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Who Do You Think A Cabin Crew Really Is?


'Air hostess', 'airline stewardess' and 'air stewardess' are generic terms that the traveling public and society at large use to refer to the cabin crew aboard an airplane. Simply mention the term 'air hostess', images of a clear blue sky and beautiful girls will conjure up one's mind.


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'Air stewardess' is term often associated with elegance, poise and beauty of the stewardess, and envy from others.

'Air hostess' is an occupation that pays you to travel the world, and while off-duty, allows you to visit the famous monuments and historic sites that previously you could only read about.

'Airline stewardess' is a job that pays relatively well. Becoming one seems to be every girl's dream. It would leap out whenever an airline recruitment officer asks, "Why do you want to be an air stewardess?" These girls would not hesitate to talk about their long-forgotten dreams:

1. "When I was a little girl, I always dreamed that I could fly. Every time I see a bird flying in the sky, I would tell myself, 'One day, it will be My turn to fly, high up there!'";

2. "I love to travel. Being an airline stewardess gives me not only the chance to travel, but allows me to see the world!";

3. "The pay is good and the benefits are attractive.";

4. "Air stewardesses are often the objects of envy of other girls, ";

Their endless praise about the occupation would go on. As it can be seen, air hostess is an occupation that so many dream of. But beneath the shimmer of its halo, what does the job of an air stewardess really entail? When the dream of being one turns into reality and becomes part of your life, can you still dream on? And will this dream last?

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So, where is the origins of the term "Cabin Crew" comes from?

'Cabin crew', 'cabin attendants' or 'flight attendants' are the personnel whose jobs are to serve and take care of passengers on an aircraft.

In the past, they were known as airline stewardesses, air stewardesses or air hostesses, a career invented in 1930 by Ellen Church, a registered nurse who convinced Steve Stimpson, manager of Boeing's San Francisco office, that women could work on board as stewardesses to assist with passengers.

The term 'stewardess' hit Boeing Air Transport's managers and 10 days later, Ellen and seven other nurses marched up a Boeing 80A, an 18-passenger commercial aircraft, to become the first stewardesses in aviation history. Other airlines followed, soon air stewardesses were an integral part of airline staff and witness to the post World War I boom in the commercial aviation industry.

The term 'air hostess' may seem degrading, however, it is one that increasingly more females are proud to be known as. In fact, it is fast becoming synonymous with the "leader of refined etiquette" and "snappy and smart dresser". In the few decades that followed, many professions in the world had looked to the etiquette of air hostess as their guide.

In the 1960s, the glamor and status air hostesses command equaled to those of movie stars. They were always the center of attention. The instant they stepped into the airport, all eyes were glued onto them: slim and slender figures, proportionate body shapes, snow-white gloves and pillbox hats (very much like models doing their catwalk on the runway), they paraded graciously from the aero-bridge to the aircraft. Also of great interest to the ordinary folk were their personal lives, as evidenced by the staggering sale of several million copies of the book: Coffee, Tea or Me? The Uninhibited Memoirs of Two Airline Stewardesses, which told the story of two mischievous, willful and wild air hostesses.

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Pre-conditions on hiring cabin crew vary between airlines. Some seek out the "girl-next-door" type, others require their cabin crew to come from good background. The image of air hostesses from Trans World Airlines, British Airways, Pan American, United Airlines, Braniff International Airways, Southwest and other smaller airlines - sex symbols. Whereas most major airlines favor girls from the country, perhaps for their simplicity. But one requirement is consistent across all airlines: the ability to speak at least one if not more foreign languages.

Although some European airlines require their flight attendants to have attended university, the recruitment requirements are basically similar, regardless of European or American airlines. The recruitment and selection procedures are rigorous. There are a series of interviews and different stages of elimination, including IQ and physical tests. The level of difficulty in this stringent process may lead one to wonder if he / she is applying to be an FBI agent instead.

After the flight attendants are hired, their grooming and deportment too will come under stringent supervision. Some airlines specify the exact shade of lipstick and nail polish stewardesses are allowed to wear, while others are "strongly encouraged" to put on fake eye lashes, or forced to wear green eye shadow during training so that they all seem to have green eyes.

What all air hostesses are bound to are strict weight restrictions. Many were even forced to wear girdles so as to project the image of a shapely figure. On top of that, they are also subjected regularly to routine physical examination, which include having the weight-checker's index finger poking at their waists to test their reflexes.


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Cabin Crew Qualities and Suitability for the Job


Embarking on a journey to become a full fledge cabin crew is an exciting journey but not without it's challenges. Hence, it is important to be sure why, where and what the job entails in order to generate satisfaction from the career, financial and experience from the job as a cabin crew.

