BuddhaPalm:
Your posts reeks of so much entitlement that it borders on funny.

First, no one owes you anything because you are a "graduate".

The world will pay you the market value for whatever service you render.

Maybe your work hours could be improved. But that's about it.

If you want more money, then you have to find a way to provide more value to others.

Princedapace:


Have u heard of low morale before? Customer service in Nigeria is not bad becus of phone u are talking about, it is bad becus people aren't happy wit the job and are doing it becus of no job and are constantly using the means to check for another job. Treat ur workers rightly and they will gladly do away with certain things... Customer service is poor becus of bad work condition...well, u really don't understand the shit that goes on in there...sad and frustrated staff

All these big firms aren't doing this outsourcing thing becus of the money...they are doing it becus of the greediness of the few. Outsourcing is a global game but I trust Nigerians , they will always use in a wicked manner....this must stop if we voice out really hard...I will do my very best to get this heard to major media outfits...I need few of them to do under ground cover story on this issue including foreign media houses...

It is not really about me...I av been into fiverr for years now and I make reasonable income to back up but I pity those who are heavily affected ... My issue is why this wicked act? Not really fair and this must stop..

Bollinger:


It's a free economy bro. If you want to change it ask your senator to sponsor a bill to stop outsourcing. Until then, MTN is not doing anything illegal. Almost every company around the world does it. It's unfair, I get it, but it is not illegal.

BuddhaPalm:
Your posts reeks of so much entitlement that it borders on funny.

First, no one owes you anything because you are a "graduate".

The world will pay you the market value for whatever service you render.

Maybe your work hours could be improved. But that's about it.

If you want more money, then you have to find a way to provide more value to others.

ROSYL:


You are kidding, right? They are using their phones to apply for jobs at work? Oyaa people look at this! Well, I just got to work, and morale here is low too, but you guess what, I'm still gonna put my phone away and concentrate on my work!

akanbiaa:
Even when it does not folow the laid dowm minimum wage scale? and inhumanity and exploitation?

Bollinger:


Don't accept a position there.

akanbiaa:
And if those are the few available positions?

Bollinger:


Then it is all up to you. You can either reject the position because of their crappy work conditions, or take it and like by their renumerations and policies.

akanbiaa:
In summary thats voluntary slavery induced by circumstances and limited choice, definitely something can be done about that.

OgaSirAde:
Op dat was my first job 2years ago when I finished my NYSC. Infact I was asked to resume 1months to rounding off NYSC. Well I took it mayb cos it was IB and cost of living is low and good but I was demoralised start wit 35k for 3months den 40k to 46k plus yeye bag of rice and groundnut oil @ xmas and the sight of the indians (Sandeep, Alooup and others) were annoying. I always dread going to work and always wished my off days were forever. Well left since d only thing it added to me was my CV (work experience)

Bollinger:


Which is why I told the first poster to get with his senator to sponsor a bill to change the status quo.

akanbiaa:
Such companies always oils the greed of our politicians with indirect bribes.

Princedapace:


I think is deeper than that bro....check out in this case of Mtn and ISON BPO...when you break down the money Mtn must he spending per CCR, it should be close to 100k...why not take it up and pay them that and avoid other bonuses you give to your real staff? At least, these workers can be useful with such pay not with the low pay given to them by the company you offered the contract. I think it is deeper than the time and money thing. I think some people within the company may be making real money from this outsourcing of a thing. Nigerian graduates are really suffering. This society is unfair. What is 35k to 45k per month with all the stress associated with the work and the state of the economy?

Marxxx:
You outsource for three reasons...but let me tell you, there are jobs not meant for graduates. A CCR is not a graduate job. To be frank. A graduate is trained to manage. To be a manager. CCR positions are meant for O'level holders. It is because of the the high unemployment rate that is why you see graduate taking up jobs not meant for them. Same goes for bank tellers and counters. These positions were initially designed for O'level holders....but because graduates are willing to take up these positions...shit happens
To the subject:

When you outsource, you are not liable or responsible for the staff....meaning you do not need to pay welfare packages like housing, transport, furniture, education, lunch etc

You don't think twice if you want to send them packing because you do not need to pay he/she off. No settlement.

With all these off your neck there will be so much profits for the greedy shareholders to share.......