Job description
Key Responsibilities

Build and maintain strong, long-lasting customer relationships
Develop and lead the execution of the Key Account Management strategy
Communicate the progress of monthly/quarterly initiatives to customers and internal stakeholders
Assist with high severity customer requests or issue escalations as needed
Conduct periodic customer satisfaction survey
Identify new and strategic opportunities that add value to the customer
Act as first point of contact for all enquiries regarding SERVE’s services and provide a first response to such enquiries ensuring, follow up to possible closure
Prepare and present periodic Customer Engagement Activity reports
Be responsible for training (as Trainer), coaching, mentoring and Human Capacity Development of team members

Complete Your Application Here