Fidelity bank is a great bank, no doubt. They have the best/most favorable exchange rate in the country. But, their customer support is nothing to write home about.

Can you imagine, I had a problem and went to complain... I was told to wait for 5 working days (which I did). The problem wasn't rectified, so I went back to the bank to find out why the problem hasn't been reversed, only to find out that, my request/complaint had not even been looked into.

The issue I had was, I went to withdraw money at an ATM. I was debited, but the ATM didn't pay me. That's what Fidelity can't handle like other banks do? ¿¿¿

Others banks will automatically refund you that same day, if you have this issue, but not FIDELITY... They'll tell you to wait between 5 to 8 days!!!!!!!!!!!!!!!! What a waste!!! - -

The customer care guy resent my request to "those in charge", and they told him to tell me to wait another 13 days!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I must stress how incompetent that sounds.

I'm optimally vexed at this point, and will not leave the bank until my money is refunded. What the hell is all this rubbish?

Update: While I was still typing this, a guy and a lady came in with the same complaint.

NOT TO MENTION THE FACT THAT THEY DON'T EVEN HAVE A FUNCTIONING PHONE CONTACT. THE ONLY WAY YOU CAN CONTACT THEM IS THROUGH LIVE CHAT OR EMAIL... I NEED TO CLOSE MY ACCOUNT WITH THEM SOON.

Complain till u go to access bank, then u will get d worst customer service in ur life, slow(not long) queue with arrogant attendants.

BLINGZ88:
Complain till u go to access bank, then u will get d worst customer service in ur life, slow(not long) queue with arrogant attendants.

With regard to this problem, Access will refund you quicker than Infidelity.

Hi Catalyst007, Most Nigerian banks are like that. Recently had an issue with the GTBank, I call their contact center and had to narrate my issue to every personnel I spoke with which I think is very bad. If only they take advantage of CRM application where customer's complaints and resolutions history can be viewed at a glance to help customers at all times. @Catalyst007, hope the web chat was helpful? otherwise call 01-4485252 or 08003-433-5489 these details are on Fidelity Bank's website (www.fidelitybank.ng).

For me i hate to call their contact center because they

Catalyst007:
Fidelity bank is a great bank, no doubt. They have the best/most favorable exchange rate in the country. But, their customer support is nothing to write home about.

Can you imagine, I had a problem and went to complain... I was told to wait for 5 working days (which I did). The problem wasn't rectified, so I went back to the bank to find out why the problem hasn't been reversed, only to find out that, my request/complaint had not even been looked into.

The issue I had was, I went to withdraw money at an ATM. I was debited, but the ATM didn't pay me. That's what Fidelity can't handle like other banks do? ¿¿¿

Others banks will automatically refund you that same day, if you have this issue, but not FIDELITY... They'll tell you to wait between 5 to 8 days!!!!!!!!!!!!!!!! What a waste!!! - -

The customer care guy resent my request to "those in charge", and they told him to tell me to wait another 13 days!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I must stress how incompetent that sounds.

I'm optimally vexed at this point, and will not leave the bank until my money is refunded. What the hell is all this rubbish?

Update: While I was still typing this, a guy and a lady came in with the same complaint.

NOT TO MENTION THE FACT THAT THEY DON'T EVEN HAVE A FUNCTIONING PHONE CONTACT. THE ONLY WAY YOU CAN CONTACT THEM IS THROUGH LIVE CHAT OR EMAIL... I NEED TO CLOSE MY ACCOUNT WITH THEM SOON.