Rapid Facilities Management Limited - We have over eighteen years of building services experience, both local and international which we deploy for the smooth and efficient running of your office, factory, hotel, hospital or other buildings.
Our relentless pursuit of best practice means you can focus on your core activities whilst we take away the hassle of running your buildings.

We are currently recruiting to fill the position below:

Job Title: Help desk/Contract Administrator

Location: Lagos

Job Description

Responsible for recording, maintaining and reporting on all the company's contract and non-contract FM activity, making use of the CAFM/CMMS system as well as good communication and administrative skills.

Duties
Specific duties Include:

Planned Maintenance (PPM)
Maintaining the contract database (CAFM / CMMS) recording, updating and reporting on all customer, site and equipment information
Assist Ops Mgr. in engineer work scheduling and job allocation
Monitor WO progress on CAFM and provide early warning to Ops team to prevent overdue jobs
Liaise with customers to notify service visits, arrange engineer access and generally facilitate the smooth & timely delivery of PPM services
Administer contract setup, expiry and renewal
Administer timely invoicing of all PPM contracts on the system
Assist Ops Mgr. in planning/scheduling of PPM tasks / works orders (WO)

Reactive Maintenance & Helpdesk Service:

Provide a helpdesk service logging customer calls / emails for reactive faults
Monitoring and following up on reactive jobs/ work orders with the maintenance teams to ensure timely completion and feedback to customers
Disburse petty cash / raise payment requests to ensure prompt performance/delivery of jobs
Monitor job completion and confirm to/with customers
Maintain sufficient paper trail (PO/signed completion sheets/etc) to back up sales invoices
Raise sales invoice upon completion and close jobs
Liaise with accountant / customer to ensure collection of payment
Producing both system and ad-hoc reports for customers and management as requested
Maintain all job records (quotation/job start-up/completion/invoicing) to ensure accuracy, customer satisfaction and maximization of company revenue
Collate job quotations / receive reactive job requests from contract customers
Issue job numbers for live jobs and ensure job budget is received from Ops Manager
Set up job on system &raise required requisition for materials

Qualification

Must have minimum of HND/B.Sc in any discipline.

Experience:

*Minimum of one (1) year experience in a helpdesk or service support role in a telecommunication, facilities management company or similar service organization.
*Sufficient experience working in a service delivery role

Technical Skills:

Experience in the use of Microsoft Windows/Microsoft Office as a user
Experience of use of customer service software or helpdesk software

Organisational Skills:

Problem solving skills specifically root cause analysis
Good organizational and time management skills
Commitment to delivering a high standard of work
Able to work effectively in a busy office environment

Person Skills:

Strong interpersonal skills, able to deal effectively with people at all levels
Consistent high level of customer care and responsiveness
The ability to work effectively within a team
Good written and verbal communication skills
Professional and confident telephone manner

Method of application
CLICK HERE TO APPLY ONLINE

Application Deadline 7th September, 2015.