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Nairaland Forum / Science/Technology / Phones / 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions (21270 Views)
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10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by tosyne2much(m): 2:04pm On May 20, 2016 |
Just when you call to complain about your data or credit deduction, there's every possible means of these agents to pin the blame on you so as not to refund or reimburse your credit or data. Source: http://tosyne2much..com/2016/05/10-excuses-call-centre-agents-use-to.html 34 Likes 6 Shares
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Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by wristbangle: 2:04pm On May 20, 2016 |
I don't think I have any point to add because OP has said everything. Sometimes last month, I called a MTN customer care rep to lodge my complaint of unnecessarily airtime deduction I often experience during mid night when my phone is switched off. She checked my line and after 5mins, she told me to call back that there is an upgrade ongoing on their system. After an hour, I dialled 180 as another person picked my call and he said I made a call during so.. so...period in the mid night, that I should check my phone. I told him that there is no way this could have happened because I am the only one sleeping in my room and my phone is switched off, right beside me on the bed. He re - checked and said I actually subscribed for one Chelsea sms alert. I replied him that even if I am to subscribe for clubs update, I can't subscribe for chelsea because I am a Man utd fan of which in my life I have never subscribed for any sms alert. Later he told to call back that their system is down. Honestly I don't know why these agents lie. Is that what the telecom coys tell them to do? 34 Likes 2 Shares |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Aminat508(f): 2:04pm On May 20, 2016 |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Charles4075(m): 2:07pm On May 20, 2016 |
Wristbangle and Aminat508, I nor like wetin una do ohh. Na me suppose get that space 1 Like 1 Share |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by VampireeM(f): 2:14pm On May 20, 2016 |
Lol. I can feel your pain tosyne2much, but you wont blame those agents because they ve daily targets to meet and then talking to too many customers for long hrs can be so exhausting. Talking from a CSR point of view, Some customers are terrible liars and a nusciance that even when a run check on their line there wont br any deduction but a random call they made or some VAS they activated though these most of these network outsourced coys forcely activate some services for customers without their permission... Anyways, I do go the extra mile to help out my customers and give them solutions when ever they complain about deduction or have any issue on their line or wrt to any coy brand i'm repping because I know what the feeling is like and as a CSR its my job to keep my customers happy no matter what... Vizkiz can testify to that 7 Likes 1 Share |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Israel5(m): 2:19pm On May 20, 2016 |
Pls hw cn i stop dis unnecessary adverts nd phone calls frm ntwrk. I used d codes nd then there's an option of type 'stop'(smethng like tht) to opt out bt i culd only type wit numbers. Im using a Nokia C2 btw. #laff me. Ur biz. |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Mediapace: 2:21pm On May 20, 2016 |
This guy named Tosyn or wetin be the name sef,why are you just changing techniques everyday When did you start posting topics in the afternoon Shebi na evening be your target,no wonder bangle and Aminatu stole my spot !!! Don't worry i'll forward your matter to supreme court Lemme add mine befor Nemesis start catching UP : 11.Your aren't the owner of the sim : If am not the owner then who is I remembered the time i called one MTN customer care agent with a sim i borrowed from my sister,the guy asked for my name and i told him my own name and he said i have to give the sim back to the owner before they can rectify the problem. The next thing i did was to rain curses on the man cos my sister is no longer living with us!! Till today i never return back to MTN 9 Likes 1 Share |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by titiakins: 3:06pm On May 20, 2016 |
They always have excuses to push you away |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Segadem(m): 3:07pm On May 20, 2016 |
op, how come u know all their excuses? U don become regular customer of CC be that The last time I call them was 2014 ,and I kept on waiting for like 1hr plus and the next thing i hear was " sorry our representatives are very busy,plese call back or visit our website www." Hmmm, then I be like 8 Likes
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Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by 20bc(m): 3:08pm On May 20, 2016 |
That's so true... There was one certain time like that MTN ate my card, I called for a refund and they told me they are working on it, hours later I called they are still working on it. Got so angry and entered into a heated arguement with the agent, boom they swtiched off my line..... I was like MTN abeg na, person nor fit play with una, na small thing like that day vex una............. Belive that at your own risk...... ♣♣♣ 2 Likes 2 Shares |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by lovelyadeola(m): 3:08pm On May 20, 2016 |
