IBEXY:


One ticket booked in one transaction for "to" and "back" from Nigeria.
For only me.

Lexusgs430:

All you owe them is £200.00
NB: Does the small print stipulate a timeframe on notification for cancellation?

IBEXY:
Update:

I now have a confirmation/ agreement from Arik Air that I should get the refund I was expecting: £1120.66
Instead of £721.86

Recall:

- The amount I paid for my ticket: £1320.66

- According to the e-ticket T&C, Refund charge is: £200.

- Instead Arik Air decided Refund charge should be: £598.8

- If I had agreed to pay, I would have lost a whooping: £398.8

Its been over 2 weeks since they agreed to pay me back the correct amount.
The new problem is to get them to actuality pay up.

Moana:
Go to their offices

SenJoe:


If you get there, make sure u create a good scene, and tell them u will be back in 48 hrs, if the refuse to refund.

Moana:
this one wants to get you arrested

SenJoe:


Are you the Op?

What warranted that insult?

Pls, I don't deal with people that lacks respect.

Moana:
which one of those words is an insult?

IBEXY:
Update:

I now have a confirmation/ agreement from Arik Air that I should get the refund I was expecting: £1120.66
Instead of £721.86

Recall:

- The amount I paid for my ticket: £1320.66

- According to the e-ticket T&C, Refund charge is: £200.

- Instead Arik Air decided Refund charge should be: £598.8

- If I had agreed to pay, I would have lost a whooping: £398.8

Its been over 2 weeks since they agreed to pay me back the correct amount.
The new problem is to get them to actuality pay up.

IBEXY:
Believe it or not, this is still going on. Cant say a lot for legal reasons.

nnenneigbo:
Can people all come together and take them to court?

Lexusgs430:


Like a class action?
Is Arik Air out of administration?

SageTravels:
This long process is the main reason i advise people to forget about refund on Arik. I wrote on why passengers should forget about arik Air refund. You can read it https://www.sagetravels.com/why-you-should-not-refund-arik-air-ticket/

I pointed out other things or better was to utilize your unused Arik Air ticket instead of asking for a refund. I talked about how to open the ticket, Changing the ticket etc is better than refund.

lorhema:


True. It's better to use the ticket than get HBP pursuing them for a refund.

When the family travelled to Lagos last year Arik cancelled the flight and said we should contact customer care. We jejely went to the airport the following day determined to get on the plane since we had our tickets and they were the ones who cancelled the flight.

My uncle had followed them up for a refund on his West coast flight ticket till I felt sorry for him.

Eventually, they insisted they had paid him but there was no sign of such a payment to his account
.

That was the episode that made me know refunds are a difficult issue with Arik.

aieromon:
Keep on disturbing them especially by email. It took me three months to receive a refund in 2014. They will eventually send you a refunds form to complete. From there,you will need to follow up with your bank because in my case then,the airline authorised a refund of the money but my bank didn't act on it.

aieromon:


I'm back in this mess due to their incompetence. Ticket was purchased for a rare flyer so opening the ticket is not an option. Let's see how long this process takes.

https://www.premiumtimesng.com/business/business-interviews/414558-passengers-groan-as-aviation-unions-shut-arik-operations.html

IBEXY:
Can someone please tell me what else I need to do to get Arik Air refund my money? Its been more than 40 days since I first requested for refunds after I duly wrote to the refunds department as I was instructed. Ever since then, all calls to them result in any of the following:

a) The phone rings indefinitely - sometimes up to 15 to 20 minutes
b) On some days, after a long time, someone picks and immediately drops the call.
c) The phone is engaged indefinitely
d) On the 2 occasions I got through to them in the last one month, I had to use a different number. Its like they are bent on holding out on my money as long as possible..

I have been calling the following numbers (which I got from either the email response I got initially or from the only times I got through or from their website.)

08077791655 - Call Center Supervisor
08077791310 - Refunds
08077791683 - Refunds
+234 (0) 1279 9999 - Customer Care Centre

I have written to the following email addresses to no avail. :
- arik.refunds [at] arikair.com (got a response once to acknowledge me and thats it.)
- customerrelationsdesk[at]arikair.com
- Callcentre.Supervisor[at]ArikAir.com


I paid a lot of money to Arik for my ticket, especially, as I bought the ticket last minute before Christmas. I could have gone to another air line but in the spirit of a patriotic Nigerian, I decided to go with our own thing. I still believe I made the right choice and this is but an administrative oversight.

Has anyone else had this experience and how did you eventually get your cash back. What more or who else should I contact?

Arik Air, a commercial airline in Nigeria, has refunded N76,000 to Kingsley Kwem, a resident of Imo State for a failed Lagos-Owerri flight.

Kwem told FIJ that the company credited his account with the air ticket fee on March 27, 2023.

“I am glad to let you know that Arik Air refunded my money on Monday. I was really surprised by the alert. I am grateful to FIJ,” Kwem said.

FIJ earlier reported how the airline company failed to refund the ticket fee after it canceled its scheduled operation for the Lagos-Owerri route on October 25, 2022.

Arik Air has refunded the sum of N370,000 to Saiki Muktar, the Abuja resident whose money was withheld for a month.

This came less than 24 hours after FIJ reported how the airline company withheld the source’s money after a failed flight.

Muktar told FIJ he was happy the airline company refunded him in full. He said the company refunded him on Wednesday.

He said he booked a Lagos-to-Abuja return ticket for February 24 for his family but had to look for an alternative when the company disappointed him.

He said that immediately after he arrived in Abuja, he went to the Arik Air office and asked the company to refund him, but the company did not do so until FIJ’s intervention.