Eddodoh:
I studied Cooperative Economics & currently work as a Customer Care Rep in a Call Center/Telecom industry.
I have bin thinking on a career path and how to become a top notch in d industry. Is there any specialise course or something I nid to do?

I do apply for customer service related jobs & hardly get interviews but I am beginning to think i nid to be more specific & specialise in a particular field. Pls, advice

Ensure your basic computer skills especially excel is top notch, and keep praying for opportunities. Update your LinkedIn profile if you have one.If you don't have one, open an account immediately. Try your hands on project management courses or business analysis. If you have an aptitude for tech, try to learn Oracle SQL.

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mikkybrick:


Ensure your basic computer skills especially excel is top notch, and keep praying for opportunities. Update your LinkedIn profile if you have one.If you don't have one, open an account immediately. Try your hands on project management courses or business analysis. If you have an aptitude for tech, try to learn Oracle SQL.

Thank you, sir!!! I will improve on d Excel skill. I already have a LinkedIn profile. I have a project management certificate though I am yet feel it impact since I completed d program & have it on my CV (did it with International Project Management Professionals-IPMP during my service year & it bears Certified Project Manager).
I can't really say i have aptitude for tech. I actually have problem with calculations & it seems d Oracle SQL you mentioned will b full of formulas.

God's willing d response & mentorship i would get from here today will mark d end of paying national & international CV Writers my hard earned money & still not getting interviews.

Feex:

Alright, keep wasting your precious time and money on irrelevant certifications instead of dusting your CV and searching for a real job. I comment no further

I av bin on a cross-road wit regards to dis same issue. I spent my little NYSC allawee on some courses & till date, I am yet to see how relevant those certificates are to me despite having them on my CV.

Recently, i want go for another certification because of d bad labor market. But i pause & think if dats wat i really nid, though i present work as a call center agent.

I am thinkin of either stayin on my present job & garner enough experience or continue searchin 4 jobs which may not be related to my present experience.

Eddodoh:

I av bin on a cross-road wit regards to dis same issue. I spent my little NYSC allawee on some courses & till date, I am yet to see how relevant those certificates are to me despite having them on my CV.

Recently, i want go for another certification because of d bad labor market. But i pause & think if dats wat i really nid, though i present work as a call center agent.

I am thinkin of either stayin on my present job & garner enough experience or continue searchin 4 jobs which may not be related to my present experience.

It depends on the certification that you are doing. you need to ensure that the skill is high in demand in Nigeria.There are many certifications out there which i feel is not in high demand in Nigeria. for example, i don't think a lot of companies are using System center in their organisation in Nigeria (i might be wrong) so doing a cert on that might still not help in securing another job(IMHO).

I don't know how it works in Nigeria but you need to try and figure out which one is in demand. i know lots of Nigerians were doing cisco a lot back in 2006-2009 but i can't say if that is still in high demand than some other Microsoft certifications.

Skywalker5:


It depends on the certification that you are doing. you need to ensure that the skill is high in demand in Nigeria.There are many certifications out there which i feel is not in high demand in Nigeria. for example, i don't think a lot of companies are using System center in their organisation in Nigeria (i might be wrong) so doing a cert on that might still not help in securing another job(IMHO).

I don't know how it works in Nigeria but you need to try and figure out which one is in demand. i know lots of Nigerians were doing cisco a lot back in 2006-2009 but i can't say if that is still in high demand than some other Microsoft certifications.

Thanks so much!!! Very insightful

Eddodoh:

Thanks so much!!! Very insightful

do you have friends that work in telecoms? can you do some research, using your present telco you are serving with as a call centre assistant, and then write on a sheet of paper the various job roles/positions that you think you can fit in in a telco company?

when you do that, then you can streamline on what you need to do to qualify. The main thing is "Getting in first"...

mikkybrick:
do you have friends that work in telecoms? can you do some research, using your present telco you are serving with as a call centre assistant, and then write on a sheet of paper the various job roles/positions that you think you can fit in in a telco company?

when you do that, then you can streamline on what you need to do to qualify. The main thing is "Getting in first"...

Sir, I must confess dat u guys are molding me & I am beginning to see how to do things differently. I will meet one d IT guys in my office today.

Being a Call Center Agent. I really nid to drop d headset where you talk & work like a robot & being micromanage. You might be shown d way out 4 not meeting certain KPI's. I don't think dats wat i will like to do in the future. Doesn't seem like a career. Hence, the nid to chart a career path.

