Lafam Facility Management was established in 2008 with its Head office currently located in Ikoyi, Lagos State, Nigeria. The Company was incorporated into a private limited liability entity in 2013 (RC 1115976). LaFam is structured into various autonomous units with each unit functioning as an independent resource generating entity, and specializing in its field of practice.

Job Title: Ticketing And Reservation

Job Location: Lagos

Job Description:

Efficiently handle clients’’ reservations and ticketing queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
Comply with all reservation policies and procedures and standards of client service (i.e. handling clients’ problems, answering telephone enquiries, pre-flight checks, timeliness, grooming, courtesy etc)
Attend to clients’ problems, resolving as required.
Remain updated on products, services, policies and procedures.
In a situation of flight disruption, liaise with all involved (clients and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
Handle queues, SOTO ticket and re-issues in a timely manner


Requirements:

Relevant Academic qualifications (first degree)
Reservations and Ticketing experience
Standard fares and ticketing certificate from IATA or experience in an IATA certified environment.
Knowledge of Airline Reservation systems which mainly include Abacus/Sabre/Amadeus/Galileo.
Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
Proficient in MS Office applications i.e. word and excel.
Strong verbal and written English is essential.
Interpersonal skills, telephone and customer service skills.



Apply here

Deadline: 20th January,2015

Good job for fresh and experienced graduates

what makes it good for fresh graduate once one does not have the experience of using ticket reservation softwares or possess the requisite skills?