This is a welcome development , I can see then working but how effective is their order?
Cos I am seeing multi choice going to court to get a different judgment.
Nothing had been done about MTN and when are we going to start protecting the citizens against our own indigenous companies and goods?

Make I do go find my dstv for d corner wey I keep am, maybe dem go begin get sense now.

Like dstv, Like mtn. Jobbing Nigerians it didn't corruption

babajay69:
It's about time CPC. DSTv have been taking consumers for granted in this country simply because they believe that the Govt won't do anything to protect her citizens.
In South Africa they wouldn't dare do what they're doing in Nigeria.
(1) Removing channels at will.
(2) Channels disappearing for days without any explanation or compensation.
(3) Cutting off a subscriber 6am on your expiration day not withstanding when you paid your subscription.
The CPC should focus their attention to Gotv as well. A lot more people use this product and are being cheated terribly.
They should force multichoice to install a pay per view format that makes you pay only for what you view.
It is done in SA so it should be practised here.

Is it a must to patronize DSTV?

I still haven't seen d part whr ss3 will be free-to-air

electron:
CPC needs to study the DSTV technology. With th current decoders, it is not possible. The decoders can only receive signal, it cannot send out signal.,Only toll free number achievable.

Go back and read the post again. where did you read about decoders sending signals. Everything the CPC is requesting is achievable. Sometimes when you subscribe, it will take up to two days for the channels to come up, yet the billing starts counting from the day that you load the recharge pins.

Get connected to free to air and set yourself free for life.

Nigerians always like headaches. DSTV is not the only cable company. Everything cpc said is mere propaganda. If we mean business, the most effective way is to "quit their as.s"

This is grossly not enough, we should start enjoying "PAY AS YOU GO" or per viewership .

The Telecomms have made it fair with per sec billing, While not the "pay Per sec Viewship"

basisop:
They will go to court, bribe a corrupt judge and judgement will be given in their favour, then it is business as usual.

Justice Yunusa and co but don't forget they will later argue the money is for his dog naming.

basisop:
They will go to court, bribe a corrupt judge and judgement will be given in their favour, then it is business as usual.

Justice Yunusa and co but don't forget they will later argue the money is for his dog naming.

Pls someone should help summarize

antosly:
This's exactly wat ncc would av done to mtn not a fine that av finally turn dem to looters, wic every mtn subscribers are nw forcefully subscribing to every plan under a must so as to enable dem pay dey fine

nah Nigerians they cause problem for this country,can't you port to another network?

I still don't know what people are still doing with DSTV. I have ported a longtime ago and am enjoying my CTL very well. Pay 3k and watch all the premier leagues, champions league , FA cup, La liga , ligue1 , MLS championship matches at a go. For the ladies u have Ur Zee channel , sound city what else do I need again ?

electron:
CPC needs to study the DSTV technology. With th current decoders, itis not possible. The decoders can only receive signal, it cannot send out signal.,Only toll free number achievable.

Story story o. They should get a technology that will enable them do that. Like they do in SA.

I wonder why them Femi Falana and the Agbakobas of this country are not taking this fight to DSTV? Oh I forgot they could afford to pay for premium. No one to fight for the masses.

nickxtra:
The Consumer Protection Council (CPC) has ordered MultiChoice Nigeria Limited in the provision of its Digital Satellite Broadcast Television (DStv) to compensate consumers within 90 days and introduce toll-free lines to them, following confirmation of its investigations on allegations of violations of consumer rights. Consequently, the Council in Abuja yesterday directed DStv to release of free-to-air channels, even when subscription expires; compensation consumers across board for lost viewing time and reasonable equitable spread of popular sports channels, among others. Director General of CPC, Mrs. Dupe Atoki, expressed optimism that compliance with these reforms would bring about a new dawn for Nigerian consumers, who would henceforth enjoy value for money in their engagement with the company. Atoki reiterated the Council’s commitment towards sanitising the nation’s market-place for the benefit of consumers, assuring that no stone would be left un-turned to ensure it is no longer business as usual and shoddy service delivery becomes a thing of the past in the country. According to her, “During the course of our investigations, the Council observed that the company’s billing system, whereby “billing is not contemporaneous with the provision of service” was not in the best interest of consumers and therefore ordered MultiChoice to install a billing system that ensures billing starts with the provision of service” She said that the pay-television company was also ordered to within 90 days provide across board compensation to its subscribers, considering the fact that many of them have over time lost legitimate and paid viewing time by its conduct of not restoring service contemporaneously after payment as well as other instances of disruptions. MultiChoice was ordered to keep local and free-to-air channels open so that subscribers would have the opportunity of watching these channels, even when their subscriptions have expired. DSTv was also instructed to present written assurances in line with Section 10 of the Council’s enabling law that it will not engage in any conduct which is detrimental to the interest of consumers. In the same vein, the company shall for 18 months from the date of the orders, subject its processes to the Council’s inspection to ensure compliance with the directives contained in the orders. Similarly, the company was also directed by CPC to within 180 days adopt a “technology that supports suspension of service when subscribers are otherwise unable to enjoy their service on account of being away for a limited period of time”, provided such a request for suspension of service is done for a period of between 7 to 14 days and not more than twice in a year with a 72-hour notice to MultiChoice. On non-availability of popular channels in certain bouquets, the Council ordered the firm to within 90 days ensure “a reasonably equitable spread of popular sports and other channels hitherto concentrated in its premium bouquet over all available bouquets”. In order to aid easy and fast access to the company by subscribers who wish to make complaints or enquiries, CPC directed MultiChoice not only to maintain local toll-free telephone access lines for its call centres, but should also ensure the call centres operate for longer hours during public holidays and weekends. MultiChoice was also directed to formulate within 90 days a written compensation policy which should “outline amongst other things, the procedure for compensating subscribers for injury they suffer on account of MultiChoice conduct and take into consideration not just viewing time lost, but inconveniences suffered by subscribers”. The Council further directed MultiChoice to “develop a Customer Care Manual which shall contain mechanisms to address customer complaints in an accurate, friendly, timely, efficient, courteous and honest manner”. It was also directed to ensure that the list of all its accredited dealers and installers and their details be freely given to its customers at the point of subscription and also made available on its website and other information channels. In addition, the pay-media company is not only to ensure these accredited dealers and installers carry certified means of identification issued by it, subscribers must also be periodically educated on the means of identification, while it should also reasonably and adequately compensate subscribers where they experience loss of signal on account of faulty, poor or unprofessional installation by agents of MultiChoice. On the pay-television firm’s agreements with its subscribers, the Council disclosed that several provisions of the Service Level Agreement and the Terms and Conditions of Subscription signed on by subscribers were found to be grossly unfair, unjust and one-sided, directing that such provisions should be expunged, re-drafted and submitted to the

Read more at: http://www.vanguardngr.com/2016/02/cpc-confirms-dstv-violates-consumers-rights-orders-90days-ultimatum-for-compensation-toll-free-lines/

Mehn,i sense heavy fine on the way.....Brace up Multichoice

nwakibie3:

Is it a must to patronize DSTV?

It's not a must but when out local TV stations are basically shitty what do you expect?
If we had better alternatives then we wouldn't have to contend with all this rubbish.
But it is what it is. So we have to demand that they do business the way they do it in South Africa after all it is not free.

Make them continue




TSTV don land