The objective of this chapter is to provide guidance and evaluation if this job is suitable for you. Very often, we leave this part of the job fit to the airline recruiter or interviewer. Of course, each of us would hope the interviewer accepts us regardless on whether we are a good candidate for the job. It is also possible that we try to mould ourselves to fit the job, as it is common for many to justify why the job is suitable for them.

Without proper evaluation, the journey of looking and working in this job can be frustrating and in many cases, disappointing due to the lack of understanding of the job requirements and it's implication on career growth, mindset, financial management/behavior and lifestyle. It also affects longer term career interest, transition to ground positions and personal quality of life.

In the following paragraphs, we hope to provide into insights on what the cabin crew job entails as well as some of its advantages and disadvantages.

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Knowledge and Suitability for the Job

Role of a Cabin Crew

1. What do you think the role of cabin crew involves / What do you think is the primary responsibility of a cabin crew?

Cabin crew are on board an aircraft for safety reasons. In case of a real life emergency, the cabin crew must ensure that passengers follow the captains instructions, use safety equipment correctly, and stay as calm as possible.

During the flight, the cabin crew spends a lot of time looking after the comfort of the passengers. This involves giving special attention to children traveling alone, disabled people or people who are ill. Crew must appear friendly and sympathetic to anyone needing help, advise, reassurance, sympathize or even, at times, firm persuasion.

Other duties during the flight includes preparing and serving meals and drinks and cleaning up afterwards, selling duty free goods, and helping passengers use in flight entertainment system. There is also paperwork to complete, this can include flight reports, customs and immigrations documents, accounts of duty free sales and meal and drink orders.

At the end of the flight, the crew makes sure the passengers leave the aircraft safely.

2. What kind of individuals would fit this role?

An individual who has the following ideal qualities:
a. Dedication to details
b. Assertiveness
c. Adaptability
d. Cross Cultural Understanding/Sensitivity
e. Organized
f. Rule oriented
g. Good listening skills
h. Stable Emotion
i. Discipline
j. Friendliness
k. Humble disposition
l. Honesty
m. Sincerity
n. Warm personality
o. Approachability
g. Sense of humor.

The successful candidate will also need to have the ability
to remain calm and level headed in emergency situations and be totally flexible about working with new people, flying different routes and working on unsociable hours.

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3. Is the role of a cabin crew job glamorous?

Well, it certainly is perceived as glamorous and it certainly has its benefits of travel. People see cabin crew in action, jetting around the world and form an immediate impression of what they think the job involves. In fact, the customer sees only a fraction of what goes on in order to make each flight a success. The truth is, cabin crew has to combine working as a flying waiter or waitress, mobile shop assistant, cleaner, plus all the emergency services rolled into one. It can be an exhausting and disorienting lifestyle that places tough demands on family and social commitments. It is also physically demanding and many crew who do not have the right physical build (appropriate Body Mass Index or BMI) typically suffer lower back injuries on the job due to the amount of bending, squatting and lifting required to support the baggage, kart, trolley and equipment used on the aircraft.

Combined with the irregular flight time, sleep and meal times, cabin crew typically has irregular sleep pattern and meals. Hence it is not a glamorous job except for the perks of travel, hotels and nice uniforms for some international airlines.

With the onset of budget carriers, many cabin crew do not even travel beyond the aircraft that lands in the other countries only for transition before heading back to their home country. These are called turnaround flights and typically affects short haul flights of not more than 3 or 4 hours from the country of origin. The flight allowance, per diem, meals or layover allowance are also lower due to such quick turnaround patterns that are short haul flights.

4. What are the disadvantages of this position?
a. Jetlag
b. Irregular weight gain/loss
c. Minor cuts and injuries inflight
d. Lower back ache
e. Lack of mental stimulation in the long term
f. Physical fatigue
g. Dehydration
h. Rash due to overseas travel and weather changes
i. Allergies to hotel and aircraft environment
j. Harassment from opposite gender
k. Relationship commitment
l. Motion sickness
m. Financial and lifestyle habits
n. Hierarchy reporting structure
o. Irregular or unsociable work hours

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5. What are the advantages of this position?
Working as a cabin crew member is not just a job, but a way of life and provides an alternative and very stimulating lifestyle where no two working days a likely to be the same. The sheer dynamics of different crew, passengers' profiles, destinations and roster structure ensures that there will always be variety.
Furthermore, there are opportunities to visit places and experience cultures that are beyond most people reach. Cabin crew go to places they always dreamed of and find interests in destinations they would not necessarily have chosen to go to.

Additionally, it is a good feeling to deliver businessmen to their meetings on time, reunite family and friends; deliver newly weds to their honeymoon destinations, or vacation airs to their dream holiday place. There is genuine feeling of doing something worthwhile, in a unique way which not many jobs regularly produce at the end of a hard day.
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