₦airaland Forum

Job brief

We are looking for a competent Call center supervisor to organize and direct the staff of our call center based in YABA, LAGOS You will be responsible for assessing their work and give them feedback maximizing the performance for both shifts.

As the call center supervisor past and current employment, you must have customer service supervisory experience from a call center background, most important people management skills. You will possess great communication skills in English and Hausa (additional Nigeria Languages a plus) and be able to lead and motivate a team of 40 agents. You will also be extremely organized and reliable as well as results-oriented.

The goal is to drive performance excellence from your team that will bring sustainable business growth.


Responsibilities

• Assist in the formulation of targets for individuals and teams
• Hire and onboard new employees
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed
• Devise ways to optimize procedures and keep staff motivated
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Ensure adherence to policies for attendance, established procedures etc.
• Keep management informed on issues and problems
• Prepare weekly/monthly/annual results and performance reports


Requirements

• Proven experience as call center supervisor or similar supervisory position
• Experience in customer service is essential
• Proficient in English, Hausa; Good knowledge of additional Nigerian languages will be a definite plus
• Outstanding working knowledge of MS Office
• Tech savvy with knowledge of telephone equipment and relevant computer programs gear to an In-bound and out-bound call center
• Knowledge of performance evaluation procedures
• Outstanding communication and negotiation abilities
• A results-oriented approach
• Excellent organizational and leadership skills
• Ability to work under pressure
• High school diploma



SUBMIT your CV in confidence to bisola.motunrayo@outsource.ng referencing (Call Center Supervisors position) in the subject line. Applicant who do NOT meet the requirements will not be contacted.
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Job brief

We are looking for a competent Call center supervisor to organize and direct the staff of our call center based in YABA, LAGOS You will be responsible for assessing their work and give them feedback maximizing the performance for both shifts.

As the call center supervisor past and current employment, you must have customer service supervisory experience from a call center background, most important people management skills. You will possess great communication skills in English and Hausa (additional Nigeria Languages a plus) and be able to lead and motivate a team of 40 agents. You will also be extremely organized and reliable as well as results-oriented.

The goal is to drive performance excellence from your team that will bring sustainable business growth.


Responsibilities

• Assist in the formulation of targets for individuals and teams
• Hire and onboard new employees
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed
• Devise ways to optimize procedures and keep staff motivated
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Ensure adherence to policies for attendance, established procedures etc.
• Keep management informed on issues and problems
• Prepare weekly/monthly/annual results and performance reports


Requirements

• Proven experience as call center supervisor or similar supervisory position
• Experience in customer service is essential
• Proficient in English, Hausa; Good knowledge of additional Nigerian languages will be a definite plus
• Outstanding working knowledge of MS Office
• Tech savvy with knowledge of telephone equipment and relevant computer programs gear to an In-bound and out-bound call center
• Knowledge of performance evaluation procedures
• Outstanding communication and negotiation abilities
• A results-oriented approach
• Excellent organizational and leadership skills
• Ability to work under pressure
• High school diploma



SUBMIT your CV in confidence to bisola.motunrayo@outsource.ng referencing (Call Center Supervisors position) in the subject line. Applicant who do NOT meet the requirements will not be contacted.

Freegift75:
https://www.thecable.ng/subsidy-removal-may-not-affect-petrol-pump-price

may?? Dat means dere's 50% chance of increment?. Not gud enuf

Charleschidera:
I have noticed that 80% of people don’t pray when they wake up in the morning because of one reason or the other. So i decided to write about it.


You may see someone roaming around internet till 1.00am just chatting. When the person later went to bed, waking up in the morning to pray will be problem even if the person wake up, he/she will not remember that they is something like prayer. This because they don’t know the reason why they should pray in the morning before doing anything.


Remember that Prayer is the Key to open success.


So, here are 5 reasons why you should always pray.


1. To Thank Him For Keeping You Alive.
I think this is the first reason because is not
all the people that slept last night make it the
next morning. I have heard about many
unending stories about people dying
without even any atom of sickness. Make it a
point atleast to thank Him.


2. For Protecting You And Giving You Health.
Many people have been attack in their
dream, many have been initiated into occult
world in their dream. You don’t know the
people that is having meeting because of
you in their kingdom. Many people wake up
with different types of sickness. But God
protected you from all.


3. For Him To Protect You From Any Hidden Danger During The Day. (Psalm91:3-4)
Yes, He already promise to keep us safe during the day. But we need to remind Him
that through prayer. Am sure you have been
hearing of many fatal accidents happen this
days and till some people survive it. Nobody
know what will happen during the day, So
always make it a point to pray for
protection.


4. For Him To Provide For You During The Day
Here is another point for you to pray in the
morning. As we always pray “Give us this
day our daily bread”. Is good for you to say
this prayer every morning to keep it as a
reminder for Him. I know that you are
aware that they are some people out there
that can’t even afford #5 for pure water. But
you are here enjoying.


5. For His Goodness, Protection Upon Your Family and friends.
Here is the final Point for now because there
are still many other reasons.
Praying for your family and friends in the
morning have an important rule to play in
their life during the day because we don’t
know what would have happen to them if not your prayer.




==Pray without ceasing.
==Prayer is the key to unlock heavens gate
==Pray and watch so that you will not fall into temptation.


Sources:
https://saviourstep./2015/07/11/5-reasons-why-should-always-pray-in-the-morning/

Charleschidera:
I have noticed that 80% of people don’t pray when they wake up in the morning because of one reason or the other. So i decided to write about it.


