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Airtel CSR Has To Be The Worst In Nigeria. - Phones - Nairaland

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Airtel CSR Has To Be The Worst In Nigeria. by RandomVic(m): 4:19pm On May 15, 2016
[b]I subscribed to Airtel's 1gb for 1k Android plan on April 12, a plan which didn't take me up to 10 days to exhaust, it's no secret Airtel's zaps data twice as much as other networks. Only for airtel to autorenew my subscription the moment i credited my line with 1k to subscribe to bb monthly, this happened May 13. I never knew autorenew existed on airtel network. I never wanted an autorenew. I never wanted this plan since they were better plans been rolled out. I wanted airtel to take back their 1gb and refund me my 1k which seem like a fairly easy thing to do, considering the fact that I haven't even touched the data and it was still in the same damn day. So I called CC, a guy picked the call only for him to drop the call just like that, I called the second time, a lady picked she did a check up on my number, she assured me that all will be sorted out before 12hrs, that was on the 13th some 48 hours ago now! I have called CC up to 10 times now, they all seem to say the same damn thing! 12hrs 12hrs 12hrs! What's wrong with airtel for God's sake?! Why are they so appalling? You might want to know I was in Similar situation with etisalat last year. Etisalat sorted out everything the very moment I spoke with a customer rep, my credit was refunded the data was removed, simple as ABC. Is 1k too big for airtel to relinquish? Their 1gb is just sitting their for two freaking days now. I'm just tired with airtel aswear![/b]
Re: Airtel CSR Has To Be The Worst In Nigeria. by adedara9: 8:34pm On May 16, 2016
Please tweet @airtel_care for prompt resolution.
Re: Airtel CSR Has To Be The Worst In Nigeria. by RandomVic(m): 8:52pm On May 16, 2016
Please tweet @airtel_care for prompt resolution.

It has finally been resolved after waiting 72 hours, really quite slow from airtel. Kudos to them anyway.
Re: Airtel CSR Has To Be The Worst In Nigeria. by adedara9: 11:33am On May 17, 2016
Kindly contact the network via 08085366022 as a closure is needed on this issue.

Thank you.

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