₦airaland Forum

berbs:
Please guys, is there MTN FiberX at Agric to Isawo axis. Kindly reply so I can make my decision before moving.

Vicky2k:
If I have a fibre X installation in my place and I wish to relocate to another house that also has a nearby connection. Can I go with my Router and apply for a transfer or will i be required to order and pay for a new fibre X in the new house

celestial1:
How much is mtn fibre x

saphiere:
How do you sub your fiber x? Thanks

gambus007:
The infrastructure is about 150 meters away from my house. It is already within the estate, just one street ahead of mine. When I stand in front of my gate, I can see the last pole where the connection ended; there is only a small bridge between the last pole and my street, all within the same estate.

The issue of a refund, according to the marketer and the engineer, is very discouraging. They said it takes about three months to process a refund. I’m really tired, abeg.

I keep sending emails, and the response is always that my complaint has been acknowledged. On WhatsApp, they say I will get feedback, while the email response says they are working on the complaint.

gambus007:
According to them, which I also saw myself, they don’t use NEPA poles. They have their own particular poles, similar to streetlight poles. According to the engineer and he showed me proof—they are warned, especially in areas where they already have their own poles, not to use NEPA poles,if they do, they will be fined.

Another engineer who came (I’m not sure if he is right) said Huawei is in charge of the infrastructure installation. As it is now, I don’t know what to do. Refunds take about three months or more, according to what I heard, and MTN has not shown any sign of extending the phase to my estate.

gambus007:
Hello everyone, please I would like to know if anyone has experienced a similar issue with MTN Fibre X.

The problem started after I made payment. The estate where I live is divided into three phases. Phase 1 is before our Phase 2, while Phase 3 is beside both phases. Both Phase 1 and Phase 3 already have the fibre infrastructure, but the infrastructure has not been extended to Phase 2, where I reside.

The fibre infrastructure currently stops at Phase 1, which is about 200 meters away from my house. Note that the infrastructure in question is the fibre pole installation, not NEPA poles.

MTN has sent about three engineers for installation. The last engineer was the only one who carried out proper field analysis, recorded a video, and sent it to MTN. It was later confirmed that the estate leaders had already signed an MOU with MTN and were waiting for implementation.

However, for the past few weeks, there has been no sign of the infrastructure being extended to Phase 2, which is located behind Phase 1 and beside Phase 3.

Please, does anyone have any advice on what to do? MTN is not willing to issue a refund. Has anyone experienced something like this before?

Deicide:
You work for Mtn?

Vicky2k:
Is there any one around these areas using Fibre X

DutchNegro:
I just want people to beware of engineers who demand a fee before showing up at your apartment. Even if you are going to tip at all, make sure it's after a job well done. Cos this dude below just took money from myself and a neighbour who wanted to get our individual installations, and he never showed up. He even said we should do our worst. I only requested that his account be blocked sha.

Here are his names and numbers
Ijaduola Ayobami Bamidele
0814 800 5673
0706 323 7876
0802 103 0955

omoalayo:
Someone that I have called and then he stopped picking calls, I called their support person, that one too no response, I have tried all the numbers... Even Twitter .. every communication channel...

WhizdomXX:
Good morning. I want to get mine. The poles were mounted in my area like 2 months ago with everything. How do I start?

amadika:
Hello guys, please what login details can i use to access the FiberX ZTE Router dashboard? Username and Password: admin doesn't work for me

Tonyfx:
Hey guys, Good morning pls I got my fiberx mounted on the 13th of this month and was told it would be activated within 24hrs but up till now it's still not activated. I've been calling 217 nonstop and they keep saying thesame thing "they're working on it, it should be active within 24hrs. Please guys do you have any suggestions or advice for me 🙏. Its really frustrating 😭😭

chulo132:
I have submitted multiple requests and haven't been called yet. And this thing is right in front of my gate. Can you give me a step by step guide as to how to register and boarding

omoboy08:
Anyone with agent contact details in Alimosho LG should please share it here