This learning intervention program will:
• Increase customer satisfaction through agents who are thoroughly trained in how to exceed service standards

• Enhance customer satisfaction and retention as agents better understand their contribution to the organization bottom line.

• Enhance representative skills for customer loyalty and repeat purchase

• Increase staff productivity and organization return on investment

Key Learning Outcomes
• Customer Service Concepts and Principles
• Service Policies, Processes and Procedures
• Understanding Customer's needs and Expectations
• Communications and Connecting with Customers
• Complaints Management and Conflict Resolutions
• Customer experience and relationship Management
• Customer Service Teams and team motivation.

Scheduled Of Our Open Programs: A new class commence every

1st Saturday of the month for 6 weekends. 9:00 am – 3:00 pm
Please be registered 2 weeks before the commencement of a new class.

Course fee; 30,000/participant
For Registration contact
08064835757