From: [name withheld]
Sent: ‎Monday‎, ‎26‎ ‎October‎ ‎2015 ‎13‎:‎56
To: consumerportal@ncc.gov.ng


Hello,


I would like to bring to your notice the rip-off currently being performed by major telecommunications companies in Nigeria. First we have to endure their poor data and call services at high costs, while being bombarded with unsolicited ads everyday, which sometimes may be up to 15-20 per day; now the next agenda on this disgraceful list is placing subscriptions never authorized by the user on users’ account, if they discover “excess” call credits on their account.


OnSaturday 24th of October, 2015 at around 18:00hrs, I recharged my MTN line with 250naira from my GTBank account and made few calls leaving about 174.24 naira balance. I checked my account balance on Sunday afternoon, the next day and noticed that 100naira has been deducted without any notification whatsoever as to why it was. I then called the customer care at about 13:08 and the lady that picked up said she would look up my account details, and later told me that she was unable to check my details, that I should call back later.


I made the second call at about 23:48 and the agent that picked up just blatantly told me that “ I was charged for MTN Callertunez” with a northern accent and I told him that I never made any such request but he just went ahead to conclude that if I had not, they would not have subscribed me to that feature. I was quite pissed and dropped the call. I made the last customer care call at around 23:58 and was told the same thing. She then went on to say how sorry she (and MTN) was bla bla, when I made further finding as to why I was charged twice. I was told N50 was for the registration while N50 was for the tune. I was so dumbfounded that I dropped the call and decided that I am not going to let it go as most Nigerians do. It is high time we challenged every kobo deducted illegally.


I would be very grateful if you could look into this as this mass rip-off is now becoming so unbearable. Imagine if 30% of all MTN subscribers shares this same experience.



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