Please can somebody help me on this problem?

i made withdrawal from ladbrokes.com since last two weeks.
they told me that the money wil appear in my bank account within 3-5 days
uptill now the money has not appear.
now they told me to tell my bank to write to them that they have not receive the money, but my bank said that ladbrokes has to send a telex copy before they can write to them. when i complained to ladbrokes they insisted that my bank has to write to them before they can carry an investigation or my money will not get to me. please my people i need help. i have contacted my bank GTB PLC MY account officer said no. that they can't write a letter until i provide a telex copy.

now i don't know to do
i need urgent help.

I smell scam. If ladbrokes made a wire, why cant they provide telexcopy. Why putting u and ur bank through unneccasy text. So far there is no proove that they made a wire so why should your bank write any letter. It doesnt sound right.