Nawao meanwhile checkout my signature
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Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by rawtouch: 3:08pm On May 20, 2016 |
that's how I called one evening and the person that picked was in a noisy place I could hear some1 at the background ask guy ur beer cold? smh |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Jaylovah(f): 3:09pm On May 20, 2016 |
So on point |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by firstolalekan(m): 3:09pm On May 20, 2016 |
Especially MTN AND GLORIFIED GLO VERY USELESS NETWORK |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Emeskhalifa(m): 3:10pm On May 20, 2016 |
reminds me of wen business was good in data reselling, my boss be like "tell them that you are havin network issues then u quickly deliver it" I was so slow at the beginin sha. |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Kufie(m): 3:10pm On May 20, 2016 |
Is any of these points true? |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by kingstylo01(m): 3:10pm On May 20, 2016 |
I'd e |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by pupsyd: 3:12pm On May 20, 2016 |
that's for Nigerians |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by konflems: 3:12pm On May 20, 2016 |
firstolalekan:No airtel |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by tosyne2much(m): 3:12pm On May 20, 2016 |
Mediapace:Be like say na afternoon sure pass today Btw, Lala no even let me correct my typo errors b4 him rush move am to FP.. Chaiii e pain me small oooo.. ** Life instead of Line ** |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Adebowhales(m): 3:12pm On May 20, 2016 |
Been Asking Myself... How Many Street, Houses Are In Sambisa, That People Keep Living There. 1 Like 1 Share |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by rosyandchic(f): 3:13pm On May 20, 2016 |
if i tell you guys my experience with mtn una go pity me I dey my own o, dey think about my life when this message from MTN entered my phone MTN better me, recharege #2015 to get 2015mb data. Valid for 30 days* The offer sounds good so I decided to try it. I started running around looking for money( na im pain me pass). Finally I was able to raise the money, I subscribed and 2015mb ie 2 gb was given to me , I happy well well. I will browse for a little while, log out and check my balance (that is what caused the problem). Whenever I dialed *123*4*2#, instead of my balance to show straightaway, a list numbering 1-5 will pop up. No 1 is to buy No 2 is to check balance No 3 is to cancel subscription No 4 is to cancel auto renew and so forth The next day, I was very busy in the morning, I was browsing and cooking at the same time. After a while, I checked my balance, and I got this message. *You have successfully cancelled your subscription.* Chei yippee, I don die ooo. i screamed I wore my clothe sharp sharp and started running to mtn office( it was when I reached their office that I noticed that I was not wearing bra choi!) As I was running ,swearing and cursing , I met one busy body woman in my area, she started shouting my name, Busy body: hey ! hey chy, where are you rushing to like that ? wetin be the problem? Me: Na mtn Busy body: mtn ke? Wetin they do you? Me: They thief my data wanna know what happened at mtn office? check my signature and search for the blog post *chei mtn better me don pepper me o* 2 Likes 1 Share |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Nobody: 3:14pm On May 20, 2016 |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by ladyF(f): 3:14pm On May 20, 2016 |
Very true. Sometimes they would keep you on hold till you sleep off with all their yeye music. That's how I bought airtel wazobia (N50) one time, only to check my balance and see 49.22? Hian!!! Where my almost 80 kobo go!!! I started to call and call, no be small wahala dem almost put me o!!! Chai!!! My 80 kobo just lost, till today nothing... Maybe I will even call to remind them this evening. It's [size=15pt]LadyF[/size] again 6 Likes |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Nobody: 3:15pm On May 20, 2016 |
rosyandchic: MTN is just a useless network.... 1 Like |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by leofab(f): 3:15pm On May 20, 2016 |
I was here |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by wristbangle: 3:15pm On May 20, 2016 |
VampireeM: Yes customers are liars but speaking as once telecom CCR, the kind of lies we cook for our customers is appalling. Anyway I blame the telecom coys because they give ridiculous call target per shift. To pick 160 calls within 7hours or 200calls for a night shift is kiling dear. 2 Likes |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by austinonyii(m): 3:15pm On May 20, 2016 |
...feel like slapping one of them anytime I call and they say dat I should call back......MTN is a pork meat |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by olarhtunji(m): 3:16pm On May 20, 2016 |
.the poster above me is nothing but an attention seeking LIER!!! oga dey use style give us meat pie you no n edible catering! . |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by ERONX(m): 3:16pm On May 20, 2016 |
What brand of Phone are u using Did you stream videos on Youtube |
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by STARSHYNE(f): 3:16pm On May 20, 2016 |
One CRS asked why I always on my data |
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