bigcil2:
What I have is a 2003 CRV

What's the mileage? Pictures of the engine? Location?

henryskywalker2003:


Do you mean corporate messengers or another shipping firm? Kindly reply as soon as you can cos I need to switch to a different firm soonest.

I used another shipping company in Houston.

Scarily efficient services. Find their contact details yourself. I found them online and decided to take a risk, turned out to be a blessing actually.

I'm not even keen on recommending them as I don't want them to become overwhelmed with orders and then start failing on deliveries, but I guess I should share for fear they don't disappear from lack of business. I really can't win.

Dear Shop-to-my-door,

I am desperately waiting for my goods delivered to you 1st week of December, never showed up in my warehouse and when I asked to pick it up UPS came to your offices 3 times with no package to be found. Now this is January UPS have been to your office 3 times again and still no package to be found.

WHAT THE HELL IS GOING ON WHERE IS MY PACKAGE

Note that this package never showed in the warehouse, not once did you upload it. If it wasn't for the signature I am sure you would have denied it ever arrived at your offices. You sent an email saying the package was ready for collection but you still haven't given it to UPS and they have now been to your office 6 times.

I am tired of your lack of competence.

You guys are obviously overwhelmed. Stop advertising until you have the resources to deal with the volume of orders. There is no point advertising for business when you cannot process satisfactorily the orders coming in to your warehouse.

This has now cost $32 which will not be refunded by UPS.

Your lack of process is alarming to say the least.

dunwun:
Thanks @ shoppard for sharing information on corporate messengers.

You are welcome. Good luck with your shipment.

Just to update you all my goods are with the other shipper already, they picked up today and it has already loaded. Weight 91lbs for the same goods that shoptomydoor weighed at 138lbs. I didn't even give them any instructions, can you imagine.

I'm officially disgusted at shoptomydoor.

lordkay10:

Please how do I route my items to their office in the US?

website: www.corporatemessengers.com

Call their Lagos office or email:

Email: info@oregunfreight.com
Tel: +234 1 6310300, 01 7949198, 01 7615879
Mobile: +2348110000915, +2349099998709

shoptomydoor:
We would like to look into this. Provide us with your order/unit number.

Thank you.

They've called and apologised and tried to resolve all issues. I take it you are very busy over the Christmas period but not responding on time and not being clear until the customer gets angry really isn't the best way to manage your brand. Thank you for calling to resolve the issues. Better luck to me next time.

alt3r3g0:


Would like to know more about the bolded peeps. Do they also handle clearing?

@ Topic: STMD has all it takes to succeed if they are honest. They seems to be lacking on the side of integrity. When i first brought up a complaint that i have been overcharged for a shipment, the first rep that i spoke to told me that i was even undercharged , when i asked how much i was now owing them, she now said that she has waived the charges for me (Seems they believe people are gullible). It was when i now presented facts that they took the case seriously.

I would advise anyone using them to be very vigilant as to actual weight and dimension weight...Just have your own scale and tape ready...even at that there is no guarantee that they wont say your scale is faulty

I've been using Corporate Messenger for years. They are very straight forward, reliable and honest. The last time I shipped 300 shoes, they removed all the boxes for me to reduce the weight. No issues whatsoever. They guy told me there would be a charge since they would be losing money by reducing my weight and we agreed on a price. Simple and straightforward, no stories, no beating about the bush. He took a picture at no extra charge.

www.corporatemessengers.com

I only got sucked into shoptomydoor because of the $25 promo. I should know better.

Why has it taken you upwards of close to 5 days to remove shoes from boxes and consolidate the packages? There is a charge of $5.99 for this. However, it has been 5 days and your warehouse has still not been able to complete the task. Is it because reducing the packaging will reduce the weight and final cost of shipping? These goods should have been here in Lagos by now if not for your trickery!

With regards to saving 70% off 3 day DHL shipping, this is the same service all air freighters use from US to Nigeria, and most charge $4 per lb and the goods arrive in 3 days, so why are you promoting this as if it is an additional special offer? It is not even exclusive to you. As for saving 70% you are one of the most expensive air freighters to Lagos and you charge a premium. My goods are working out at close to $13 per lb which is ridiculous. Excess luggage with Delta airlines is cheaper. You are also uncooperative and you do not work with the customers, you work against them by trying to increase your charges for every little thing.

