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Nairaland Forum / Science/Technology / Phones / Which Network Provider Has The Worst Customer Service? (14555 Views)
Which Mobile Network Provider Currently Offers More Data Vol At A Cheaper Price? / Which Network Data Plan Lasts Longer? / Who Has The Worst Customer Care MTN, Airtel, Glo, Etisalat? (2) (3) (4)
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Re: Which Network Provider Has The Worst Customer Service? by DankemzI(m): 11:40am On Aug 09, 2016 |
Starcoms |
Re: Which Network Provider Has The Worst Customer Service? by Rekit: 11:42am On Aug 09, 2016 |
From my assessment, MTN has the best customer service among network service providers in Nigeria. Most of their agents are warmth, especially the males. |
Re: Which Network Provider Has The Worst Customer Service? by Limibanti(m): 11:43am On Aug 09, 2016 |
Airtel is the best, no network beats them in customer service 3 Likes |
Re: Which Network Provider Has The Worst Customer Service? by lakeside3020(m): 11:43am On Aug 09, 2016 |
lasisi69: lasisi69 is back.long live lasisi69,long live nairaland, 1 Like |
Re: Which Network Provider Has The Worst Customer Service? by nafson(m): 11:44am On Aug 09, 2016 |
Airtel Na dem worse pass... |
Re: Which Network Provider Has The Worst Customer Service? by Timba24(m): 11:45am On Aug 09, 2016 |
Berlyn:who tel u say mtn no dae pick their kalls |
Re: Which Network Provider Has The Worst Customer Service? by Billiondoe: 11:46am On Aug 09, 2016 |
Lilimax:Yea, Etisalat is good o but there data is something else there 1gb is for two hours o...scam people |
Re: Which Network Provider Has The Worst Customer Service? by callMeAlpha(m): 11:48am On Aug 09, 2016 |
kossyablaze:it's a lie,airtel is terrible,I was a victim of their wrongful deduction,I called them xterday,they lied dat i subscribed 4 some rubbish plans I know nothing abt,as soon as I request for a refund,the next thin I heard was "if dat will be all thank u for choosing airtel" nd they'll hang up on u b4 u even take d next breath....useless network...Etisalat is still nd will always b d best... |
Re: Which Network Provider Has The Worst Customer Service? by lasisi69(f): 11:48am On Aug 09, 2016 |
lakeside3020:lol... Babanla lakeside |
Re: Which Network Provider Has The Worst Customer Service? by techsparkhub: 11:52am On Aug 09, 2016 |
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Re: Which Network Provider Has The Worst Customer Service? by johnshagb(m): 11:55am On Aug 09, 2016 |
I Have one major line which is MTN. I don't know about others but their customer service is horrible. My last experience with the thieving network: I got this text from MTN ''You are a member of VIP class service (Subscription:N100/day) To opt out, Text STOP to 38427" You know my biggest mistake? I didn't text "stop" to 38427. That was how I was enrolled automatically Few days later, I realized they've been tampering with my airtime on a daily basis. I recharged #400 checked my balance and met #300 I called customer care immediately to pour in my anger: After 30 minutes a lady picked Agent: Yello this is mtn what's your complaint? Me: I recharged few minutes ago and #100 was deducted without any notification to that effect. What's going on? Agent: Okay sir, let me check your account on our system .....After waiting for like 10minutes, she dropped the call... I called the second time Agent : Yello this is mtn what's your complaint? Me: I narrated my story again Agent: Give me few minutes sir ....After 5 minutes she came back saying she cant access my accounts now and i would have to call back. Then I snapped... Me : Have you checked your fraudulent promo you guys enrolled me in unknown to me? with the number 38427 Agent : Oh, we are sorry sir, that seems to be the problem. We apologize for any inconvenience that might have caused you. Me : Remove my number from the promo now and stop enrolling people to services they didn't request for Agent : You have been removed sir. Check you phone for the sms. Thank you for using mtn Me: Thank you for stealing my money mf (In my mind) 1 Like |
Re: Which Network Provider Has The Worst Customer Service? by Emeka71(m): 11:56am On Aug 09, 2016 |
Glo and also etisalat. |
Re: Which Network Provider Has The Worst Customer Service? by Jerri7(m): 11:57am On Aug 09, 2016 |
Glo. Deducted my money for stupid daily N5 for facebbok when I have over 8GB balance, so they cant perform rollover, making me loose the balance of 8GB and since then, never picked my call. Na NCC be the next bus stop |
