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Nairaland Forum / Nairaland / General / Career / Urgent Vacancy: It/computer Engineers/helpdesk Support(maiduguri, Yola & Sokoto) (476 Views)
Vacancy: IT Support Officer / Helpdesk / Support Trainees / What Computer Engineers Do After Graduating. (2) (3) (4)
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Urgent Vacancy: It/computer Engineers/helpdesk Support(maiduguri, Yola & Sokoto) by tolex29(f): 10:39am On Nov 01, 2013 |
URGENT VACANCY: IT/COMPUTER ENGINEERS/HELPDESK SUPPORT (Maiduguri, Yola and Sokoto ONLY) Our client, a global brand represented in major countries of the world is recruiting IT-Helpdesk Support professionals for its local sub-regional offices here in Nigeria on a 7-month contract employment programme! Applicants are expected to be graduates of Computer Science/Engineering or Information & Communications Technology. THIS IS THE SECOND PHASE OF THE EXERCISE AND WILL NOT INVOLVE SAP TRAINING LIKE THE INITIAL ONE; PLEASE BEAR THIS IN MIND! This opportunity will afford successful shortlists to be exposed to working in a structured and multicultural environment, as well as IT training at the first few weeks of resumption. IT-work experience of at least 2 years in a structured company is required! COMPETENCIES: Desktop support knowledge Networking – TCP/IP knowledge Installing new hardware or desktop platforms Adding peripheral equipment Rolling out large scale upgrades Ensure asset management and timely refreshment of IT equipment and software. Windows OS/Active Directory, Citrix, Remote applications, MS office, Internet skills OTHER RESPONSIBILITIES: -Receive and record technical and/or application support calls from end users. -Provide investigation, diagnosis, resolution and recovery for hardware/software problems. -Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe. - Provide initial assessment of urgency and business impact on all support calls. - Manage service requests, software installations, new computer setups, upgrades, etc. -Record incident resolutions in the Help Desk tool. -Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Ability to work independently and in a team environment. Ability to communicate well with internal and external contacts. REQUIREMENTS: -University degree or its equivalent in Computer Engineering and other IT-related disciplines. -1-2 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later (2007 preferred), Internet Explorer and business applications in a business environment. -Knowledge of multiple desktop programs, configuration and debugging techniques. SALARY is N80,000 (gross) monthly+other social benefits for the period of the exercise. Forward applications to recruitment@stresertservices.com using "IT" and the state you wish to be considered for as the subject. e.g. IT-Yola, IT-Maiduguri, IT-Sokoto |
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