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In today’s Information Technology industry, every organization strives to provide accurate, prompt and quality solutions to its customers. The demands of a typical customer are built around an optimal solution, commitment, deadline-orientation and warm, trustworthy relationship. Each of the above factors is centered on one core factor, i.e., Quality Resources.

Microsoft Dynamics CRM Online Training Concepts :

MICROSOFT DYNAMICS CRM Online Training

Magnific online training offers the best MICROSOFT DYNAMICS CRM Online Training with the industry experts as their trainers. All the experienced certified tutors will share their experience, tips and tricks in the MICROSOFT DYNAMICS CRM Online Training course

MICROSOFT DYNAMICS CRM Online Training course details:

MSCRM Basics

MSCRM Introduction
MSCRM Architecture, Layers and Technology
MSCRM Basic Navigations
Accounts, Contacts , Activities

Sales & Marketing Management

Lead Management
Opportunity Management
Product Management
Campaign Management
Marketing List Management
Quotes, Order, Invoice Management
Competitors and Goal Management
Sales Literature and Marketing Materials

Service Management

Case Management
Service Management
Contract Management
Knowledge Base Article Management

Business Management

Fiscal Year, Business Closures
Goal Metrics
Facilities and Equipment’s
Queue management (Configuring POP3, SMTP, Gmail)
Resource Group
Quota, Sales Territories, Site Management
Subjects, Connection & Relationship Roles.

Administration

System Settings, Server Settings
Business Unit, Security Roles creations.
Field Security Profiles
Team, User Creation
Access and Privileges
Auto Numbering, Languages Settings

Database Management

Data Imports
Data Maps
Templates of Data Imports
Duplicate Detection Settings, Rules, Jobs
Bulk Deletion

Customization& Solutions

Customization of System Entity, Custom Entity
Entity Creation, Attribute Creations
Form Creation, Section, Tabs, I frames,
Relationship (1:N, N:1, N:N)
Views creation
Templates creation (Email, Contract, KB)
Understanding Solutions
Import & Export Customization

Document Management

Document Management
Share point Document Locations
Components Management

Report Management

Dashboard Creations
Customizing Reports

Import and Exports of Reports

Customizing RDL files with Business Intelligence Studio (Basic)

Goal Management

Goal Audit Settings
Entity and Field Audit Settings
Audit Log Management
Audit Summary

Workflow Creations

Process Creations
Process Triggers, Loops, Branch, Chain
Process Export, Import and Publish
Workflow Rules

Course Snapshots

Marketing Automation in Microsoft Dynamics CRM 2011(80290A)

Module 1: Introduction

Benefits of Closed Loop Marketing
Creating and Using Marketing Lists
Marketing Campaigns and Quick Campaigns
Quick Campaigns
Introduction to Marketing Campaigns
Creating a Marketing Campaign
Creating and Using Campaign Templates
Importing Leads

Module 2: Implementing and Managing Marketing Campaigns

Campaigns, Campaign Activities and Marketing Lists
Creating and Using Email Templates
Sales Literature, Products and Price Lists
Distributing Campaign Activities
Capturing and Viewing Campaign Responses
Working with Campaign Responses

Module 3: Analysis, Reporting and Goals

Analyzing Marketing Information with Lists, Views and Charts
Working with Reports
Creating and Managing Marketing Goals
Creating Charts
Customizing and Working with Dashboards
Sales Management in Microsoft Dynamics CRM 2011 (80291A)