Employer: First Freight Logistic Services Limited
Job Title: Customer Care Representatives
Division: Customer Care
Department: Customer Service
Reports To: Administrative Manager
Job Location: Lagos

We are fast growing Shipping and Logistics Company, committed to deliver a complete range of shipping services, designed to fit shipping requirements of all kinds. We are currently recruiting graduates for the above mentioned position

Scope of Responsibility

• Efficiently and effectively resolve issues presented by our customer’s end users over the e-mail, receipt and chat systems.
• Always follow designated scripts and converse with customers using an alert and positive tone.
• Attracts potential customers by answering product and service questions; suggesting information about other services.
• Become proficient with help desk software utilizing the receipt entry system.
• Participate as a positive, supportive team member with a consistent goal in meeting customer satisfaction metrics.
• Maintain excellent communication with coworkers and supervisors.
• Provide feedback and review of customer service processes
• Maintain a high degree of competency in chat accuracy
• Prepares customer service summary reports and co-ordinates the handling of difficult and/or unusual situations
• Ensures/provides quality service to both internal and external customers.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.
• Contributes to the development and maintenance of standards, policies and procedures regarding customer service
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
• Facilitates the collection of competitive information in order to monitor business trends and opportunities
• Maintains customer records by updating account information.

Remuneration: N100000 – 120000 Plus incentives, allowances and bonuses

Professional and Academic Qualifications;
• A minimum of HND or its equivalent from a recognized tertiary institute
• Professional qualifications from a recognized professional boards, will be added advantage

Working Experience;
• Minimum of a year working experience
• Telecommunication or customer care representative experience in a shipping company will be preferred

Minimum Required Skills:
• Must be able to follow multiple processes accurately.
• Must be an expert with live chat communication and reports
• Excellent Interpersonal and Communication skills
• Strong organizational and time management abilities
• Good Leadership qualities and Decision making skills
• Great attention to detail
• Great Multi tasking skills
• Competency in Computer skills
• Able to work independently and as a team

How to Apply
Applicants who meet the following requirements above should begin the application process by submitting their resume and a short application letter to info@firstfreightlogisticservices.com

Application Deadline: 8th January 2016

Why does first freight logistics not call peephole when they submit CVs. Yet it's the same role they are asking for all the time.

I know qualified people that I can refer but the issue is, would they be called up?

Why does first freight logistics not call people when they submit CVs. Yet it's the same role they are asking for all the time.

I know qualified people that I can refer but the issue is, would they be called up?

i tire ooo! This is like the third time they're advertising this same role in less than 3 months!

...

I sent my cv to the email it keep on bouncing back please help

GNLD tinz. from exp.
Regards.