again next day and later a lady called me and asked me to pack the game and take it to their pick up center. I actually warned them on the phone that the game was a birthday gift to a nephew and his birthday was in 2 days. That if they can't get me another game in 2 days then I want a refund as I will have to go to store to get it. Well I returned the game, went to store to buy another ps4 which I tested before leaving the store. Konga actually called me after 5 days and I told them I already bought another game. They refunded my money after 2 weeks.

Oh before I forget, there was supposed to be just 1 disc in the game but to my surprise I found 2 discs. The other one being GTA 5 for ps4, that disc alone is sold for 15k. Well since the pack stated 1 disc bundle, I kuku package the game with just one disc ( the one stated on the pack) and returned to them, I kept the GTA 5 . At least that is my own gain for the stress.

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Re: Konga's 7 Day Return Policy, Does It Work: Share Your View by Amaechi5(m): 5:59pm On Jun 17, 2015
Have returned products like 2 times but no problem just took me 5days and after a week they refunded my money.
Re: Konga's 7 Day Return Policy, Does It Work: Share Your View by Scofield21: 6:13pm On Jun 17, 2015
yungpalizawa:


Please can I have your order number? Would try to assist you


Order number is F400969225001
Re: Konga's 7 Day Return Policy, Does It Work: Share Your View by yungpalizawa(m): 6:24pm On Jun 17, 2015
Scofield21:



Order number is F400969225001

The item is a merchant order, I'd give you a feedback tomorrow on any resolution that comes up.

Sorry for the inconvenience this has caused you.
Re: Konga's 7 Day Return Policy, Does It Work: Share Your View by yungpalizawa(m): 5:25pm On Jun 18, 2015
yungpalizawa:


The item is a merchant order, I'd give you a feedback tomorrow on any resolution that comes up.

Sorry for the inconvenience this has caused you.

No update yet, I'm still on the case...
Re: Konga's 7 Day Return Policy, Does It Work: Share Your View by Scofield21: 12:40pm On Jun 19, 2015
You are responding like one of their trained customer care reps
Re: Konga's 7 Day Return Policy, Does It Work: Share Your View by Scofield21: 12:43pm On Jun 19, 2015
yungpalizawa:


No update yet, I'm still on the case...


You sound like one of their trained customer care reps
Re: Konga's 7 Day Return Policy, Does It Work: Share Your View by yungpalizawa(m): 8:44am On Jun 23, 2015
Scofield21:
You are responding like one of their trained customer care reps

The number you used on your profile has been switched off. Would like contact you
Re: Konga's 7 Day Return Policy, Does It Work: Share Your View by Scofield21: 3:27pm On Jun 24, 2015
yungpalizawa:


The number you used on your profile has been switched off. Would like contact you

I think it will be good if you say whatever you want to say here on this forum but if you still want to talk to me personally, send me mail. My email address can be found on my profile.
Re: Konga's 7 Day Return Policy, Does It Work: Share Your View by Preciousseed(m): 8:29pm On Mar 03, 2017
Quite an old thread. I have I bad experience with konga too. I was supplied a different item from what I ordered. Feeling so bad right now. I really hope I get the one I ordered for

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