Eddodoh:

Sir, I must confess dat u guys are molding me & I am beginning to see how to do things differently. I will meet one d IT guys in my office today.

Being a Call Center Agent. I really nid to drop d headset where you talk & work like a robot & being micromanage. You might be shown d way out 4 not meeting certain KPI's. I don't think dats wat i will like to do in the future. Doesn't seem like a career. Hence, the nid to chart a career path.

Mikky is right? You need to have a chat with the guys in the system and find out which skills are in demand and which company requires them.

I remember after my Masters in UK, i was looking for a job and could not find one and i knew lots of people were getting IT jobs without IT degrees.I had a chat with one of the guys and he explained to me which skills were in high demand. I figured out lots of companies were using Microsoft servers and active directory was in use a lot.I went for my Server training,did the exam and tailored my CV towards a Microsoft server role. I got a job 8 weeks later and i progressed from there since i was in the system. Now i am not saying thats is how it's going to be in Nigeria.All i am saying is you will have a better chance if you have IT skills that are transferable.

Skywalker5:


Mikky is right? You need to have a chat with the guys in the system and find out which skills are in demand and which company requires them.

I remember after my Masters in UK, i was looking for a job and could not find one and i knew lots of people were getting IT jobs without IT degrees.I had a chat with one of the guys and he explained to me which skills were in high demand. I figured out lots of companies were using Microsoft servers and active directory was in use a lot.I went for my Server training,did the exam and tailored my CV towards a Microsoft server role. I got a job 8 weeks later and i progressed from there since i was in the system. Now i am not saying thats is how it's going to be in Nigeria.All i am saying is you will have a better chance if you have IT skills that are transferable.

Thanks!!! I met someone in d system and he suggest i do CISCO training.

Eddodoh:

Thanks!!! I met someone in d system and he suggest i do CISCO training.

Cisco ke?
which department/unit does he work? what is his position?

mikkyphp:
Cisco ke?
which department/unit does he work? what is his position?

He didnt say the person works at cisco

The person i met is d Manager of HiiT Plc (IT Solution firm, providing trainings in cisco & sometin he called compat A+ not sure if i got right & other stuff) in Ibadan wit branches in Abuja i am sure.

He suggest i do cisco to fit into Telecoms though i couldn't get clue on d specific positions to fit in.

I check on one of d IT guys in my office to make in-depth inquiry but i was unable to meet him. I will ensure i see him.

The person i met is d Manager of HiiT Plc (IT Solution firm, providing trainings in cisco & sometin he called compat A+ not sure if i got right & other stuff) in Ibadan located close to my office wit branches in Abuja i am sure.

He suggest i do cisco to fit into Telecoms though i couldn't get clue on d specific positions to fit in.

I check on one of d IT guys in my office to make in-depth inquiry but i was unable to meet him. I will ensure i see him.

mikeyj:

He didnt say the person works at cisco

i know. i meant Cisco in telecoms? except in the the corporate network team ,where else will he fit in telecoms? i asked his department/unit ad position because i expected more from him than "cisco certification"

Eddodoh:
The person i met is d Manager of HiiT Plc (IT Solution firm, providing trainings in cisco & sometin he called compat A+ not sure if i got right & other stuff) in Ibadan located close to my office wit branches in Abuja i am sure.

He suggest i do cisco to fit into Telecoms though i couldn't get clue on d specific positions to fit in.

I check on one of d IT guys in my office to make in-depth inquiry but i was unable to meet him. I will ensure i see him.

Eddodoh, you said you work as a call center agent for a telco. i asked you to speak to soemone working in the telco. maybe over lunch, or just enquire generally from peers, friends and senior colleagues in the main telco you represent. HiiT is an "IT" training and service provider.
Comptia A+ teaches about computer hardware and the concomitant technologies
Cisco is about routing and switching, more recently datacenter technologies

Please speak to someone in core telecoms and draw up your inferences from there.

mikkybrick:

Eddodoh, you said you work as a call center agent for a telco. i asked you to speak to soemone working in the telco. maybe over lunch, or just enquire generally from peers, friends and senior colleagues in the main telco you represent. HiiT is an "IT" training and service provider.
Comptia A+ teaches about computer hardware and the concomitant technologies
Cisco is about routing and switching, more recently datacenter technologies

Please speak to someone in core telecoms and draw up your inferences from there.

OK, Sir!!!! Noted

Eddodoh:

OK, Sir!!!! Noted

wait! but what exactly do you want to know??