Re: Which Network Provider Has The Worst Customer Service? by Nobody: 11:57am On Aug 09, 2016 |
The thing about MTN.. Doesnt take long to reach their ccr's. Which is cool. |
Re: Which Network Provider Has The Worst Customer Service? by EpicMaurice(m): 11:59am On Aug 09, 2016 |
MTN is the worst. Each time i recharge they take everything. The worst part is that they wont even tell me when and why they are deducting so i'll know if i mistakenly subscribed to something. If i have above #100, they will be deducting the money in hundreds. If i have below #100, they take it in 50's. Below #50, they deduct in 25's. Me don tire for MTN sef. The best na airtel abeg 2 Likes |
Re: Which Network Provider Has The Worst Customer Service? by kizz007: 12:01pm On Aug 09, 2016 |
M.t.n no dey try @ all |
Re: Which Network Provider Has The Worst Customer Service? by waShine(m): 12:01pm On Aug 09, 2016 |
tribalwarlord: All dem na dsame dsame, na manage we dey manage gsm ntwk for 9ja o jare! 1 Like |
Re: Which Network Provider Has The Worst Customer Service? by Nobody: 12:03pm On Aug 09, 2016 |
if Airtel doesn't allow my data signal to show I will call heaven I swear. |
Re: Which Network Provider Has The Worst Customer Service? by livenletlive: 12:04pm On Aug 09, 2016 |
GLO . tHEY GIVE YOU ALL THE DATA AND YOU CANT USE COS IT NEVER WORKS. CALLS DONT GO THROUGH EITHER |
Re: Which Network Provider Has The Worst Customer Service? by seunny4lif(m): 12:04pm On Aug 09, 2016 |
All |
Re: Which Network Provider Has The Worst Customer Service? by rhektor(m): 12:08pm On Aug 09, 2016 |
MadCow1: What's this one saying again? 1 Like |
Re: Which Network Provider Has The Worst Customer Service? by VanBommel(m): 12:09pm On Aug 09, 2016 |
Glo first, very ba Internet. Empty-hen second, always adding extra seconds to my call time i.e. I make a minute call which is clearly shown on my timer and i'll see something like 65seconds when they send a notification. It's so pathetic, they're worse than credit card scammers. |
Re: Which Network Provider Has The Worst Customer Service? by MadCow1: 12:09pm On Aug 09, 2016 |
Re: Which Network Provider Has The Worst Customer Service? by ifexezim(m): 12:11pm On Aug 09, 2016 |
Mtn of course, they are criminals, they took away my #97 telling me u called an international number for 39 seconds meanwhile I only called Mtn number, abi 0703194...... No Mtn again?? |
Re: Which Network Provider Has The Worst Customer Service? by Nobody: 12:12pm On Aug 09, 2016 |
natasha: For A, MTN still lead in that area For B, MTN still has that issue For C, All the networks are at leverage in terms of call rates with the exception of those on 4g platform. Data wise glo is ahead followed by Airtel For D, Etisalat and Airtel are good in most locations For E, They all have bottleneck in reaching their customer care For F, Etisalat is the best in terms of quality service delivery but need to expand their network coverage and come out with mouth watering offers. They should shift from voice calls to data especially video calling, tele medicine e. t. c. MTN shouldn't relax as her competitors are not sleeping. 2 Likes |
Re: Which Network Provider Has The Worst Customer Service? by rhektor(m): 12:13pm On Aug 09, 2016 |
MadCow1: |
Re: Which Network Provider Has The Worst Customer Service? by christee(f): 12:14pm On Aug 09, 2016 |
GLO |
Re: Which Network Provider Has The Worst Customer Service? by Nobody: 12:17pm On Aug 09, 2016 |
MadCow1:I like your lie shall especially the last paragraph |
Re: Which Network Provider Has The Worst Customer Service? by kolaish(m): 12:18pm On Aug 09, 2016 |
1. MTN 2. MTN 3. MTN I LEFT MTN because OF THEIR BAD CUSTOMER SERVICE. I WENT TO THEIR OFFICE IN V.I. TO LAY A COMPLAIN BUT WAS SHOCKED ABOUT THE WAY THEY RESPONDED TO ME. INSTANTLY, I REMOVE THEIR SIM AND GIVE IT TO THEM AFTER 10 YEARS OF BEING WITH THEM. NOT MINDING THE FACT THAT THEIR IS ABOUT N1,800 CREDIT ON THE SIM LINE. I AM NOW WITH AIRTEL. 1 Like |
Re: Which Network Provider Has The Worst Customer Service? by rtmjohn: 12:23pm On Aug 09, 2016 |
etisalat |
Re: Which Network Provider Has The Worst Customer Service? by bunmioguns(m): 12:24pm On Aug 09, 2016 |
abdulskulboy: Etisalat has the best customer care service Airtel is the worst followed mtn i dont know about glo because i dont have any issue with them |
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