CUSTOMER SOLUTION PROVIDER (CSPs)

Job Description
 Responsible for the day to day resolutions of complaints made by customers
 Log full details of complaints, recording all contact made and actions proposed/agreed on contact
 Provide support and guidance to operational teams in using customer feedback to improve service
 Attract potential customers by answering product and services questions, suggesting information about other products and services
 Resolving products or service problems

Skills / Competence Required
 Excellent communication and interpersonal skills
 Problem solving skills
 Quality focus
 Multi-tasking
 Strong analytical and problem solving skills
 Ability to pay attention to details
 A warm and approachable manner
 Self motivation and direction

Educational Qualification
 Minimum Upper Credit in HND or a good University degree (Minimum Second Class Lower)
 NYSC Certificate or exemption letter
 Age: Not more than 27 years
 Experience in the banking industry will be an added advantage
 Fluent in English, Hausa or Igbo languages

Interested candidates should logon to www.whytecleon.com/Vacancy to fill out the forms. 01 7406122. Application closes two weeks from date of this advert.