Your promotion is misleading and you have caused my goods to stay in your warehouse for an additional 5 days when I could have collected them as soon as I contacted you regarding the excessive billing.

If you had consolidated the goods 5 days ago like I requested and it was still too high, my long time shipper would have collected them but you do not respond to emails or phone calls in time and you do not follow instructions.

These are all tactics that cause delays and increase costs to the customer. Sharp practices no doubt to make as much money as possible. I guess you don't have many returning customers which is why you spend so much on advertising trying to capture new victims.



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writejhn27:


Is a big shame to them. They are scammers mostly with their lbs calculation. Will never ever advice anyone to use them

I have just got off the phone from shoptomydoor and I can tell you I am not impressed with the omo Ixxx sense they think they are using on customers. I have sent them an email to say that I will no longer be shipping with them and would like to arrange collection of my goods. There was no response. I waited 2 hours and called them up. Speaking to a customer service agent he first said to click on 'return an item' and then someone in the background said no to him, that I was to send an email with details of the pick up and then they would respond with an invoice charging me to pick up my goods! As far as I am concerned these guys are running sharp practices to make money.

First of all you send trickster emails promising people $25 ships all and 70% discount on express shipping. Only for me to find out goods have to be from your selected websites, this information was somehow omitted from the several emails you sent. After sending you all my goods and seeing that my bill was over $700. I sent several emails asking you to consolidate the packages to reduce the cost, this has gone on for several days and not one response to my request.

Now that I have found a cost effective shipper to collect the goods from you, you have the audacity to tell me there is a charge to pick up my goods.

1. You have wasted my precious time and caused days of delays since it takes you 24hours to respond to emails.

2. I have had to make several international calls to Houston to speak to your customer service staff that don't speak sentences anyone can understand except for themselves and the staff of shoptomydoor. I didn't know there was such a thing as trickery speech until I started calling your offices.

3. My goods are now delayed because of your tactics to make as much money as possible instead of being open and straightforward.

4. I am having to pay for the transportation of goods from your office to the new shipper and have lost days due to your incompetence.

Kindly explain why I should be paying to collect my goods when really you should be paying me!!!

shrekandfiona:

use the nairaland search button and search for chinosxl or lsm global shipping. Read through his thread and make your decision. You'll be glad you did. Thank me later

Chinosxl doesn't pick up his phone nor does he respond to emails asking for information. I would proceed with caution as his success is now overwhelming and he cannot keep up with requests now resulting in failures.

I don't think I'll be using LSM. Its worrying that I've called 6 times since Houston opened and not once has anyone picked up the phone. Although I did send an email I was not given a quote or estimate of costs to give me a guide. I can imagine what will happen if there is a delay or goods go missing. Pure silence. If they're not willing to pick up the phone or answer calls to new customer, then I pity old customers because the situation can only be worse.

Do you provide consolidation services? Our goods are shoes and clothes around 50lbs. From Houston to Lagos. Door-to-door service required.

So I made the mistake of ordering to ShopToMyDoor following several promotional emails offering $25 ships all to Nigeria. 70% discount on 3 day shipping. Well my orders had already shipped before I logged into shoptomydoor.com only to find out that the offer does not apply to all websites and there is nothing offering 70% discount. Since I am shopping for my business I need to keep the cost of shipping as low as possible not to affect my prices but it seems you guys are set up to charge the highest rates possible and your funny email and telephone responses have been set up to trick your customers into spending as much money as possible on extra services.

I have asked shoptomydoor to remove my goods from boxes and package them into one where possible, seeing that there is no need to have 9 different boxes, but this appears to be a challenge as I keep getting emails back saying 'Kindly note that all your packages has been updated correctly into your warehouse' however, there are still 9 packages which haven't been put together according to the warehouse page.

The promotional emails you have used to catch customers has really worked, but there is no way I am spending $700 shipping goods that normally costs me $250 with Corporate Messenger.

Kindly advise because it seems customers get a better response when they post their problems to Nairaland.

How much are your charges from China Mainland to Lagos? I am purchasing the goods myself.

Hope they recruit staff in their refunds section. I bought a ticket in May, flight cancelled due to fuel scarcity and here we are in July two months later and I am still waiting for a refund from Arik. They definitely need more staff!