Tecno Phone Fraud: My Experiences in Carlcare Office in Wuse Abuja Nigeria

Carlcare Service Limited, is charged with the responsibility to provide professional service support to mobile phones and other electronic consumer products. Carlcare give support to android phones user provided such device has WARRANTY

My friends all knows me for one thing, my love for Tecno phones. I have this strange love for Tecno phone maybe it because it hardware are strong. Any time my friends decides to get at me they call me Mr Tecno. But with the latest treatment and behaviour I got from Carlcare staff at their office in Wuse Abuja. I have decided in my life or life to come never again will I use Tecno products. And also I will, from now on start advising everyone not to use Tecno product.

I use a Tecno D1E Phone, colour white which I bought new, tear nylon, tear rubber with full warranty seal. The phone presently have keypad problem some of it keys are not working, the volume key and camera key are also not working. I cant even type or send message with it and also the Touch screen is not working properly. I was advice by a friend to take it to Carlcare office which I humbly obeyed

On getting to Carlcare office (1st Floor, No.16 Gwani Street, off IBB Way, Wuse Zone 4, near King Care Hospital, FCT State, Abuja Nigeria), I was directed by the security man at the door, to get a ticket number.

After waiting like eternity, due to the lack of character and professionalism these Carlcare representative display while executing their job, they insult and shot-words at anyone who try to express frustration in the time wasting and sluggish manner they perform their task. It really got bad when an age woman try to speak out, she was bitterly insulted, poor woman I pity her!!!

When it got to my turn, I quickly walk up to the Carlcare representative lady that was position to attend to me, after smiley greeting her, I showed her my phone and explained my situation to her.

To my almost surprise the Carlcare lady look at me deeply, shake her head then burst in laugher , she called a friend explained to her my situation before I know it both of them start laughing.
I was irritated by their behaviour and embarrassed , I can’t just imagine, after spending my time and energy to come down here to seek solution to my phone problem the only thing I got was them laughing at me . The lady whose name I later learnt was JENNIFER, knowing I was beginning to get angry stopped laughing looked at me again then said I should go and buy another new phone, because they Carlcare can’t fix my phone and Tecno itself can’t fix it too. I ask her why she said my phone is an old phone and that they don’t fix old phones.
[b]
Now my augment and questions I got for Carlcare and Tecno is this
1. If Tecno D1E is an old phone, why are they still selling it in the market?
2. Why is Tecno as a company still producing it? when they know that once it get faulty there are noway it can be repair?
3. Why give me warranty on a device you know you can’t repair once it faulty
4. Are they telling me, if I buy any new Tecno phone once the phone last 2year with me I should just throw the phone away because it now an old phone? and if it develop fault, am on my own, because Carlcare and Tecno will not fix it.
5. How many year will a phone spend before they (Carlcare and Tecno) classified such phone model as OLD?
6. So if I want to be loyal to Tecno I will have to start changing phone every time? (Is that not foolishness and waste of resource?).

In Nokia Customer Care Centre where they fix damage phones, they repair all kind of phones model, be it new, old or aged provided such device still has it warranty on it, with that you are safe to buy and use their products. So why is Tecno different[/b]!!!

I can’t just imagine I just wasted my time, money, life and energy in Carlcare office only for me to get such treatment. Little wonder, majority of android user prefer to go to unauthorised engineer or road side technician in order for them to fix their phones and devices.

The lady stood speechless, I just walked out because I wasn't happy at all...(Imagine, buying a new phone in this economy recession.)
Seriously I see this as a scam, yes #TecnoScammingNigerian #CarlcareScammingNigerian

Nigerian please beware. Run away from anything call Tecno
From Emma 08066517213

Lalasticlala let's get justice for a brother.
Front page here

#Great Nairalanders for Justice!

Techno if you are not ready for great customer service , pack your bags and leave Nigeria now.

After looking at the phone critically, i just burst into laugh.
na dat kind tin you carry go meet Tecno?
Dem suppose arrest you for still using that kind of phone

but chairman this your phone ehn...(i reserve my comment) the girl tell you truth sha. is that phone still in the market?
The warranty you have with you did it say 2years? I tire sef.
Nor vex o if you still need back your phone(if its still alive) probably roadside engrs. Fit help you fix it.
As for my oga at the top saying justice you check am na

That still does not justified them treating customers that way. They are suppose to be professional in the manner they carry out their task

fados4sure:
After looking at the phone critically, i just burst into laugh.

na dat kind tin you carry go meet Tecno?

Dem suppose arrest you for still using that kind of phone

Godbest:
That still does not justified them treating customers that way. They are suppose to be professional in the manner they carry out their task

Don't mind me oh

i was just kidding

Chai.

carlcare engineers na thief dem be,they stole my memory card from my phone at that same wuse,OP your phone must have passed the warranty.But truly tecno needs to stop hiring touts as staffs!

The truth is brother the phone is out of warranty but doesn't warrant such treatment melted on u.It's a funny post really

You would have written in pidgin.

No I still have my warranty, I am a ROUGH user that why the phone look old.

Terver23:
carlcare engineers na thief dem be,they stole my memory card from my phone at that same wuse,OP your phone must have passed the warranty.But truly tecno needs to stop hiring touts as staffs!

Thanks for the reply i wrote base on the way the anger was boiling deep in me

pek:
You would have written in pidgin.

No I still have my warranty, I am a ROUGH user that why the phone look old.
I was not told I don't have warranty on my phone, they only said they don't fix old phone that why i was asking When does a phone become old?.
Must they laugh at me? Must they embarrass customers. For God sake WE ARE CUSTOMERS

Marvell23:
The truth is brother the phone is out of warranty but doesn't warrant such treatment melted on u.It's a funny post really

You really need to chill bro if its me i will even laugh more, chai tecno D1e by this time? You need to be put behind bars

Godbest:
No I still have my warranty, I am a ROUGH user that why the phone look old.
I was not told I don't have warranty on my phone, they only said they don't fix old phone that why i was asking When does a phone become old?.
Must they laugh at me? Must they embarrass customers. For God sake WE ARE CUSTOMERS

When did you buy d phone?

Oga drop the phone and pray God blesses you to buy a better one.

Sorry

I swear to God, Op you`re very funny.

2 year ago

okooloyun1:
When did you buy d phone?

lol

tafat:
I swear to God, Op you`re very funny.

Godbest:
lol

No be lie na

Terver23:
carlcare engineers na thief dem be,they stole my memory card from my phone at that same wuse,OP your phone must have passed the warranty.But truly tecno needs to stop hiring touts as staffs!

Hello Terver23! Please let us know your IMEI, phone number, work order number, phone modle number, as well as which Carlcare Service Center you sent your phone to. So that we can transfer your information to our colleagues to check the detials. Thank you!

Hi OP!
Pls where is the Nokia care centre located in abuja. I need to fix my lumia.