Problem solved!!!


When Konga introduced their monthly subscription I was totally against it, it wasn't like their service was stellar;they don't deliver orders on time, payout is always late, so what exactly am I paying for? But what can I do, I am located in Abeokuta not Lagos so my option was very much limited. I tried making the payment through their site via kongapay and debit card and they didn't disappoint, payment didn't go through obviously they weren't ready.

I called their customer care and I made a transfer, tomorrow would make it 2 weeks since I paid and my store subscription and nothing has been done, I have sent over 30 emails yet no solution, I have spent almost the same amount I paid for store subscription on credit to call their customer care yet no solution what I keep getting is we would handle it within 24 hours yet nothing has been done and the annoying thing is they have confirmed payment but won't update my store, I have spent over 50K on goods now I need to sell but I can't.
Are there other sellers out there witnessing such and if you experiencied such what was the solution?

nairamaverick:
Please Pardon My Strong Title, I am Trying To Get Necessary Attention.

When Konga introduced their monthly subscription I was totally against it, it wasn't like their service was stellar;they don't deliver orders on time, payout is always late, so what exactly am I paying for? But what can I do, I am located in Abeokuta not Lagos so my option was very much limited. I tried making the payment through their site via kongapay and debit card and they didn't disappoint, payment didn't go through obviously they weren't ready.

I called their customer care and I made a transfer, tomorrow would make it 2 weeks since I paid and my store subscription and nothing has been done, I have sent over 30 emails yet no solution, I have spent almost the same amount I paid for store subscription on credit to call their customer care yet no solution what I keep getting is we would handle it within 24 hours yet nothing has been done.
Are there other sellers out there witnessing such and if you experiencied such what was the solution?

keep calm bro. That email that was sent to you for subscription payment, Check the mail, you'll find a phone no of the rep that's incharge of your subscription payment. Its not the normal landline konga phone no. Call the no and speak with the rep. All the best.

Wow ... I did mine and my store was restored instantly . kust be calm & call the nos as the above person said.

I no longer have that mail please can youi send the number

kennyman2000:


keep calm bro. That email that was sent to you for subscription payment, Check the mail, you'll find a phone no of the rep that's incharge of your subscription payment. Its not the normal landline konga phone no. Call the no and speak with the rep. All the best.

I no longer have that mail please can youi send the number

purplecircle:
Wow ... I did mine and my store was restored instantly . kust be calm & call the nos as the above person said.

nairamaverick:
I no longer have that mail please can youi send the number

send me a mail.

Kehindeadebayo4@gmail.com

Ok I will

kennyman2000:


send me a mail.

Kehindeadebayo4@gmail.com

nairamaverick:
I no longer have that mail please can youi send the number

Here0809 460 5555.

That's customer care number, the same number I have been calling.

purplecircle:


Here0809 460 5555.

nairamaverick:
That's customer care number, the same number I have been calling.

Thats the nos in the mail.. But call this one 01 460 5555

Thanks but both are customer care line

purplecircle:

Thats the nos in the mail.. But call this one 01 460 5555

nairamaverick:
Thanks but both are customer care line

Ofcourse they are customers lines. If you listen well there something about press 2 for seller option. Or just send them a mail

I will keep doing both,the annoying thing is they have confirmed my payment but won't update my store

purplecircle:

Ofcourse they are customers lines. If you listen well there something about press 2 for seller option. Or just send them a mail

nairamaverick:
I will keep doing both,the annoying thing is they have confirmed my payment but won't update my store

Just keep calling & sending mail.

Yes, I will. Sent over 10 emails this morning

purplecircle:


Just keep calling & sending mail.

nairamaverick:
Yes, I will. Sent over 10 emails this morning

Even i have an issue this morning, sent mail just now. Fers sometin wrong with cropping pics. Sent mail onboarding@konga.com

Thanks

purplecircle:

Even i have an issue this morning, sent mail just now. Fers sometin wrong with cropping pics. Sent mail onboarding@konga.com

Problem solved!!!

nairamaverick:
Problem solved!!!

Great