I received a Westernunion payment to my GTB account using quickteller. Expected amount was N499,148.85 but only 484,359.26 was credited into my account which means N14,789.59 is missing.

I called quickteller and I was told they only charged me N120 I was then told to call GTB to verify their charges. I called GTB and I was told they don't charge for receiving wasternunion.

Quickteller told me it's from GTB and GTB said it's from Quickteller.

I have written the management of GTB for further clarification as to how N14,789.59 got missing.

I wish to open up a case on this firms if I don't get my complete payment can somebody please advise me on how to go about this.

Did u find out ow much was d exchange rate nd did quickteller confirm dat d same exact money in naira was transfered to GTB.

Quickteller being d intermediary shuld b able to give u d concise amt that was moved to GTB.

Go down to GTB headquarters if d branch aint giving u any positive reply cous seriously branches send their quickteller issues to head office.

Red eyes wen customer comes in wiv quickteller issues...

menix:
Did u find out ow much was d exchange rate nd did quickteller confirm dat d same exact money in naira was transfered to GTB.

Quickteller being d intermediary shuld b able to give u d concise amt that was moved to GTB.

Go down to GTB headquarters if d branch aint giving u any positive reply cous seriously branches send their quickteller issues to head office.

Red eyes wen customer comes in wiv quickteller issues...

There shouldn't be any exchange rate involve since I was expecting my payment in naira which means the exchange has been done at the sending Wu centre. Both parties confirm there was an outrageous deduction.

I have written the headquarters of gtb as well as their western union department I'm just waiting for a feedback since the customer care reps I talked to on the phone couldn't help.

guess they gave you the exchange rate.your best shot is to go to the bank directly, probably their head quater if you are close

bedfordng:
guess they gave you the exchange rate.your best shot is to go to the bank directly, probably their head quater if you are close

GTB confirm there is nothing like exchange rate since I am receiving in Naira which means the conversation has been done at the point of sending they confirm I am supposed to receive N499,148.85 minus the N120 charge by quickteller.

I am surprised this 2 firms involved can't give me account of where my money went besides the GTB guy told me their exchange rate can't go as far as the outrageous amount that was deducted.

falseman:


GTB confirm there is nothing like exchange rate since I am receiving in Naira which means the conversation has been done at the point of sending they confirm I am supposed to receive N499,148.85 minus the N120 charge by quickteller.

I am surprised this 2 firms involved can't give me account of where my money went besides the GTB guy told me their exchange rate can't go as far as the outrageous amount that was deducted.

then something is wrong some where.you just have to visit their office