Ensure that all vendors provide contracted commitments and perform against operational Service Level Agreements (SLAs)

PRINCIPAL FUNCTIONS

•Monitor vendor performance against evaluation criteria defined within contracts
•Provide oversight for Etisalat Nigeria contracts Scopes of Work (SOWs)/ Service Level Agreements (SLAs) and design documents to evaluate and monitor vendors compliance with contracts
•Ensure vendors provide service and support as outlined in the Managed Service contract terms so as to achieve performance goals
•Collaborate with key vendor personnel to promote continuous process improvement
•Provide feedback on contracts deliverables and recommend actions according to contractual obligations and penalty clauses
•Maintain strong relationships between vendors and Etisalat Nigeria internal stakeholders to ensure goal alignment, flexibility and productivity of vendors
•Collaborate with vendors to deliver on-the-job training required to enhance Etisalat Nigeria team competencies
•Perform any other duties as assigned by the Director-Network Operations

EDUCATIONAL REQUIREMENTS

•Bachelors/ HND in Electrical and Electronic Engineering, Computer Engineering, or ny other relevant discipline

EXPERIENCE, COMPETENCE & SKILLS

•At least three (3) years directly relevant post-NYSC work experience in the telecoms business environment
•Ideal candidate must be able to demonstrate:
•Very strong background in contract management, preferably with telecoms vendors and/ or operators
•Excellent analytical skills
•Excellent inter-personal skills, including ability to work across complex cross-functional teams
•Ability to drive change and deliver measurable results

TO APPLY, GO TO

http://careers.etisalat.com.ng/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&OAHP=IRC_EXT_SITE_VISITOR_APPL&OASF=IRC_VIS_VAC_DISPLAY&akRegionApplicationId=821&transactionid=305176424&retainAM=N&addBreadCrumb=RP&p_svid=388&p_spid=2043&oapc=11&oas=C-n-HJwhBQEsn_aRHkUPaw..

JOB TITLE: SPECIALIST, LOYALTY AND RETENTION AT ETISALAT NIGERIA


PRINCIPAL FUNCTIONS

•Build strong working relationships with a variety of cross-functional teams and stakeholders to ensure that The Customer is at the heart of the business thinking
•Proactively identify processes, policies and procedures which adversely impact customer satisfaction leading to churn
•Analyze customer feedback and complaints to identify improvements to channel execution and brand perception, thereby ensuring maximum customer satisfaction is delivered across all touch-points
•Identify opportunities for customers to do more with our innovative products and services, as well as achieve better results on our network with a view to increase overall customer satisfaction and tenure on our network
•Promote up-sell and cross-sell opportunities across the existing base using customer intelligence and user behavior
•Build customer advocacy in the form of touch-point ideas which deliver emotional connections to customers
•Review the monthly customer health-check reports to understand key drivers of satisfaction, dissatisfaction, advocacy and churn
•Develop an action plan as appropriate to leverage or resolve key drivers of satisfaction and dissatisfaction respectively
•Develop and administer the Customer Surprise and Delight programme
•Work closely with the Head-Customer Experience and Retention Management to develop and manage a suite of retention and loyalty offers
•Work in collaboration with the wider Customer Care team on initiatives which deliver against the retention and loyalty objectives as assigned by the Head-Customer Experience and Retention Management

EDUCATIONAL REQUIREMENTS

•University degree
•Relevant Masters/ MBA will be an added advantage

EXPERIENCE,SKILLS & COMPETENCIES

•At least four (4) years directly relevant post-NYSC work experience in telecoms and/ or consumer service sector, with at least most recent 2 years in customer loyalty and retention preferred
•Ideal candidate must be a self-starter and able to demonstrate:
•Knowledge of Customer Experience Measurement Methodology
•Knowledge of Customer Lifecycle Management
•Ability to design loyalty and retention initiatives
•Excellent oral and written communication skills
•Excellent problem-solving skills
•Familiarity with analytics
•Excellent inter-personal skills
•Excellent project management skills

TO APPLY, GO TO

http://careers.etisalat.com.ng/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&OAHP=IRC_EXT_SITE_VISITOR_APPL&OASF=IRC_VIS_VAC_DISPLAY&akRegionApplicationId=821&transactionid=305176424&retainAM=N&addBreadCrumb=RP&p_svid=389&p_spid=2044&oapc=14&oas=15QdDq3IbC2-mWpoj3D8xg..

JOB TITLE: PERSONAL ASSISTANT AT NIGERIAN BOTTLING COMPANY
EXPERIENCE: 5 YEARS
LOCATION: HEAD OFFICE

DESIRED CANDIDATE PROFILE

•Good computer literacy, speed and accuracy essential. (MS Office, Excel, Powerpoint)
•Knowledge of graphics useful.
• Experience of working within an international environment, ideally international organisation or •Multinational private sector.
•Experience of dealing with different time zones.
•Excellent organisational skills.
•Professional telephone manner.
•Willingness to work in a multicultural environment.
•Excellent communication skills, both verbal and written.
•Proven ability to work under tight deadlines.
•Bright, confident personality and well presented.

JOB DESCRIPTION

•Management of diary and appointments.
•Take and relay accurate and timely messages from telephone callers, and answer queries where possible.
•Draft, type and dispatch all the correspondence.
•Liaise with relevant individuals, external organisations etc to arrange meetings, prepare agendas and draft minutes.
•Maintain a comprehensive filing system.
•Co-ordinate travel in conjunction with in-house travel group.
•Tabulate and retrieve official expenditures and claims.
•Arrange local transportation when necessary.
Position: Personal Assistant

EDUCATION: B.SC/HND (MANAGEMENT/HUMANITIES)

CAREER TYPE

•Good computer literacy, speed and accuracy essential. (MS Office Suite - Word, Excel, Powerpoint, Access)
• Excellent organizational skills
• Excellent communication skills, both verbal and written


TO APPLY, GO TO

http://www.nbcplccareers.com/jobInfo.php?jobid=45

JOB TITLE: GROUP OFFICE EXECUTIVE

RESPONSIBILITIES

•Employee will function as a Front Desk Office
•Coordinate office functions and events
•Manage office supplies and equipment
•Make travel arrangements for staff and executive management when necessary
•Maintain accurate and complete personnel files
•Perform administrative functions for executive management as required
•Keep an account of documentations and of every kind of information relating to the company
•Monitor the work of back office personnel and supervise the performance of assistants and other members of the organization
•Responsible for scheduling meetings, checking quality of work and deadlines of subordinates
•Provide support to other departments of the organization and manages admin related projects of the company
•Reviewing and managing office budget and expenditure
•Coordinate daily maintenance of office premises as required
•Direct and control the work-flow in regard to maintenance and proper utilization of vehicle use at the office
•Keep record of vehicle maintenance, personal usage by staff and fuel consumption
•Maintain vehicle and agreement files, correspondence and other records
•Prepare invitation letters, reports, drivers time sheets, leave record, overtime record etc.


REQUIREMENTS

•First degree or equivalent in Business Administration or any other relevant discipline
•3-5 years excellent and proven experience in a group of companies.
•Demonstrated technical and managerial ability, sound judgement, and ability to interact and work effectively with others at all levels
•Demonstrated leadership ability to inspire and empower others
•Good skills in the use of computers and CRM
•Proficiency in English, excellent communication presentation skills
•Firm belief in teamwork, fairness, equality and transparent and participatory management
•Applicants residing in Mushin, Surulere, Isolo axis will be preferred.

TO APPLY

Send your resumes to

719c@jbng.me

Nice.
Nld job seekers won't be found on such threads as usual.