Due to the 'Cashless World' the COVID-19 has all put us in, FirstBank manages to create a new way and form of making transactions simply by using string of numbers to make payments for goods and services all by using a mobile device. This said strings of numbers consists of codes, details of transaction and also Unique IDs.


The FirstBank USSD Retail Payment is a solution which enables her customers to receive instant payments from anyone using a simple USSD short-code. The transactions are consummated via a mobile phone technology, using text-based interaction between a mobile device and an application platform or financial host.

Everyone can receive payments with a unique USSD code and to begin you have to Dial *894*99# . I'll show you how it works after the cut below;


HERE IS HOW IT WORKS, IN 8 STEPS:



1. Firstly, A unique USSD code is generated by the Bank and tied to your account number for receipt of funds.

2. To self-enroll and receive payments with the FirstBank USSD code, dial *894*99# and follow the prompts or enroll through the FirstMobile app; click on Merchant Services, USSD and follow the prompts. Alternatively, you can visit any of our FirstBank branches nationwide to enroll

3. Your unique USSD code is generated immediately after enrollment and you are now ready to receive payments from FirstBank and other banks instantly

4. To make payments, customer dials FirstBank USSD syntax *894* your USSD code*Amount# e.g. *894*89400000*5000# for payment from FirstBank; or the mcash syntax *402* your USSD code*5000# e.g. *402*89400000*5000# to make payments from other banks.

5. The session returns for the customer/payer to input their 5-digit USSD PIN number

6. After successful authentication, debit is passed to customer/payer account and instant credit to receiversaccount

7. Receiver will get a push message on the mobile number registered notifying of the transaction status

8. The fee charged to receiver is graduated based on the value of transaction. Customers/payers however are charged N20 per transaction.



What You Stand To Benefit

1. Wider acceptance: Anyone can receive payment if cash and debit/credit cards are not available

2. Instant settlement to account

3. Zero fee on payments below NGN5,000.

4. Increased security of payments

5. Reliable means of transacting business



The Payer Also Gets The following:

• Convenient way to make payments

• Increased security of payments

• Reliable means of transacting business

• Increased speed of transaction





With this new platforms, Anyone can use the USSD code to receive payment instantly. I felt this is a nice innovation and thought of sharing it.

“Our Promise
COVID-19 will not slow us down

These are unprecedented times. 

We therefore promise that now more than ever we will remain steadfast, showing up for all Nigerians; showing up for you.

As I reflect on the last two weeks, I am comforted by the resilience of our people. 

I look back at our commitment and contribution to keeping commerce going and enabling businesses. 
Let me share a few observations with you.

Did you know that… 

We have recorded approximately 2.5 million withdrawals amounting to N35bn across our ATMs over the last week alone.

Our larger corporate customers have conducted over 1,700 transactions worth N6.8bn successfully on our e-bills platform in the past week 

Nigerians with FirstBank cards have used them 21 million times to make payments or withdrawals worth N268bn as they rely on us to settle their banking needs   

Our customers have made transfers over 10 million times with a total value of about N615bn naira across our digital channels all in the last week 

We have over 53,000 agents bringing banking services right to your doorsteps who account for more than 5 million transactions with differing values in the last week alone

We are working tirelessly to ensure that your banking transactions continue seamlessly and will remain so; COVID-19 will neither slow us down nor defeat us. 
Expertise and resilience are in our DNA.
We are holding up our side; and now more than ever we will uphold our promise to you to be here for you and put You First.
Email us (firstcontact@firstbanknigeria.com), call your Relationship Manager or your Private Banker for whatever banking service you require as we remain accessible to help you throughout this lock down.
We recognize our role in keeping the engine going, keeping society going and recognize further it is our responsibility to remain at the forefront of this; true to our name and in keeping with the incontrovertible fact that we are fully woven into the fabric of society. Our unparalleled network and total coverage of this nation serve us all well at this time ensuring service across the country via safe alternative channels are available for you 24/7.

Rest assured that we are in this together and together, we will emerge stronger at the end of this period because this too shall pass. 
We have all it takes; your support, patronage and trust. 
We will always put You First.“

Dr Adesola Adeduntan 
CEO FirstBank 

#FirstBankSafeXTrusted
#WeStandWithYou 
#WovenIntoTheFabricOfSociety