Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / NewStats: 3,151,548 members, 7,812,751 topics. Date: Monday, 29 April 2024 at 06:42 PM |
Nairaland Forum / Nairaland / General / Jobs/Vacancies / Customer Care Representatives Job For Graduates In A Shipping Company (1282 Views)
Graduate Customer Service Representatives Job At Tizeti Network – Apply Now / Customer Care Representatives Job At Real Concept Logistics / Customer Care Representatives Job In A Shipping Company (2) (3) (4)
(1) (Reply)
Customer Care Representatives Job For Graduates In A Shipping Company by Realayomide: 11:29am On Dec 07, 2015 |
Employer: First Freight Logistic Services Limited Job Title: Customer Care Representatives Division: Customer Care Department: Customer Service Reports To: Administrative Manager Job Location: Lagos We are fast growing Shipping and Logistics Company, committed to deliver a complete range of shipping services, designed to fit shipping requirements of all kinds. We are currently recruiting graduates for the above mentioned position Scope of Responsibility • Efficiently and effectively resolve issues presented by our customer’s end users over the e-mail, receipt and chat systems. • Always follow designated scripts and converse with customers using an alert and positive tone. • Attracts potential customers by answering product and service questions; suggesting information about other services. • Become proficient with help desk software utilizing the receipt entry system. • Participate as a positive, supportive team member with a consistent goal in meeting customer satisfaction metrics. • Maintain excellent communication with coworkers and supervisors. • Provide feedback and review of customer service processes • Maintain a high degree of competency in chat accuracy • Prepares customer service summary reports and co-ordinates the handling of difficult and/or unusual situations • Ensures/provides quality service to both internal and external customers. • Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues. • Contributes to the development and maintenance of standards, policies and procedures regarding customer service • Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures. • Facilitates the collection of competitive information in order to monitor business trends and opportunities • Maintains customer records by updating account information. Remuneration: N100000 – 120000 Plus incentives, allowances and bonuses Professional and Academic Qualifications; • A minimum of HND or its equivalent from a recognized tertiary institute • Professional qualifications from a recognized professional boards, will be added advantage Working Experience; • Minimum of a year working experience • Telecommunication or customer care representative experience in a shipping company will be preferred Minimum Required Skills: • Must be able to follow multiple processes accurately. • Must be an expert with live chat communication and reports • Excellent Interpersonal and Communication skills • Strong organizational and time management abilities • Good Leadership qualities and Decision making skills • Great attention to detail • Great Multi tasking skills • Competency in Computer skills • Able to work independently and as a team How to Apply Applicants who meet the following requirements above should begin the application process by submitting their resume and a short application letter to info@firstfreightlogisticservices.com Application Deadline: 8th January 2016 5 Likes 5 Shares |
(1) (Reply)
Zen/mgt / 2rd Febuary 2016 Job Vacancies On Nigerian Companies / Vacancies For Tuesday; Positions In The North, West, East And South
(Go Up)
Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 8 |