Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

The Transactional Products and Services division is the engine that works constantly within Standard Bank to evolve and extend our range of products and client services. Split across three spe...ed functions, our teams work with organisations ranging from corporate clients and pension fund administrators through to asset managers and individual global investors. Our Investor Services team now needs an experienced and highly capable Relationship Manager to optimise our range of solutions.



Main purpose of the job

Control and manage the administration of all recoveries (in-house and outsourced matters)





Responsibilities:

Effective management of recoveries on 180dpd & written off accounts in line with spe...ed recoveries strategies and after write-off strategies.
Ensure written off accounts are blacklisted on all credit bureaux.
Coordinate the asset disposal process end to end.
Ensure file closure of irrecoverable accounts in line with approved processes.
Ensure compliance with statutory, regulatory and SBG requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory compliance matters.
Manage external agencies in line with approved SLAs.
Action incoming correspondence within agreed timelines.
Issue repossession orders as advised by relevant stakeholders.
Maintain an accurate register of all repossessed items.
Keep accurate records and control movement of files between the Bank and external agencies.
Key Performance Measures:
Recoveries metrics as agreed in KRAs.
Collections rate on NPL book as agreed in KRAs.
Monthly reporting on all recovery activities (in-house & outsourced).
Incoming correspondence actioned within 48 hours.
Annual review of closed files.
NPL not to exceed 10% of total book.
Accurate capture and follow up of payment plans.
Monthly stock checks.
Important relationships
Internal:
Develop and maintain working relationships with all internal stakeholders.
External:
Excellent customer service.
Manage and maintain relationships with external agencies to achieve desired results.
Required Skills and Qualifications.
Knowledge, experience and personal competencies.
Knowledge
Sound knowledge of relevant statutory legislation and all legal procedures
Sound knowledge of Bank’s products.
Branch network knowledge.
Minimum of a first degree in social sciences.
Required Competencies
Experience:
6 years experience in debt collections.
Personal Competencies:
Communications skills
Team work and cooperation
Good reporting skills
Sound judgement abilities
Conflict management skills
Negotiation skills
Interested & Qualified candidates to send CV to sabzilconsults@yahoo.com or brief details to 08067864798.

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