This position will be the lead responder to all Assisting Angels calls outside regular business office hours. The responder will be responsible for providing exceptional customer service and employee supervision throughout the designated call period. The position is also responsible for maintaining accurate records (call logs) of all activities for each incoming call and communication with office staff regarding on-call activities.
Essential Job Functions:
• Coordinate with the Scheduler and other office staff before start of on-call schedule. Report off the following morning (via phone or email).
• Review staffing schedule and address any questions with office.
• Answer the phone from the On-Call cell phone and document action taken in the scheduling software Call Center.
• Handle all call outs according to procedure and fill any shift that comes open.
• Fill unfilled shifts that the day shift hasn't finalized.
• Respond to all service calls -Do Not Allow Callers to go to voicemail.
• Set and manage priorities.
• Refer escalated service calls and client complaints to the Administrative On-Call Manager.
• Keep detailed phone log and email to the scheduler at handoff.
• Function as a team player.

Knowledge, Skills, Abilities:
• Excellent computer skills in a Microsoft Windows environment. Must include Excel and demonstrated skills in record keeping.
• Effective oral and written communication.
• Excellent interpersonal and problem-solving skills.
• Practice a high level of confidentiality.
• Excellent organizational skills and confident in abilities.


Competencies:
• Communication - Speaks clearly, effectively and persuasively in positive or negative situations; listens to management, Caregivers, co-workers and Clients in order to effectively and efficiently share information and ideas.
• Initiative - Without prompting, takes proactive steps to improve all work tasks and/or Client service; comfortable with recommending new ideas and/or methods.
• Quality/Accuracy - Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Responsiveness - Responds appropriately and timely to requests for information by Caregivers, other co-workers, management and Clients, and demonstrates a sense of urgency.
• Service and Teamwork - Understands the needs and wants of the organization, Caregivers, other co-workers, management and Clients in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization.
Please DO NOT USE the APPLY ONLINE button when applying for this announcement. Your application material should be sent to the e-mail or phone number listed in the “How to Apply” section.
Organizationally, this position serves as a File Clerk in the Records and Reproduction Section, which is part of the Case Services Division of the
HOW TO APPLY
Interested and qualified candidates should send their cv/resume to the company’s email:globalofficerhr@yahoo.com or send your details and the position applying for to the company’s phone number: 08171165325

pls what's the required qualification?

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