You may see someone roaming around internet till 1.00am just chatting. When the person later went to bed, waking up in the morning to pray will be problem even if the person wake up, he/she will not remember that they is something like prayer. This because they don’t know the reason why they should pray in the morning before doing anything.


Remember that Prayer is the Key to open success.


So, here are 5 reasons why you should always pray.


1. To Thank Him For Keeping You Alive.
I think this is the first reason because is not
all the people that slept last night make it the
next morning. I have heard about many
unending stories about people dying
without even any atom of sickness. Make it a
point atleast to thank Him.


2. For Protecting You And Giving You Health.
Many people have been attack in their
dream, many have been initiated into occult
world in their dream. You don’t know the
people that is having meeting because of
you in their kingdom. Many people wake up
with different types of sickness. But God
protected you from all.


3. For Him To Protect You From Any Hidden Danger During The Day. (Psalm91:3-4)
Yes, He already promise to keep us safe during the day. But we need to remind Him
that through prayer. Am sure you have been
hearing of many fatal accidents happen this
days and till some people survive it. Nobody
know what will happen during the day, So
always make it a point to pray for
protection.


4. For Him To Provide For You During The Day
Here is another point for you to pray in the
morning. As we always pray “Give us this
day our daily bread”. Is good for you to say
this prayer every morning to keep it as a
reminder for Him. I know that you are
aware that they are some people out there
that can’t even afford #5 for pure water. But
you are here enjoying.


5. For His Goodness, Protection Upon Your Family and friends.
Here is the final Point for now because there
are still many other reasons.
Praying for your family and friends in the
morning have an important rule to play in
their life during the day because we don’t
know what would have happen to them if not your prayer.




==Pray without ceasing.
==Prayer is the key to unlock heavens gate
==Pray and watch so that you will not fall into temptation.


Sources:
https://saviourstep./2015/07/11/5-reasons-why-should-always-pray-in-the-morning/

[quote author=Charleschidera post=35733638]I have noticed that 80% of people don’t pray when they wake up in the morning because of one reason or the other. So i decided to write about it.


You may see someone roaming around internet till 1.00am just chatting. When the person later went to bed, waking up in the morning to pray will be problem even if the person wake up, he/she will not remember that they is something like prayer. This because they don’t know the reason why they should pray in the morning before doing anything.


Remember that Prayer is the Key to open success.


So, here are 5 reasons why you should always pray.


1. To Thank Him For Keeping You Alive.
I think this is the first reason because is not
all the people that slept last night make it the
next morning. I have heard about many
unending stories about people dying
without even any atom of sickness. Make it a
point atleast to thank Him.


2. For Protecting You And Giving You Health.
Many people have been attack in their
dream, many have been initiated into occult
world in their dream. You don’t know the
people that is having meeting because of
you in their kingdom. Many people wake up
with different types of sickness. But God
protected you from all.


3. For Him To Protect You From Any Hidden Danger During The Day. (Psalm91:3-4)
Yes, He already promise to keep us safe during the day. But we need to remind Him
that through prayer. Am sure you have been
hearing of many fatal accidents happen this
days and till some people survive it. Nobody
know what will happen during the day, So
always make it a point to pray for
protection.


4. For Him To Provide For You During The Day
Here is another point for you to pray in the
morning. As we always pray “Give us this
day our daily bread”. Is good for you to say
this prayer every morning to keep it as a
reminder for Him. I know that you are
aware that they are some people out there
that can’t even afford #5 for pure water. But
you are here enjoying.


5. For His Goodness, Protection Upon Your Family and friends.
Here is the final Point for now because there
are still many other reasons.
Praying for your family and friends in the
morning have an important rule to play in
their life during the day because we don’t
know what would have happen to them if not your prayer.



==Pray without ceasing.
==Prayer is the key to unlock heavens gate
==Pray and watch so that you will not fall into temptation.


this na true talk my broda. God help dis ice cream christianity generation
Sources:
https://saviourstep./2015/07/11/5-reasons-why-should-always-pray-in-

Ofunaofu: hmmmm! I'm scared o!

omoo...no be only u oo

Dosoq: Good food + rest of mind+ filling fulfilled + Freedom 2 av SEX wheneva Konjii catch am.

chei! LWKMD

egopersonified: 1. He feels fulfilled(rest of mind) , that a part of his life is secured.
2. Wife cooks three square meals, while he probably used to cook only in the evenings or weekends. (take note; normally u eat more quantity of food and more often at home than when u eat out).
3. Little or no chores anymore.
4. Has someone who keeps him company, so tendency of sitting back and relaxing is increased.
5. Where the wife contributes to the home, less responsibility for him.

omooo, see ehh, all dese n more I do for myself, even as I still dey single, so I no go dey grateful to any woman wey I marry say na she make me add...abi dem dey inject special anointing for our body?

egopersonified: 1. He feels fulfilled(rest of mind) , that a part of his life is secured.
2. Wife cooks three square meals, while he probably used to cook only in the evenings or weekends. (take note; normally u eat more quantity of food and more often at home than when u eat out).
3. Little or no chores anymore.
4. Has someone who keeps him company, so tendency of sitting back and relaxing is increased.
5. Where the wife contributes to the home, less responsibility for him.

omooo, see ehh, all dese n more I do for myself, even as I still dey single, so I no go dey grateful to any woman wey I marry say na she make me add...abi dem dey inject special anointing for our body?